Community resources
Community resources
Community resources
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Jira Service Management
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When inviting users people are reporting they are not receiving an email from Atlassian. I invite users by their company issued outlook address. This hasn't been an issue before. I have even...
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Hi, I would like to know if there's a possibility of assigning tickets randomly between two assignees inside a queue. Is there an automation for it? I know there's an option but establishing...
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Hi, I have issue too. On Microsoft click -> Opens for extremely short time some url and browser auto-close it immediately. Tried all suggestions: 1. Enable/Disable - d...
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Hi, I have configured in the transition of each workflow that when the ticket goes to resolved status, the resolution is updated to "done" but I have some problems with some tickets that the resolut...
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Hi All, We are experiencing a very weird situation with jira, three times in the same week: Cannot create new issues SLA doesn't display, neither Customer request type Jira Service ...
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Hi Folks, is there any possibility to create a Report with all Insight Object belonging to one specific user. Thanks.
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Hi all, Do somebody tried to populate a data collection in new forms feature with Insight Rest Api ? https://support.atlassian.com/jira-service-management-cloud/docs/cre...
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I need to show comma in number field in Customer portal for approver review easier.
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표준 구매가 됩니다. 인스턴스의 프로젝트 수는 비용과 무관합니까?
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I have a JSD form with the following: 1. "Users who need a PC" - Multiple User Picker, not linked to any field 2. "Users who need a user account" - Multiple User Picker, not linked to any field 3....
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In Insight under "Configure Object Schema" --> "Roles" it is possible to set permissions, quote: > The following roles have permission to manage and view this object schema. Users can only vie...
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Hi, I am using jira service desk version 3.16 Is there any way to export all user's emails from one or some projects? From UI, Database, or installing 3rd party plugin
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Hi Community. In project A i have assignee X. When assignee sets value L2 for field Labels, the current ticket is ESCALATED and a new ticket is created in project B, where the reporter is set by de...
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Hello, I using Jira service management cloud. Our company have server "Wazuh" which connected to all of production servers and determinate who and when connected to Prod servers and changed somethi...
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Hi all, can anyone please help me why all closed/resolved tickets are showing in open que?? I was checking google, its about some workflow, can anyone help me how to change/edit workfl...
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Hi All, I´m searching for a possibility to add a Tag or mark a ticket as a recurring issue so that we can identify and group recurring bugs/issues from customers.
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Trying to mock up a simple demo in insight as a CRM. My goal is to track which candy stores carry certain products. I have a schema called 'CRM' and two object schemas called 'stores' and...
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I was trying to utilize the free version of Jira Software to answer my question, but apparently you cannot adjust permissions in the free version, so I've come here to ask this question. If a user is...
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Hello everyone, I have run into a new issue while migrating Jira Service Desk 3.16 projects to cloud using Migration Assistant. The error says: java.lang.IllegalStateException: Export of dat...
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Dear all, * Our Jira instance has a few other projects in addition to the Jira Service Management project that I work with * Hence, there are numerous different Resolutions available in our Jira in...
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Hi, I am using jira servicve management I have insight plugin on it, I want add custom filed my servicedesk users that shown related insight object to my cusomers. This is sample. I have insight ob...
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Dear all, * We are a small operation with sometimes no critical and/or high priority tickets in a month * In the monthly SLA attainment report generated by Jira, ticket priorities with no tickets t...
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Dear all, * We run Jira Service Management 4.20.1 * I recently updated the SLA calendar on our IT Helpdesk project, using a government annually piblished ical with public holidays for 2022 * ...
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I have been working on some automation to get the attachment url from the content field in the API and everything was working. However I started getting 303 errors. When I looked into the API the UR...
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I'm using the confluence API. As a response value to the https GET request Suppose you want to get the following data example. body = {results = [{ope = abc, rest = {user = {results = [{xxx, Id = 1...
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| May 29, 2025 11:41 AM PDT | ||
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