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Jira Service Management
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Dear Community Members, I am a new user of Jira service management. I'd like to add various IT products under Services within the Operations. We have different features that we will need t...
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Hi, If an user creates a request from the portal, it automatically assigns the right organisation to the ticket. However, if an agent creates a ticket for the user, it doesn't automatically assign i...
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Hallo, i am looking for a way to get aditional information to the reporter of an issue in Service Desk. Is there a way to get this data from an Insight collection of my users? Any hints? ...
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Currently for Jira Service Management the Customer Satisfaction feedback is only queried in e-mail notifications (if enabled). See https://confluence.atlassian.com/servicemanagementserver/collecting...
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Hi everyone, Is it possible to add the Attachment Overview of an Issue in the Customer Portal? Like This: And if not, how do i disable the "convert to thumbnail" function in the comment se...
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As far as I understand, Request Language is a (locked) custom field. I can see all custom fields for a request type with GET /servicedeskapi/servicedesk/2/requesttype/{requestTypeId}/fie...
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Hi, I want to create a workflow for major incidents which links to both statuspage and also opsgenie. I have read through the document from Atlassian on the process, but what I need to do is build up...
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Hey folks! I'm a PM on the Incident Management team for Jira Service Management Cloud working on improving the connection between creating incidents and alerts. Would love to learn more about how ...
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Hi All Any expert advice, how to effectively establish integration between JIRA & MS Team application/tools Regards -Sanjay
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I need to create a report/search in Insight, where I need to join the attributes of Objects and their Dependencies. Coming from a Relational Database Background this is one of the most common things...
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Hello, I am testing JSM for our non profit. We are currently using google services for email but there's a good chance this will change. If I setup google sync now and then shift ...
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■事象 必須項目を設定していない画面(タイプ)で、別の画面(タイプ)で設定した必須入力が求められる。 フィールド設定画面にて特定の項目に必須設定及び特定の画面のみ関連付けをしている。画面の関連付けをしていない項目が別の画面で必須入力を求めてくる。必須入力を外すと正常に課題の作成ができる。 ■確認事項 各項目特定の画面に必須設定することは可能でしょうか。また、何か関連付けされてしまっている...
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Atlassian support won't help here so I'm forced go out to the community here which is not great. We use the following classes to perform REST calls in Groovy Scripts for Insight Automations to manag...
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Firstly I acknowledge what I'm asking is possibly stretching the capability of JSM and JWM. But I've set up a workflow and automation where when a very specify request type is submitted in my JSM in...
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I have an automation set up that emails out certain people in certain situations and need it to also tell them the organization the customer is in but I cant find a smart value for "Organzations"&nbs...
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I'm trying to display the value of a single user select custom field, in an automation that's sending an email. The automation executes correctly, but the value of the custom field does not dis...
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Hello , I am newbie to jira , I am using python to create tickets on jira through rest API but when I am executing script . It's output coming with 401 error . May I got any trouble shooting guide...
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First, am new to trying to manage ServiceDesk. Second, it was already setup and running when I joined the team but the people that set it up are gone. Third, I have not been able to locate how they...
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Na configuração de projetos > Configuração de Satisfação > Coletar feedback de satisfação do cliente (CSAT) / Está ativo, porém quando finalizamos um ticket, no e-mail de feedback para o c...
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We have various services we provide to our clients which are tracked as service, incident, and change requests. Most of these tickets are created internally, and we'd like to know if there's a ...
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Is there a field that stores the result of an approval (Approved / Declined)?
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I am attempting to use a ProForma form to help create tickets in our Jira Service instance — and while I was able to enable the form to create a ticket upon being filled out, I see that users MUST be...
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Is there any way in which the enable time can be calculated from when an incident is opened until it goes to a specific state?
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Hi everyone, I have added the TXT value to the existing TXT record of my primary domain on Monday but I'm still unable to verify the domain through Atlassian, as I'm receiving unable to veri...
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Atlassian Community Events
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| July 24, 2025 12:26 PM PDT | ||
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| July 22, 2025 8:33 AM PDT |