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Jira Service Management
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Hi, I want to know if is it possible to set the client lead based on the organization with an automation. For example, when I receive a ticket and somebody(or other people in my team) assign the&nb...
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Note: We've installed Jira Service Management via HELM Chart. Running PostGRES 11, but also tried 12. When trying to delete a Gadget from the System Dashboard, the pane will disappear but then...
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Hello Team, I have created a project in JSM. And here I have created a workflow for Incident. I use client portal to create incident. There is a transition where I need to provide additional...
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Newbie issue here, but can't get the field "Request Participants" to show on any of the forms in a project - I've added it under custom fields, but it's not showing up.
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Hey, I've been trying to add new services to a service management project, but I've only could do it through the interface. Here's the reference Create a service | Jira Service Management Cl...
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I have several Change Request Tickets already done. Am trying to add them to the Change Calendar. Seems to work when I choose the dates & it apparently saves. However, a refresh of the Page or na...
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Im trying to do a advance compare for todays date specifically and it keeps telling me the condition doesnt match. My end goal is to apply this logic to tell a rule that if the jiradate = 12/25/2022 ...
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Users put in Jira tickets and they don't know when we response to the ticket or accept the ticket.
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so I have been asked to crete a new transition for a Jira Project: When any item is moved to DONE or REJECTED in the X project… Set the resolution to DONE and the resolution date to current dat...
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Hi all, Currently using Jira SM, and we have an automation setup to send an email to a team of people with ticket details including the custom field for a time/date ETR (separate from the SLA). ...
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Hi, I was trying to find something helpful here, but didn't dig out to details that i'm looking for. I'm trying to setup/customize Help Center pages, however i can only change the layout, annoucment...
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We use JIRA Service Management to allow our clients to open change requests and report software bugs. Developers then use these client reports to make code changes which are then tested and deployed....
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Hi All, does anyone know if it is possible to redirect my users who are connecting to the JIRA portal of JIRA service management (cloud), to my website where I'm hosting the lightweight request...
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Hi, I am developing integration with my app via JIRA / atlassian API. I have correct connection with app. "Test connection", "export clients", "get project list" are working properly. When I tr...
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Hello, we are having some problem in one of our Service Project. We have a group email address (Gmail) for our Customer Service in which we have inserted the email address of the Jira project ...
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Some of the custom field description's have an extra line between the custom field & its description. In the example bellow, the description is for the field Requires upgrade verification & ...
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Suppose we have JSM premium and JSW standard on the same cloud instance. Will I be able to use insight fields in Jira SW standard issues? What will be the JSW licensed user able to do? He will not ha...
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Hi community, Been trying to create an auto assign rule based on the value that a custom field gets. Eg when category is business application -> assign to User X. The thing is that cannot browse ...
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iqlfunction to look up issues to which an Insight Object is linked of which a certain attribute is e
Hello, Is it possible with iqlfunction to look up issues to which an Insight Object is linked of which a certain attribute is empty? I have cf[15203] in iqlFunction("\"Attribute1\" IS \"EMPT...
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Hi, We would like to change the default notifications emailadress to an emailadress from our domain. I.E. when you receive an email from a filter subscription. Projectnotifications are already be...
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Hello, Id like to ask a question. I think JSM should have this option, but i just cant find where, and how. How can I make a custom field "protokol o připojeni" mandatory for transition...
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I have a resolved status and a reopen status in my ticket workflow. I want the status to change from resolved to reopened if the reporter replies to the ticket. How is this done, as the trigger do...
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Facing this error "This service desk project has configuration problems and may not work as expected"
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Hi, I'm struggling with the JSON import to Insight as the JSON I'm working with doesn't have an array for the header (the top level of the JSON). It looks something like this: { "attribute1" : "va...
3,292 views 5 0 Deleted user January 12, 2022 -
When we move a ticket from project A to Project B of Jira within the same Site, the informant loses permissions and does not receive the comments made by the person responsible for the ticket in proj...
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