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Jira Service Management
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We have Jira server 8.20.2 and I am trying to find out how many issues use each Custom field however, looking at the the first image in the following article: https://confluence.atlassian.com/a...
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Hi, I have a workflow with the transition "all" to the Resolved status - and it's visible to our customers in portal. We like it how it is - but it's somehow possible to remove the status Resolve in...
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Good Day All. I have 2 date/time fields(Time Arrived and Time Departed), these are manually populated Is there a way i can calculate the "time spent" and display it on a particular field? Yo...
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I'd like to use JIRA as an approval tool. For the deploy pipelines, I'd like to make the pipeline with below. 1. The developer submits the ticket. The status of the ticket should be 'open' ...
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Basically in my workflow I have 4 statuses for a closed ticket, specific to the reason it was closed. For example: "Closed: Duplicate" I want every "Closed..." status to cause the ticket to ...
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Hi, I have the default notifications options and when I add people as request participants they dont receive and email that they have been added to the ticket. Where can I verify the con...
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Hi community, there is a way to import a csv from ftp server? o what kind of server i need to use to import from url?
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How can we add an additional field in a cutomer portal form, when a user has to create a ticket and only one 'Summary' field is there and another additional filed needs to be added for attaching/ dro...
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We have a setup where some issues submitted to a helpdesk create children issues in other helpdesks. Those children are sometimes linked to each other depending on cust req type. This post function i...
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Our team initiates Jira tickets on a routine (i.e. on the 2nd and 21st a ticket is created for 1 item, and on the 7th a ticket is created for another item, as well as the 11th and 25th of every month...
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My use case is the following: 1. A customer accesses a Jira Service Management portal and creates a ticket -- a new laptop purchased. 2. An Automation for Jira action then creates a new "Laptop" ob...
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Hi, I had been tweaking the JIRA - Slack integration but I gave up on some of the fields that it can only support in the meantime. I want to go back to just plain summary, description and maybe 1 c...
3,407 views 5 0 Deleted user January 11, 2022 -
So where I am working someoene has created a software project. Within this project there are issues. To the right hand side of any issue are pre configured Fields. Example Assignee Team Name Rep...
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So I am simply just trying to sign out of this community website...when I click on my name in the top right hand corner and select log out. The page goes into a loop and then logs back in? Ve...
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Hi, I've set up a IT Service Project in JIRA and I wonder if it's possible to automatically create a task there every time someone sends an email to an address associated with the project, for exampl...
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Hi community This is my very first Atlassian Forum post :). I come from the ServiceNow world and I have recently started a new position as internal chief consultant in an organization using ...
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Goodmorning all, We were having an old project with an old project type of JIRA running, so we set up a new JIRA service desk for our customer. We've decided to bulk migrate all tickets of the old p...
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Hi, I have an issue, I have many mails coming in my JSM and i would like to take the 5th line of these mail to put the text in another field. I know that there is smart values like su...
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Hello, On Jira Service Management Server, I'm trying to find a way to move a Request from "In progress" to "Pending" via REST API. I've been using the calls described in https://docs.atlassian....
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Hello, does anyone know about new feature in SLAs? From today we see different format of our SLAs. Usually we were able to see only time (number). Now SLAs are displayed as a date. Best regar...
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Hello All, I need to send the create issue notification email to a customer ( the customer is not the reporter). I have tried adding the customer i the notification scheme as a single user or single...
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Hello Jira I have a problem for a Customer Portal I'm creating. some time ago i have set up customer portal, filter by status can still be selected from customer account, but now my customer can't ...
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jira issue updater插件适用于jira cloud吗 我尝试了一下，但是构建的时候报401，我的jira账号和密码是正确的，不知道哪里配置错了，还说只适用于jira服务器
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"Some fields used by an issue type are not supported for use in the customer portal; if you include these fields on a request type, they will automatically be added to the Hidden fields with pre...
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Atlassian Community Events
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| 27 | |
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| Subject | Author | Posted |
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| 40m ago | ||
| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
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