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Jira Service Management
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Good day I am looking for either a free plugin for Jira Server or free/paid plug in for Cloud, as we are migrating at some point in the future to cloud. We are trying to export our time logged in t...
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We found it weird that all our Alert were entering with the subject "Incident Raised" Then we create a webhook and Alert now have the ticket summary, but we still have the Incident raised al...
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Hello, I used JIRA SERVICE DESK for manage my tickets. I used Time tracking for add time on my ticket. Question: I would like Add a customize field when I add a new time tracking. Sample, when i...
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Dear all, I have a WF in my Service Desk process wich include an Await for Approval status which is configured with an approval and rejected transition. In that configuration I have a user picker c...
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Hi. At present our customers send in emails with all the details we need to create a ticket within our workflow. With JSM would I be able to design the portal to ask for all of these details so the t...
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Hello, I am trying to create an automation in Jira, where I store the time that was needed for the issue to be resolved when we have an outage, referred as "Down Time". I tried {{issue....
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We have standard plan (merged with Jira Service Management). I'm interested in these https://www.atlassian.com/software/opsgenie/advanced-reporting-and-analytics but cannot find the menu to acc...
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Hi everyone! Q: How can I change the service request settings, so that satisfaction can be set, before the service request is resolved?
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Hi We have several mails, wich are not reaching our customers, which is very critical. We have done mailtraces and can confirm the issue. How can this be solved
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Hi I want to change the project setting by myself, but I can't modify almost of settings in the project settings page with this image I attached. I got project lead role from the JI...
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Would anyone know how to hide the ' Frequently Used' section within the customer portal? I have a few Service desks that I want to publish for employees to be aware of, along with a few test...
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I'm looking for a way to change a label based on reporter when a ticket is created. I need to do this using either a wildcard/ ends with, or a contains statement, but I'm having trouble with the synt...
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I want to insert an off-boarding form when an off-boarding request is submitted. I cannot figure out in automation what action to use. Thanks, Sam
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Hi All, I have inherited forms that we are using for our Help Desk and need to modify the information that is in a drop down that says: What can we help you with? I am looking to add another o...
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Hi there, I am unable to make this work properly, hope somebody may help me with this: - Manually create issue in UI - instantly add certain customer as participant using Automation (I actually ha...
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Dear Atlassian Community, Can you please help with the following: Firstly: We have two separate Jira and Jira Service Management instances. We would like to merge into a single instance. Each insta...
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Dear All, I have created a project in JSM and created a workflow for defects/Incident. Here we raise defects. Is there any option available to export those defects?
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Employee no longer works for company but is the owner of filters. Is the best way to "change ownership" of the filter by hitting three dots , copy filter ? Then it is safe to delete that ...
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@Mike Bowen I have read through some of your postings and the information is great stuff. Thank You! I have received a request to have the tickets in the JSM be separated by dept where th...
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Hello, How can I remove Request Type from my sub task details pane? The current detail fields are Assignee, Reporter, Request Type, Priority. All are populated except Request Type. Is there a way fo...
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I am wanting to import tickets from my old team-managed project to company-managed project including all comments & attachments, but when using the 'Import issues from CSV' these fields are not a...
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Hi, Is there a functionallity that can be turned on so users can see each others requests? Those users are same in group, and have access browse project security. I tried to with old version jira&...
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Hello, Would you please let me know if there is a roadmap/plan to have Insight Azure Integration available for Cloud JSM/Insight? If so, what is the timing? Thanks, Miroslav
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Hi, I was wondering if the following features are possible with jira service management. On website X I want a form (with X number of fields), integrated in my website, where a jira ticket is create...
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Hi all, I have setup Jira Service Management (Data Center) for our organization, with a view to implementing asset management in our dev environment. I have installed the Insight app and am ru...
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| yesterday | ||
| July 29, 2025 5:22 PM PDT |