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Community resources
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Jira Service Management
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Is data migration from JSM to other service management tool also possible with the cloud? Thinking into the future? What formats, if any, might be possible. And what about Data Center?
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Hi, Does somebody noticed or knows why the lay-out changed in the portal My requests. Or is it just within our projects? Since a few days we can filter on every status in all the different service d...
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Hi All, Is it possible to update assets using the import tool? It is something that is currently possible on the Insight Asset Management App but we keep getting errors when trying to do it...
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Currently in Jira Service Management 4.21.0 it is not possible to select an issue in the main overview and change the field content of the field "Account". Only when you edit the issue can you change...
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As per our observation, there is a problem with the status dropdown in the user interface that is why the user can not select resolved and closed tickets to observe and manage. Although we d...
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There was a following problem. The role of object schema manager has been added to the user, he can create and modify objects and attributes, add attachments. But if the user tries to add an avatar ...
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Hi! we are using multiplier in the workflow to assign approver value to azure ad manager of the reporter. since December we start to have some problem with that. when a user raise a ticket, multip...
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As a complete newbie, I've checked all different types of forums, watched far too many tutorials and been pointed in the right direction but to no avail. My aim is to create a Support ticket so our ...
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Hello, I want the client to only view their requests and the request that they are requested participants on Request type level. Is there a way to remove the Created by anyone option in the ...
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Hi, I have an ObjectType "ICT" with the attribute "Location" of type Object. This attribute is associated with ObjectType “Location”. In ObjectType “Location” I have attribute “Lcode”. I now want ...
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Hi, Today, I have a server installed with: JIRA Software 7.4.1 maintenance expired 08/Sep/20 JIRA Service Desk 3.6.1 maintenance expired 14/Jan/18 According to these version history: https://...
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Hi all, we need to configure the system to allow a categorization of requests based on three parameters, as in the following example: Level1_1 Level2_1 Level3_1 Level3_2 Level2_2 Level3_3 ...
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How and where do you " Copy this code onto your page to embed the widget. If you change the request type later, we’ll automatically update the widget."
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Hello ! We are implementing a portal for a specific services. Customers of the portal are speaking different languages (EN, DE, FR, IT). We are facing the customfield options translation issue. ...
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Hi there, I intend to obtain Customer approval for Issue closures. Is the following process okay / enough? 1. I show the transition "Resolve this issue" on the customer portal and request the cu...
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i am using jira from 2 years with same id but from last one month it stopped sending suddenly
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I am trying to use this app (IBM Security App Exchange - Atlassian Jira Functions for SOAR (ibmcloud.com)) to connect Jira Service Management (Cloud) to IBM Security QRadar SOAR (formerly known as Re...
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I want to bulk change issue type from 'Story' to 'QAlity Test' but this type is not listed as option
Hi, I'm using QAlity Test Management for Jira app. It has the issuetype QAlity Test. I want to bulk change Stories to 'QAlity Test' but this option is not listed, yet I can perform this change ...
1,193 views 1 0 Deleted user January 12, 2022 -
Good Day All. I'm looking for a JQL statement that would cater for the below: If Severity = 1; and Time to Attend < 5hrs ; Change status to YES If Severity = 2 ; and Time to Attend < 9h...
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I have created a new JSM Project for a particularly high-value client that we want to silo the support we offer their staff members away from our general support project. The customer list for the n...
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Hi, The question is about unknown users were added license into our jira service mangement. No one in our team with the admin permission added these people in, but they suddenly were created i...
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Hi. I am trying to access my cloud portal however I am getting this message: "Your Atlassian Cloud site is unavailable due to scheduled maintenance. Please refer to our page describing Main...
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Hi, We are using Trello for Business to submit cards for ideas, requests, fixes. The process is then for the project team to review these cards and collect more details so that card finally has the i...
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Could anyone tell me when Jira Service Management will get this feature? It seems like it will never arrive and should have been released last quarter.
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Hi All, Hoping to find some clarity here on a few things before moving forward with my current configuration, thank you in advance for any help provided here. 1. When Syncing G-Suite users to J...
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