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- Questions
Jira Service Management
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Why is there a limit to the email notifications to customers when using free account in contradiction to the representation in the website? Isn't this misleading? Also, does anyone know what is the ...
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Hi, we migratet our data from the Insight Standalone App to Insight in Jira Service Management. My Question is: We have Jira issues in different projects where Assets from Insight are linked....
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Hi, I'm trying to create a Form in a company managed project but it doesn't show any field. only templates. how can i create a custom Form not from a template
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I would like to know where you can block the change of status of a ticket on Jira service management by a customer?
2,121 views 9 0 Deleted user March 16, 2022 -
Hello everyone and thanks for stopping by! My name is Jehan Gonsalkorale and I am a Product Manager on Jira Service Management. I'm looking to get some feedback on some designs tha...
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After getting values from Jira to confluence using same confluence page how to post values in jira?
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Hiya, Please advise how to view the data behind the SLA Breached vs Met report? I need to create an SLA Breached vs Met Excel report and dashboard that displays whether the SLA has been me...
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Hi Everyone, I would to asking about creating the ticket. I have problem when I create ticket I can't choose / paste the customer name. This is always No Options But when I using Jira S...
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I have a Group that has been assigned the Service Desk Customers role. When I change the customer permissions from Customers who have an account on this Jira site to Customers who...
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Greetings! I am working across several projects for our recently adopted Jira Cloud, and one wierd thing I ran into was that I set Jira Dashboards for "Current User". My hope was that I could crea...
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Hi, Customers can create a ticket by mail and I want to separate existing and new customers. I try to make this happen by automation. When a new customer submits a ticket, the condition Reporte...
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We have 2 different types of customers: Type A and Type B. Because they are different types of customers, they have different types of requests. On the customer portal, Type A customers shouldn't be ...
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I'm using the Custom Field Suite app to populate several layers of fields, but on creation of tickets the performance seems to downgrade tremendously causing the system function slow. The field pops ...
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Good afternoon colleagues, I have some questions to see if you can help me since they still haven't answered me from support, this month I made the payment for the annual subscription of Jira Service...
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Hi, I have few agents and even myself (administrator),are not receiving notifications when customers create service requests. I searched many answers for same qeustion in Atlassian community, but sti...
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Quisiera saber si se puede cambiar de perfil a un usuario despues de haberlo creado. Por ejemplo tengo el usuario1 y asignado el perfil1, luego este usuario cambio de area y le corresponde el perfil2...
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Question is in the title. In reading https://community.atlassian.com/t5/Jira-questions/How-can-I-hide-a-Request-Type-From-Customer-Portal/qaq-p/706596, it seems that this functionality can only ...
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TL;DR I want to make a dashboard visible without logging into Jira, but I am concerned about PII issues if I make each project fully visible without login. Is there anything I can do to make the metr...
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Is there any plugin available for "NICE CXone Expert" and "Jira Service Management" integration? Pls. suggest any reference documentation for "NICE CXone Expert" and "Jira Service Management" i...
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I need to get option to if HR manager approved approved then do the following.
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Hello friends, I need to update insight object from CSV and that is ok if attribute types are text, dates, default types.. but i have a problem with attribute which is other object in schema. Is pos...
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Hi We are using Jira Service Management to answer support issues from our customers. But our customer could not receive our feedback from Jira Service Management. Does anyone know how to fix it?&nbs...
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Hello, While trying to login for the first time the customer is unable to receive the registration email to access the helpdesk. The customer is allowed to access the service (is added in an custome...
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Hello community folks. Our JSD project has a number of different issue types and associated request types and I wish to prevent the issuetype = Admin (also Request type = Admin) from being visible to...
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We have 3 different types of requests: 1.) Service Request 2.) Incident Request 3.) Problem Management Request My plan is to customize their own request number like these 1...
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| February 10, 2025 5:31 AM PST | ||
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