Community resources
Community resources
Community resources
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Jira Service Management
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My company is looking for a software service management customer support product. We use Jira on the development side, but want a solution where our customers can report any issues they have with the...
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We have a script that is run when an Issue created. This takes the Organization value and updates a number of other fields, mainly Insight files to pull through more details about the organization. ...
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Hello, Can anyone give me any pointers on how to create rules that chase tickets? So I have setup a rule to run each evening at 9pm. Its looking for tickets that have sat in a particular st...
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Hello ! I would like my tickets be assigned automatically to a specific user (or to the project Manager). Thank you !
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Hello, is there a way of importing objects to JSM Insight Cloud with Rest API? Is there any documentation? I could not find any. THank you and best regards Kamoliddin
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Hello we have recently integrated Insight into our JSM and use it to link our customers to tickets. The strange thing is that I can't select all 58 objects from one object type. For some of them it ...
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The problem is that we have multiple agents pulling issues from the same queue. When 2 users open an issue at roughly the same time and assign it to themselves (without refreshing the issue page afte...
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Hi together, since some days I got a configuration problem with my jira account to get the mails sent to my connected mail account. It worked, but it seems the range of ip´s atlassian is using is m...
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It would be appreciated could you please share the screen print of the automation rule where support resources /agent has not been updated the public comments towards customer for past 3 days.  ...
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Is there a way to turn on and off an automation rule for a specific date period? Example: I have one called OOO and I turn it on when the agents are gone. However, I want to put in a sta...
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I'm trying to add the "Log Work" to the "Assign" screen that pops up when I click the Assign Button when viewing an issue from my Board.
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Hi all!! I was wondering if there is any chance to see in the portal announcement the url like myurl instead of https://myurl.com.ar/ Thanks in advance, Ro
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I am working to complete the following statement but am having a heck of a time completing it. Can you help? Here is the first thing: If {{issue.effort level}} = "Value" set {{issue.effort ...
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Customers of all sizes want to digitalize, automate end-user support for employees and customers. The pandemic has increased the pressure on Enterprise support functions to change and adapt to t...
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Can we create a custom field(Date type) which is automatically updated based on the action we perform on a specific issue type to a specific field level action (For ex: comment section(Internal/exter...
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Hello, we have been using Jira Service Desk for a few months now. Recently (about 1 week), we no longer see customers within the organizations. Also, customers that have already been created can no...
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Hi there, I have implemented an "Issue Security Level" to control who can and cannot view Issues. Accordingly, only the "Reporter", "Assignee" and "Administrator" can view the issue. This is...
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解決済。
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Hi Communitie Having a little issue with our instance, In the notification bell screen, our jobs have "unable to load" - this started to appear today and seems not to affect every notificati...
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Hi, I've setup a couple of email addresses that JIRA Service Management checks in order to create tickets. I noticed that when I send an email to these addresses, it would take hours before an issue...
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I'd like to set up an automation that everytime someone adds a comment it automatically changes to In Progress. I've been trying to create one but I get an error that says that my rule execution fail...
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Quando evoluímos um chamado, o cliente visualiza essas evoluções de cima para baixo. Existe a possibilidade de aparecer as evoluções novas primeiro?
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Quando alteramos um status, automaticamente o chamado é evoluído com uma mensagem automática. É possível alterar essa evolução? Ou excluir essa evolução dependendo do status? Exemplo: Ao colocar um...
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Hello. I was trying to add a custom email account but doesn't work for me, I raised a ticket from the email account but never show up in my Queue
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Hi All. Context I create a field name "usuario requerido". Its a field of type "user picker". I can add users to this field by their mail. Then, I have a security group call "" Tesoreria Mixc...
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Atlassian Community Events
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| Subject | Author | Posted |
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
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| June 18, 2025 4:57 PM PDT |