Community resources
Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
Os usuários service desk, não conseguem selecionar o relator no item, mesmo com permissão. Permissão Campo
-
Dear Community, I do have quite generic page, which I want to link to JSM Issues fullfilling special requirements for internal usage. I thought of doing this via an automation - but I couldn´t find...
-
Hi All, I have a custom queue which filters using the following syntax: status != Resolved AND status != Closed AND status != Canceled AND "Request Type" = "External Penetration Test" OR "Reque...
-
We synchronize all our employees from Azure Active Directory into Jira. Most employees do not get any Jira licenses, so they are just Customers in our JSM projects. Before syncing users, I've create...
-
Hello, I am looking for help on writing an IQL statement that will find objects that have had a specific attribute changed. Right now I can find any object that has been updated but I need to narro...
-
Hello. I have created a service management project and and a corresponding group for it (product-service-group) at this group I've added userA. Then I created a notification scheme for this project...
-
A Jira Service Management se le puede configurar plantillas personalizadas para poder dar respuestas al cliente? o conocen algun otro metodo que podamos usar? Porque viendo las opciones que nos ofrec...
-
Hi Anyone has any insight or ideas on how to link (or replicate) a Jira Service Management project from one organization to a Jira Service Management project in another organization? If replicating ...
-
With insight now part of Jira service management Premium. Can you deploy an agent to Azure joined devices that will report back on that asset?
-
I want to change the email address of the team invites to our Jira Service Management. Currently it is sent from an address in this format "noreply+xxxxxxxxxxxxxxxxxxxxxx@am.atlassian.com" which...
-
We want to use DevOps triggers to monitor the activity of self-managed gitlab, such as 'Commit created', 'Pull request merged'. But we do not know how to configure the integration of Gitlab and Jira...
-
Hi All, I am looking to set up more automation for our Service Desk, however when i attempt to add in a field for our Organizations it doesn't show any detail. I believe that we have a custom ...
-
The "bug" form that was available previously, now doesn't show up. There are only "Feature" request form and "Service" request form. On entering the right credentials https://grapeseed.at...
-
Hi to all, doing a setup, we have wrongly added a customer to jira-servicedesk-users because this person need aproover role. Now, I can see this user in the customer organization, but i ...
-
Hi team, Do you know where we can get some info about system landscape of Jira servcie management？ For example, excluding Production environment, do you have Development, Testing/Quality environment...
-
Hi, I'm using several Jira service desk projects within my company with different external customers that should have access to them. For most projects, I want to invite the customers individually ...
-
Hi there, I had a few failing attempts to upgrade our Jira Software 8.6 with Jira Service Desk 4.6 to the latest version by following this document: https://confluence.atlassian.com/adminjiraserver...
-
Hi, We have a client who has changed their email address domain name and I was wondering if there are any simple ways to modify customers addresses. I know we can edit and it will change any future i...
-
Our call center agents use Nice InContact for routing and taking tech support calls. When they receive a call they copy and paste the incoming phone number from the InContact screen into a custom fie...
-
We have a default Jira project email address used for sending in emails to create new Jira requests. This default email address works great, but suddenly stopped creating new issues for one sending a...
-
Hello, I am setting up a Jira Service for a department and am trying to copy a Service created by a predecessor before me. How do I enable this dropdown menu in Internal notifications to allow admin...
-
Our JSM subscription is expiring soon and we haven't yet been able to complete a renewal through our reseller/Atlassian. Is there a grace period where we can continue to work on the renewal pro...
-
Guys, I'm trying to create reports by fetching information from Atlassian Access users and groups, for example: Number of groups created per day; Number of users created per day; Number of access...
-
When I go onto the Jira portal to enter a ticket and enter in "quality" into the search box I get two returns(two articles), but when I instead start a ticket and enter "quality" in the Summary box I...
-
I have added 10 customers for a jira service management project. Whenever one of those 10 customers create issues ,I want the jira ticket to be opened by assigning tat customer as "repor...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 47 | |
| 12 | |
| 7 | |
| 6 | |
| 6 | |
| 5 |
| Subject | Author | Posted |
|---|---|---|
| 2 hours ago | ||
| 2 hours ago | ||
| 15 hours ago | ||
| 15 hours ago | ||
| 16 hours ago |