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Jira Service Management
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How to set email notifications for new issues/requests/changes and comments.
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I have configured a blank screen for workflow transition, and add a Field has been modified Validator to make Field Comment should be modified during the transition. But it doesn't work. Customer st...
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I am using the Jira Service Management Cloud and have two projects with separately defined Workflow Schemes & Workflows: - GPSL Product Service Desk AEMC Custom App Support I want a di...
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Hi experts :-) We use Service Desk, and our customers receives the standard e-mail notification, when we reply back to them. The problem is, that is only the message we write they see, not the enti...
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I have a Jira field called 'Affected services' which is a locked field and links to the services we've set up in Jira. I'm creating a form which will be used for a change request form in JSM but whe...
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1. how to add new columns in Request Form, say Assignee, Created Date and Due Date? 2. when user sent an email to Jira Service Desk project, new incident is created based on this email but body of t...
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Hello, I was wondering if it's possible to add a responder to a newly created incident in JSM through automation rules? Thanks for anybody that reply ;-)
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Hi, a customer of mine asked if he could see the created and last-change date in his ticket list. After one hour trying and searching we could not make it- this tool is a beast :) So can he do it o...
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Hello, In our Jira platform, we use "request types" for customer-created requests. For these request types, no problem for email notifications to customers. On the other hand, internally when we cr...
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Hello, Yesterday somehow Email request possibility disappeared. After I added email request as one of issue types, everything went back to normal. But in the meantime, when our customer wrote lette...
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Hi everyone, I want to show different checklists(created by using plugin) based on the request type selected. Is there any way to achieve it? I know we can do it by using context bu...
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Does anybody here knows how to make the expand=names work (Cascade JSON File)? Like the one from this picture. I wanted to know how to call a field from my project and somehow hovering over the items...
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Hi there, Another question from me prior to us kicking off our JSM engagement. Currently our license management (vendor, qty, start and end dates, license type etc) as well as our Support M...
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I am currently attempting to display SLA Time to First Response and Time to Resolution within the reports feature without displaying "Saturday and Sunday" as we don't work those days. Is this possibl...
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Hi, Can I place a Pop-up on the customer's portal when logging in and ask him to validate the tickets that are waiting for his approval? Are the tickets in Specific Status and when he logs into the...
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I connected aws quicksight to jira cloud version using a rest api, the conection works fine and I am able to get every issue in the project but it only contains some data. the fields are def...
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How can I show the Creator field on the Agent view?
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We have JSM set up to get issues from external users that we clone into our development project. I am trying to replicate the now removed "linked issue" functionality. I have my automation working to...
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I had some trouble with an upgrade from 4,2,2 JSD to 4,21 JSM. Had to restore snapshot but forgot the sql backup so i got some weird stuff, disabled apps, wrong database build etc. Almost fix...
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What's the best way to track tickets based on office location? It seems like the Customer/Organization field isn't the right place to do it as that groups users into logical groups but all members of...
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How can I use these "field references" to get portal values in JSM, such as groups, request types, etc. https://confluence.atlassian.com/adminjiraserver071/advanced-searching-fields-reference-935895...
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I am trying to close my Locanto account, but it keeps saying I can't prove I'm not a robot
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Is it possible to push status update notifications to slack as Incidents move through work stages?
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I recently installed Jira server (v8.21.0) with only the core product. When users request a password reset, they get an email with contents "Could not locate resource templates/email/html/forgo...
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Hello, This morning we started facing the issue where in the email requests by the customers were not creating tickets in the project. We have an email handler set up but email support for that part...
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Atlassian Community Events
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| 22 | |
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| Subject | Author | Posted |
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| February 10, 2025 5:31 AM PST | ||
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| January 23, 2025 5:50 PM PST |