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Jira Service Management
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First A Requester creates request then Receiver receives the request. Receiver will give estimate time and send back to requester to approve, how much time receiver will take to resolve and when will...
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Is it possible to introduce restrictions (permissions) on changing the value of a specific custom field in the project?
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Hello, we have a problem with some users when it try to create a new ticket. When the new ticket pop up is open, these users see their account id and not their username. With the account id their c...
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Hi, I'm a JIRA admin trying to allow users to raise tickets via Slack. I wanted to confirm if someone with who does not have a jira account can create an issue via slack using the JIRA cloud ...
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Hi all, how can I identify the type (Software/Service Desk/Business) of a project in a scriptrunner groovy script? Thanks. Markus
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I've created the Customer. They are visible in the list, but did not get a notification email. I'm not sure what to do next. Should the Customer get a notification. How can i send/resend it? How ca...
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Hi Everyone. I want to change the content of the red highlight in the image below in the customer's name and password input screen (Portal page). Can I change it ?
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Hi Everyone. I want to change the content of the red highlight in the image below in the customer's name and password input screen (Portal page). Can I change it ?
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收到无效的 SAML 响应：响应的断言未签名，SP 需要它
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How to add a customer as an Agent. My customer requires agent view. Which plugin in opsgenie is to be used ?
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Hi Experts JIRA Service Management provides the capability to Agents to manage announcements on Customer portal - is there any way we can do the same for JIRA side - staff side of view - I k...
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Good day! Tell me where to look at the handler settings? The fact is that the templates for the client come normally (picture in the attachment) In automation, it is necessary to register so that ...
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For the last week I have been unable to upload documents into JIRA. I get an error message saying "We couldn't save your comment" with a suggestion that it's due to invalid formatting. I have ...
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...nonymous, but on the Service project I am only able to select Public or Private, under Viewing Permissions in the Service Desk project settings/ Knowledge Base. The option Restricted which seems t...
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Hi, In our company we using one tool, where we have our organization structure, departments, units, managers an etc. now I want, when customer create ticket automate fill custom field the name...
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I have difficulty to setup domain restrictions for customer account login and ticket creation. This feature was on Admin>Site settings on Jira Service Desk, but I can't find it on the ...
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Hi, I am getting the below error when I want to add a link to the issue In issue I am click at "More > Link" I am checking my links and everything looks good
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Hi I tried searching community logs, but being new in admin role and not familiar with all the terminology, I could not find what I am looking for. I have a custom field ( I think that is wha...
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two questions around tasks: Is there a way to aggregate all of my tasks into a single list that I can work from rather than having to visit each project? Likewise is there a way to view all t...
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Is there a way to build documentation into the JSM knowledge base that refers to documentation created outside. Any tips and tricks associated with building the knowledge base for the products in con...
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How do I change the default calendar view to month, from week, on the Change Advisory Board Calendar? The week view, you still have to scroll, and we had a miscommunication because someo...
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Hello, I hope you can help me with my problem. I have a form that must be answered before advancing to a state, this I have validated in the transition that is mandatory. I would like to know if th...
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A customer has asked me to include a field in the portal request form that they use to keep track of raised issues. This field has no relevance for me, so I would like for it to be hidden in the Jira...
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This work only on cloud. how to do the same with server version. Thanks
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