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Jira Service Management
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Provision Group access to Administration Groups via JSM Request. I have been trying to find a way to provision access to groups via JSM request. So if specific values in the request are met and an...
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I am reviewing Jira Service Management; how do I use Opsgenie with Jira Service Management? Are there settings in each application so that it allows to user to create an incident in service manager a...
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Currently when a Service Request comes in via email it goes to Waiting for Support status. This is therefore the initial status of new requests. When the Agent asks for more informa...
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It would be ideal for Atlassian to use SSO/SAML and access is controlled via AAD groups, this might be a challenge with it having already been implemented and used in production.
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Will users who do not have a Confluence license like a service desk customer with access to the customer portal have the ability to see or view a space that is linked on a Jira project? I only want s...
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It seems the system compares the required date to created date. This validation should be done when the item is created, if necessary. It should not check at the time the dev updates the status. Wh...
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Hello everyone, we are building sales funnel and it's connected to Attract and get response for our email marketing. So the issue that we are having is how can we send to our email list one email to ...
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I have an API that sends an issue ID (e.g. ISR-6) to Jira via the webhook and my ultimate goal is to transition the ticket to the closed/done status. My problem is, the issue type could be different ...
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I'm trying to use the jira service desk api but I couldn't call or create service desk tickets and tried everything. I am using python.
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Hello! I ran into these two different issue types, which seem to come out of the box with Cloud: I tried creating both to see the differences, and there seems to be none....
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Team...I created a new issue type, Request type and WF in project that has other WFs associated with different issue types...but I see that some the status in other WFs now have changed to refl...
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We are using the below search API to get all the issues from Jira service desk along with attachment details and we got the attachment url from the API response. "https://api.atlassian.com/ex/jira/{...
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Hi Guys, I want to access a value in a bundledfield (part of Extension for Jira Service Management) with Jira Automation. When I do the Web Request GET I receive this data: {key=bundledfie...
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I am trying to import attachments from with objects from Insight i data center to cloud I am using CSV file, but they have no attachment. Can any one help me with migration the objects wi...
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Hello, I wonder if there is any way to set up email visibility for all Jira users, as I am an administrator. Or does everyone have to do it themselves? Best regards, Nataly
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Hi all, I would like to add to my workflow a post function to transition "create". In other words, I'd like to add a comment after the creation of the issue, based on the Component's value. es. If...
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Hello, How can I move a ticket to another custom queue please? Thanks.
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Hi All! I'm trying to create an automated rule to add some text in the description field when creating a Story. I need to keep the description of the reporter (Creator of the story) and ...
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Hello. Queues are really great feature. And what makes it's even better it's permission to edit it. For example, in case I want to find all tickets in queue related to a specific issue. I can go to ...
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Hi folks, We use Jira Service Management for a Support Desk for our business...which links to a Confluence knowledge base with help articles. Our support desk tickets have a structure "Summary" whe...
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How do I add a gadget to the tickets where I am listed as a participant?
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Hi Team, We are facing an issue in NPS All feedback, We are not able to see, Please help us. Thanks,
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Looking to have only members of our HR service desk able to view the open tickets. Want to make sure all confidential information stays with the department.
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upon getting close to the SLA's. we receive " This issue requires your attention. Automation for Jira, Ana Fost, Therese B"! on the ticket How can I replace Ana and Therese with some oth...
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Hi all, I am working in some change of my config and I want to test them as a common user of service managament portal. This users only have access to the portal for raise tickets. Thank y...
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Atlassian Community Events
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| 27 | |
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
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| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |