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Jira Service Management
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I would like to know that how do I do context based search for the relevant KB written in Confluence pages from the incident ticket created in JIRA via Description or Summary field of the incident. ...
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Where can I change the default team that the tickets I create go to different group/team
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Our CS manager has the ability to view the tickets that her team submit to our IT helpdesk (which they do by sending an email to our custom email address), however there are two employees whose ticke...
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Hey Community, Has anyone else noticed this issue? I am using Insight for Cloud and have uploaded a few objects and given them attributes via a CSV import. That fun is another st...
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Hello, The information for a given user created in active Directory and then synchronised to JSD is not updating. For example, user is initially created in AD using email address aguiarj@iata.org. W...
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Hi, Looking for any tips or helpful information for someone who is moving their organization from ServiceNow to Jira Service Management. Specifically, with the catalog, I am trying to ...
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Hello Team...It seems that "Organization" and "Organizations" are based on the project type (either company or group)...is this correct? "Organizations" appears as a custom field that Jira controls.....
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Hi All, Portal Group: GROUP 1 GROUP 2 GROUP 3 Having shared request types Req. Type A, Req. Type B, Request type C I have one custom field to set Group value for portal g...
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Hi I am assigned Site and Org Admin in JIRA. However under Settings/Global Permissions when I wish to grant permissions to a group - the only drop down I can see is Public. My c...
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Hello Community, I have a form, inside of a project, that is tied to a request type that is utilized by both internal customers (within our organization) and external customers (outside of our...
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Hi Jira, I would like to forward an incomming ticket in Jira to a different (sometimes in JIRA unknown) customer. Or reply on a ticket and customize the Reporter to someone else and put the ...
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Hi there, we are using Jira Service Mgmt. as in internal ITSM tool with employees beeing agents and customers, but not being both. Across the company we had a change to the E-Mail Domain. Th...
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I would like to know if is possible to add more columns to this request preview screen in the portal, such as SLA and others fields. The screen print i'm talking about:
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Hello, is there any way to disable the reply function in the email when JIRA tickets are sent and received as an email? Users tend to reply to the email rather than clicking on the 'view reque...
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Please help me see what I am missing. I have successfully created an app link between our JSM cloud env. and our On Prem Jira v 8.13.5. I can link and un-link issues between the sites. But, ho...
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I found this service desk java client: <dependency> <groupId>com.atlassian.servicedesk</groupId> <artifactId>jira-servicedesk-api</artifactId> <ver...
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...ules: Public comment added Public comment edited So that when we create a new service project, they all have the changed conten for these two default rules.
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Hi there! Can anyone help to change the outgoing email address in Better Excel Automation for Jira plugin? It's used by default Jira system outgoing email configuration and we don't...
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Hello what happens when you send the approver request to Azure AD and it get's approved but still the custom mail doesn't show?
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Hello, is there an integrated time Traking tool in Jira that would track time spent per ticket per each client (ideally that it would pick info about a client from Organisation in the ticket)? Or ma...
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Hello , so i am using jira service management , for data server, and i am currently facing this issue where i don't gat mails from support in the system so when i checked my mail server it is working...
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Hi We use exclaimer with our email signatures. I am testing and sent in a email with signature and its made the ticket huge, loads of blocks, makes all signature graphics huge etc Anyway we can tw...
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If an admin has added a user from the user management is there any way to check the details of the admin who has added the particular user as there might be multiple admins
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I have a confluence space that should be linked to all service projects by default when a service project gets created, therefore I would like to know is it possible to make a Confluence space a...
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Hello guys. Is there a way to do this with a post function? I wasn´t able to find one. There is a filed while creating the ticket that usually need to be filled in with "affected user" I woul...
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