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Jira Service Management
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As a company fairly new to the world of Jira service management products, we currently have x2 completely separate sites setup. One for project and development and the other for ITSupport ----------...
386 views 1 0 Deleted user September 30, 2021 -
Is it possible to use wildcharts or functions (or/and) in the value field?
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Hi all We've got it all sorted to email agents when new tickets are created/replies are added from end users. I've changed it for customers under customer notifications. But this hasn't change...
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Hello AC, Between cron and basic expression which one overrides the other one? I am having a challenge since it seems basic overrides CRON expression and this is not working okay for my automation ...
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Hello Want to set up a public service desk for our company so that security bounty hunters can create tickets to our system which are easier to follow. Planning on creating a separate account s...
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Hello, So as mentioned in the title - Adding attachment to customer request triggers first response. As much as i've read the proper way of adding attachments to a customer request is ...
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I have add the priority field to my screen. It is visible as a P and only the icons are visible. is it possible to change the P in 'Priority" and the Icon in the priority level e.g. prio-1?
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If customers close the issues through the portal the resolution is set to Withdrawn, but if a participant is closing it the resolution is not set. Can you prevent participants to se "Close" in the po...
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Hi there, in the Jira issue history you will be able to see that an jira automation e.g. updated a field, set components or whatever. However it only states "Jira automation updated xxx" - in order...
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I have a very basic ticket template for portal customers to use. One of the few fields I've left there is "Affected Services" (however I have renamed it "Affected Modules" It appears this can be p...
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Hi Community, Is there a mechanism or process which allows us to have one request type to receive details from customers on the portal and provide a field or components with values such as '...
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Hi. I have a workflow that transitions from in progress to cancelled requests. The cancel transition has a post function fire generic event that sends an email to users. This email says 'we're...
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Hi! What I want to do is create a report on the dashboard for satisfaction survey. For this to work, I need the filter not to bring tickets opened by the agents themselves. Does anyone know ...
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Hello, I'm wondering if we have multiple items being requested in a ticket with different quantities how would we have that set up in the ticket? Insight is suppose to decrease the count of...
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Hi! When I try to manually assign an issue from the "All Open" queue I'm not able to modify and select any user. A forbidden sign appears over the unassigned and the only way to modify and select a ...
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When customers are accessing the support portal, navigating the knowledge base is almost impossible unless you know exactly what you're looking for. Is there a way for customers to more easily naviga...
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Hi, In my project issues are generated by users who complete a form that has several custom fields with a single choice from a list. Let's suppose we have Country and State as custom fields. ...
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I'm new to JIRA Service Management and I like to test the reports and dashboards features, but I can't find the Reports Menu. I read this article https://support.atlassian.com/jira-...
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...hy is this and how do I get it to render? I see it in the /rest/api/2/field api response: { id: "customfield_10002", name: "Epic Name", custom: true, orderable:&n...
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I have 3 different tickets types ( Apps, Infra, HR) where they type is determined by the choices on the portal that the users make. HR ticket goes to the HR team but i need to restrict access so they...
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Hi! Im trying to install apps and all I can't do it. Appear a message "Request App" and I recieved the message, when I tried to get the app appears this message "We ran into a little trouble ...
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Hi there, Does anyone know if you can get SLA's to not be used on change requests but on all other tickets? BEst Claudia
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Hi All, I am trying to add a shared email inbox from office 365 to JIRA, but it's saying failure in the processing logs (as per the screenshot). It's also showing as connected I also ...
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In the resolution screen, the agent add a comment for the client. How can I include these comment in
In the resolution screen, the agent add a comment for the client. How can I include these comment in notification. I have added : ${comment} - Working fine if comment is there, but showing ...
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Hello! So I have created a automation so users and their computers get referenced but for some reason it only applies the automation to the first 40ish users and computer? why is this? I will inclu...
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