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Jira Service Management
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The SLA of tickets already stops after changing the Assigned User Is there a possibility to change it? We have configured, that the SLA should stop if there is a comment in the ticket or the ticket...
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Hello Community. Today we have a workflow with 8 different statuses and now we want to narrow it down to only 3 - New issue - issue started - issue done. I have created a new wo...
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Our customers will submit the documents via Jira Service and I need to keep the attached documents for 3 years. If I resolve the ticket (issue) in the JIra Service Management , how long does...
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Hi Everyone, I would like to inform that we have released "Edit Request Type" as an Action Component in A4J in JSM. Now automation rules can have the ability to edit an issue's request type in Jira...
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Hi, Currently the public comment only return the latest comment and some of our customers would like to view all. so that they don't have to click on View Request link. Is that possible? and what i...
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I' have tried Jira service management and I realize I prefer jira service desk at the moment. How can I deactivate that product? I 'have sent to trash the jira service management project already.
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Hello I am designing a workflow for my company I set a rule that when issue is created , automation transits to next transition but it faces error what should I do?
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Hello! I'm writing to you because my project has already been under scheduled maintenance for more than 24 hours. I've seen the "Maintenance Windows" page and it says that scheduled maintena...
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I'm looking to fetch the value for a custom field variable, but my script keeps failing - I'm using the expression tester extension :-( This is what I have: issue.getAsString("customfield_10088") ...
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Hi, I've created a couple of SLAs and would like to report on/create a filter on the breaches over the past month/4 weeks etc but it only seems to allow for End of Day, Start of Day, StartofMonth et...
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How can insert approve links in email Automation for Jira
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Hello all, I am creating test Service Management projects but I don't want them showing up on our production Help Center Portal: Is this possible please? I have gone through the Help ...
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My predecessor configured Jira to have users' logging in with their UPN. Can I reconfigure jira so users are logging in with their default SMTP email address?
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SLAs are only for internal use, the bosses don't care to look at them. But for some reason my workflow isn't updating after I respond to a customer. As far as I know nobody has changed anything, it a...
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Non-IT team needs service desk and change management function. Can I use General service management template and add change management function? If yes, how?
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Hello im using JSM/insight cloud. Im trying to get two attributes fields to merge into a third attribute fields. i tried follow the document and thread here. However im still missing something. atta...
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Almost all of the fields in my queue are sortable but the name field is not. How can I make it sortable? I found a similar question from 2014 and it was not a feature then. Is it a feature now that ...
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Hi we want to run AWS System Manager Runbooks from JSM Cloud, could someone did that before? i didn't find any documentation related to JSM Cloud. Thanks.
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Hello Community, I'm creating an automation to automatically cancel open tickets from the 25th (0:00 am) until the last day of each month, but I can't find a jql filter to search for this. Can you ...
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Hello! I'm trying to create a Dashboard on Jira that utilizes Objects from Insight. We are on Jira Server/DC 8.20.1 We currently have an Insight Database that contains personnel and employment in...
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Hi, Can anyone please know what are the benefits that we get using Jira Service Desk ? As we have Jira software server + Script runner + automation for JIra plugins to achieve some or most of the se...
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In the Jira Service Management board UI, I'm able to create a an issue and assign it an "Issue Type" such as "IT Help". Example: However, the rest API endpoint for Jira Service Management that ...
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En el caso de creación y resolución de la subtarea se envía un correo al encargado, se desea evitar esa notificación
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I have set our default email settings to be HTML, and all other customer notification emails are using our Template, but I can't seem to get the Customer Invitation notification to pick it up. It jus...
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Hello, can anyone recommend a training provider for intermediate to advanced Insight learning? I see Riada are offering something along the lines of what im looking for, but they havent respond...
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