Community resources
Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
Hello, We are working with a client on testing different scenarios. We have uploaded those on Jira (under task type) and have to follow KPI on the link between the scenario completed and an ev...
-
Hello , Is it Possible to move the description up for the custom field. Currently it is displaying downside of the field for Jira service management customer portal.
-
Hello , We want to display customer portal introduction text to bold. Could any one help me to achieve.
-
Hi there, I'm trying to make a particular automation work and I'm pretty close, but I just can't get the last part down. We have HR create tickets when an employee is leaving the company and...
-
I have issue type A that has data (custom fields) that needs to be copied to issue type B which are linked to each other. I have tried doing it several ways but can't find a proper solution....
-
Hi All, I need a way to be able to export all the customers along with their organization in a JSM project. Since this is not an inbuilt functionality, I researched and found Scriptrunner scripts, b...
-
Jira Service Management: I am creating a Change request. On the Create Change screen, my name gets selected automatically in the field- "Raise this request on behalf of". Is it possible that my name ...
-
I have values in the "Affected services" field in my incidents. When I look at these issues in the Queues, i am able to see the values in "Affected services" column. But when I create filter an...
-
Hello everyone, so our Jira Service Desk is setup in a way that anyone can write us an Email and Jira creates an issue from that Email. We have dedicated a whole Email only for Jira Email functio...
-
Hi all, I have a couple of requirements I am struggling to meet and wondered if you can help. I have atlassian access and have integrated with Azure AD to bring across JSM users, JSM Admins, Conflue...
-
I'm particularly interested in Insight but I couldn't find the menu option in my trial instance. Is there any way to activate this feature?
-
...etting that i can't identify. Any hints? EDIT: To Clarify this i created another Objecttype Sceme and made it publically accessible. So i can Crossreference between theres Types, but the "Services" S...
-
We want integrate the Jira with Service Now. What is the best app? We thought in two possibilities: 1. The integration that we want, the customer open the ticket in the jira and in this way this ne...
-
Hello, is it possible for me to create an automation, showing the time the ticket was opened?
-
We have AD configured for all our internal users and also have customers access the tickets. Is there a way the add the customers directory as we don't want add them to our AD group? Thanks f...
-
Display only selective values from custom field dropdown to all customers from specific organisation
I am having a use case where I am trying to develop a customer portal with custom fields and values in Jira service management. In that, I have a custom field with a drop-down of multiple values (...
-
Olá bom dia! Temos um portal do jira para abertura de chamado e nossos clientes reportaram que um filtro não funciona. O jira nos da possibilidade de ver solicitações criadas pe...
-
Hello, I have just migrated projects, users and groups and everything went well. On the other hand, the servicedesk part has not been migrated. I tried to make a backup from jira server and tried ...
-
Hi, I am an admin in my Jira I created several groups to assign for issue security levels. I also added myself to each one of the groups. And when I go to the security level, I don't see my groups ...
-
Atlassian documentation has a version picker to easily switch to the documentation pertaining to the specific version of the product. Is there a way to include a similar version selector to our JSM k...
-
I see there's a way to find and replace strings and text that matches a certain criteria but how do I go about removing any text within a description or comment that contains a table? The use ...
-
Hello, I want to create a custom filter of support issues for multiple machines for a dashboard... When a ticket is created, the customer is presented with 5 pulldown menus on the Request Form (for...
-
Hi guys, I have an automation that when an issue is created in Jira Service Management it will create a task in Jira Software (Issues). Is there a way that when a customer commented on th...
-
In the marketplace there is a server app called https://marketplace.atlassian.com/apps/1217836/microsoft-teams-for-jira?tab=overview&hosting=server I did the configuration and got the Jira ...
-
Hello, During the past 5 years I worked in multiple places to migrate from different ITSM tools to Jira. I noticed that in all implementations specially ITSM and Change management that the requester...
Atlassian Community Events
| User | Count |
|---|---|
| 36 | |
| 15 | |
| 8 | |
| 7 | |
| 6 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| 14m ago | ||
| 7 hours ago | ||
| Friday | ||
| July 7, 2025 4:56 AM PDT | ||
| June 25, 2025 7:43 AM PDT |