Community resources
Community resources
Community resources
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Jira Service Management
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Hi all, I am working in some change of my config and I want to test them as a common user of service managament portal. This users only have access to the portal for raise tickets. Thank y...
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Its been advised if customers (end users) have the Microsoft Teams for Jira addon, if they have a raised ticket. Internal comments saved by agents are posted on the customers MS Teams jira chat. Thi...
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El objetivo es tener un valor en el campo personalizado al cual se le pueda incrementar o decrementar su valor para que funcione como una variable global
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I have exported my "Building" Object Type and my "Location" Object Type from Server based Insight to the files "Building.csv" and "Location.csv" respectively. I created those Object Types in our Clo...
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When would impact to service happen if this is not changed?
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Atlassian Community: I have been requested to automate daily Project Backups with Data. Currently, I do a Full Project Backup as an Administrator from Manage Apps / Export Projects for each project...
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We have a Service Management solution where some of the customers also are agents in a Software solution. How should they login to the portal(s) in order to work as a customer or agent? I've also di...
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I am trying to add 2 users into my "IT Support" group so they can work tickets that come in. I invite the users and they never get the email to enter that group. They have an Atlassian account and a...
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Hello folks, Im using Jira Service Management cloud and im trying to use the new External import function to populate my person data object data. Basically im not sure how to hook my Graph api from A...
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Good afternoon everyone. I have a rule that creates three new tickets¹, in different projects, when a ticket is created. I needed all these new 3 tickets to be linked. Can I do this by automation?...
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As stated I'd like to have a custom description template for each issue type within my project. I've got this working in a round about way by creating a custom description field per issue type and c...
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We have tickets submitted through a portal that I can customize but we just started having emails turned into tickets. There are no fields filled in. Is there a way to have a required form fill...
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Hi, there is already a Bug Issue: https://jira.atlassian.com/browse/JSDSERVER-10898 but does somebody knows if it is possible to customize the welcome message using HTML / CSS or so...
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Hello, I have a project that customers create issues - tickets and a service desk team that controls them. I want to add a Cc field that a customer can add one or more emails of other custome...
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We want to have an Agile Maturity Assessment survey done where users can provide responses(1(lowest) to 5(Highest)) for each questions and responses should be saved and presented in the form of matri...
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We assigned account permissions to a jira project in use, and the original approval flow could not take effect. After cloning a jira order, we found that the permissions were in effect. why does the...
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There has been some updates in the OAuth 2.0 (3LO) apps Earlier we were using https://your-domain.atlassian.net which is not working when we are trying to access the APIs using ...
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Hi, I would like to know if I can rotate in the free package where the number of users is 10? For example, if I have 10 users and I remove one of them, can I add another in its place without changin...
465 views 3 0 Deleted user November 22, 2021 -
i want to integrate slack with my JIRA teams queue to notify with JSD latest updates
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Cloud version of "ProForma: Forms & Checklists for Jira" is not availbale. When it will be released? Or how can I contact with vendor. Thanks in advance.
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Suppose customer raise a ticket and after that they want change some of the field value of his own ticket. Currently it is not possible. is there anything changes required from admin side so that cus...
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How about community, Does anyone know why the following error appears in Insight. Not if it affects when linking a CI in the ticket, it is duplicated, but only one option can be accepted.
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Hi all, I have created a manual automation rule, this will be used to update existing tickets, however the rule fails to be shown in the automation section within the Issue. All I get is a ...
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Is it possible to create different survey format under the same project 1 Create separate surveys for incidents and service requests. 2 Create surveys with multiple question types like...
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I would need some information about Internal and External comments feature of Jira Service Management: In our environment 1 team is responsible to manage all the Service Requests. From custom...
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| July 29, 2025 5:22 PM PDT | ||
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| July 24, 2025 12:26 PM PDT |