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Jira Service Management
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Hi, We're in the process of migrating our asset management and ticketing service to Jira Service Management with Insight on Cloud. In various demos, we could see that integration works flawlessly -...
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Hello, I have a simple automation configured in my project: When issue is created - send email. I can see in audit logs that automation was executed and email was sent, but i haven't received ...
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I referred this site and tried to create a customer request the following command. curl --request POST \ --url 'https://{my_instance}.atlassian.net/rest/servicedeskapi/request' \ --user {my_accoun...
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Hi, We run Jira Service management, and when a ticket is in Closed status, we have set up propriety to close the comment section - but there are customers that create tickets via email, and if we cl...
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In Jira, the current request fields are: I am looking to see if we can add a field for address and a field for phone number. Any help?
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Hello, I'm looking to find a way to create multiple objects within an object schema? The insight post functions allow to only create 1 instead of multiple. Looking for ways using groovy to execute a...
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Hi there, I utilize your Google Marketplace app: "Jira cloud for sheets". I absolutely love the software, but in an effort to automate some of our workflows we are attempting to pul...
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Hi, we are using Jira Service Management in the most simple way. We have tickets with many different clients, we don't have anything fancy really. We just need a way to have reports, let's say all t...
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I have a Service Project that I want to add external customers to, just using their email, but it's giving me that error. There are already many people on the team so I know this was working for my p...
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Hello community ! I'm looking for a solution to translate in french some of our fields in Jira service Management and Jira Software (cloud version for both). I'm able to translate all the custom fi...
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Post the recent Change from JIRA service desk to JIRA Service Management help, i dont see an option to onboard a new User to my existing project. Can anyone suggest the URL wherein i can raise new u...
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Is there a way to configure an automation to email agents when a customer updates/leaves a comment on a ticket, and they have not gotten a response for 1 hour?
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Hi, I have created two custom tabs on Issue Configure Screen with different fields. When a ticket is created the tabs are shown on the View Issue Screen, but all the fields are shown on the "General...
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Hi all, is it possible to create a read only textbox in a portal request? Just want to write some information within the request. But I dont want to insert a message box for t...
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Hi Guys, Need some help please. A new User registered for an account in our Jira instance and their account went straight to disabled. Any ideas why? There was a previous question about this but di...
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Is there a way to add additional fields to the customer portal requests? Currently it is very basic and I want to add things like Story Points, Sprint, Due Date and other information. How can i do ...
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I'm having trouble creating an automatic rule CASE: I have story which is related with 2 tasks and the same story is related with 2 bugs. Tasks - are in "DONE" status Bugs - are in "IN PROGRESS" ...
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How do I remove the the SLA and Service Desk Request when we view a ticket? I would like to remove/hide vote and watchers.
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Hi All, Could you help me setting up in a correct way the SPF for Jira Service Management, please?? Having a look at your documentation about SPF, We've configured our domain correc...
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According to the article https://support.atlassian.com/jira-service-management-cloud/docs/migrate-between-next-gen-and-classic-projects/ , I should be able to choose how I wish the project ...
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Hi everyone, I want to create a rule a bit special. The first part works but I don't know how to complete it, Here, the first part in french version At this moment, a task is related to a sub-t...
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Hi, I do not only want to remove a customer's account, but I want to delete the account. How can I do that? I found this description in the JSM cloud help: https://support.atlassian.com/jir...
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Have just upgraded from 8.2 to 8.20.1 and everything seemed to be ok however we received notification that there was an issue with LDAP and a Font Under support and troubleshooting External User Ma...
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Hi all, I am creating an onboarding formular and I'm wondering, whether its possible to create field dependencies within a Protal sheet. Like: Drop down: Job desc...
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I have 4 types of issue all of which have icons under Request Types, however only 2 show on the portal page - why would this be?
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