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Community resources
Community resources
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Jira Service Management
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Hi, In our company we using one tool, where we have our organization structure, departments, units, managers an etc. now I want, when customer create ticket automate fill custom field the name...
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I have difficulty to setup domain restrictions for customer account login and ticket creation. This feature was on Admin>Site settings on Jira Service Desk, but I can't find it on the ...
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Hi, I am getting the below error when I want to add a link to the issue In issue I am click at "More > Link" I am checking my links and everything looks good
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Hi I tried searching community logs, but being new in admin role and not familiar with all the terminology, I could not find what I am looking for. I have a custom field ( I think that is wha...
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two questions around tasks: Is there a way to aggregate all of my tasks into a single list that I can work from rather than having to visit each project? Likewise is there a way to view all t...
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Is there a way to build documentation into the JSM knowledge base that refers to documentation created outside. Any tips and tricks associated with building the knowledge base for the products in con...
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How do I change the default calendar view to month, from week, on the Change Advisory Board Calendar? The week view, you still have to scroll, and we had a miscommunication because someo...
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Hello, I hope you can help me with my problem. I have a form that must be answered before advancing to a state, this I have validated in the transition that is mandatory. I would like to know if th...
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A customer has asked me to include a field in the portal request form that they use to keep track of raised issues. This field has no relevance for me, so I would like for it to be hidden in the Jira...
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This work only on cloud. how to do the same with server version. Thanks
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I've attempted to import a batch of items into one of my Object Schemes. However, during the import, there were 3 errors, but I'm unable to find a way to view what those errors are, or which ones had...
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Is there a way to create an Insight report for Objects that are in Not Found status for 30 days?
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We recently updated our Jira Core and Jira Service Management implementation to v8.19.0/4.19.0. After the update, we found we were no longer able to move Issues that had any Participants. Our ...
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Hi all. Recently I`ve been wondering if there is a possibility to merge a couple of clients into one group so they can see each other`s questions? We are getting quite a lot of similar wuestions an...
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Dear Community Members, I am a new user of Jira service management. I'd like to add various IT products under Services within the Operations. We have different features that we will need t...
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Hi, If an user creates a request from the portal, it automatically assigns the right organisation to the ticket. However, if an agent creates a ticket for the user, it doesn't automatically assign i...
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Hallo, i am looking for a way to get aditional information to the reporter of an issue in Service Desk. Is there a way to get this data from an Insight collection of my users? Any hints? ...
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Currently for Jira Service Management the Customer Satisfaction feedback is only queried in e-mail notifications (if enabled). See https://confluence.atlassian.com/servicemanagementserver/collecting...
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Hi everyone, Is it possible to add the Attachment Overview of an Issue in the Customer Portal? Like This: And if not, how do i disable the "convert to thumbnail" function in the comment se...
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As far as I understand, Request Language is a (locked) custom field. I can see all custom fields for a request type with GET /servicedeskapi/servicedesk/2/requesttype/{requestTypeId}/fie...
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Hi, I want to create a workflow for major incidents which links to both statuspage and also opsgenie. I have read through the document from Atlassian on the process, but what I need to do is build up...
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Hey folks! I'm a PM on the Incident Management team for Jira Service Management Cloud working on improving the connection between creating incidents and alerts. Would love to learn more about how ...
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Hi All Any expert advice, how to effectively establish integration between JIRA & MS Team application/tools Regards -Sanjay
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I need to create a report/search in Insight, where I need to join the attributes of Objects and their Dependencies. Coming from a Relational Database Background this is one of the most common things...
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Hello, I am testing JSM for our non profit. We are currently using google services for email but there's a good chance this will change. If I setup google sync now and then shift ...
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