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Community resources
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Jira Service Management
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Hi, I have a project set up with email telemetry. Due to an error, I ended up with 6000+ issues created that I now want to mass delete. In the UI I can only seem to select 100 at a time which is wo...
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Hi Community, We are planning to implement end to end Asset monitoring and Patch Management which includes monitoring tool which will generate a notification if any asset stop working and th...
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Hi Guys, i want to know is it possible to auto closed ticket when Click 1 specific link ? example : i make 1 portal service aimed for "change password", when the customer click that specif...
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Setting up my jira service desk. Trying to add more fields for customers when submitting sd tickets. In the service desk window in admin, some specific serv requests do not show, so i can't edi...
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I am trying to setup the schema and mapping for an import using this documentation: https://developer.atlassian.com/cloud/insight/imports/schema-and-mapping/ Using the example in ...
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We have 5 different request types in our Service Desk and I would like to control the sort order in the Help Center. How do I set the correct order?
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I am using the Service Project Report gadget on my dashboard to track SLA statistics. The one service project just shows "there are no series in this report". SLA's are configured and tracking...
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Hello, What is the easiest way to accomplish this? A bug in one project needs a different workflow than a bug in another project. Thanks.
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Hello, I am trying to figure out what are these variables I'm seeing in python related to. Please point me in the right direction. completedCycles and ongoingCycles
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Is it possible to require 2 faktor when customers create their user for the first time. Can I somehow manage a policy that requires this when users login?
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Hi. We are using Jira Service Management and Confluence under one site. User licenced with JSM are also creating Jira Work Management projects. Now an user who has no JSM licence wants to crea...
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Hello All, I am implementing a Service Desk and have arrived at a halt. If there are 2 customer from 2 different companies and I am hosting personalized service desk for each of them on one por...
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https://jira.atlassian.com/browse/JRACLOUD-75659 As per the above link, the issue is resolved but I'm still not able to use the custom smart variable as a function parameter. e.g. 1. Create a cust...
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Hi, We started in JSM, now we select template for our project. We need to work and comunicate between teams. So we dont need custumer site. Can you advice me which template select ? &nb...
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Need to extract per month the number of tickets where an Agent has added and internal note as this is a KPI.
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When I create a new story and assign it to someone, the assignee does not receive an email notification. They only receive notifications if I update or change the ticket. Is there any way to notify t...
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Hi, I try to change the display language from JSM customer portal. I did see the displied language is English[Default], but after I changed it from account setting from English to&nb...
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- I published my marketplace application but the Atlassian team finds a problem when installing the application. this problem is: 'code': 'connect.install.error.remote.host.timeout', 'message...
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So let me explain my use case here: I'm trying to set up a bi-directional/2-way relationship between 2 different object types in Insight. The idea is that if you have for example object...
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We have a use case where we are using a ProForma form to capture IT Security Review details in a Jira ticket. And without going into specifics, many of the fields in the ProForma form we have linked ...
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Someone submitted a ticket with an attachment pdf file. She submitted the ticket about 10 mins after uploading the attachment file. Then, when the approver went into the customer portal to approve t...
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It would be really great could you provide your assistance on the below details - ‘Average Time to Resolution’ – can you include a note which explains the calculation logic? What’s the idea...
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Hello All, We find the current version of Insight Discovery is very basic and requires effort in setting up. Is there a plan to enhance this offering in the near future? Can someone please ...
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Hi guys! I have been unable to find any posts similar to this. We currently have two vendors who both use ServiceNow. I'm wanting to scope out if it is possible to intergrate our Jira Service Manag...
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We have a project in Jira Service Management under which there are about 7000 issues. These issues contain attachments, links, internal notes, attachments + links in internal notes, as well as aroun...
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Atlassian Community Events
| User | Count |
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| 30 | |
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| Subject | Author | Posted |
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| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT |