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Jira Service Management
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I have a transition triggered rule which has been working for over a few months over time. The rule was not working from the 7 Dec. (after the last Atlassian Incident https://jira-service-management....
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Hi I have an similar issue to https://community.atlassian.com/t5/Jira-Service-Management/Automation-Customfield-exactly-matches-regular-expression/qaq-p/1827350 My Customfield is a select-list...
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is there any documentation available to configure reports in JSM
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I have a team managed project and I need each issue to be commented on when it is transitioned to done. I'm using default workflow.
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Our engineering team members all have Jira licenses for code development. We have a small support team who have Jira Service Management licenses for customer support. Is it possible for our support ...
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I am using Automation to send emails which include specific fields from customer Requests. When attempting to add the Insight custom field, the only value returned is the Insight Key. I would like it...
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We have created three Portal Groups. Some Requests appear in more than 1 Group. We want to add a Portal Group field to the Agent view, but I couldn't find a field for that. Adding the Portal Gr...
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We are looking for the Checkout for the 'Checkout - Procurement & Asset Manager" app. The idea is to incorporate s it possible checkout with the standard IT-service items like incident, Serv...
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Added a contact as Customers in a project on Jira service management. The person added as Customers has been granted Browse and Assignable User permissions on a project in Jira Software. This person ...
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Hello, the documentation states that "Jira Service Management and Jira Software can be added to the same cloud site for optimal integration benefits.". Unfortunately I have a si...
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When a customer logs in, redirection brings him to: mysite.com/plugins/servlet/theme/portals/category/6 . I would like to redirect customers directly to URL: mysite.com/plugins/servlet/theme/portal/...
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Hello Folks, I created 5 queues and i want to assign tickect by queue , i looked this post but i cannot get it work https://support.atlassian.com/jira-service-management...
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Hi, maybe someone can tell me why after import of csv file my data locator shows as one subject (screenshot 1), but not separated as it should be (screenshot 2). Any idea how it should be i...
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Insight AWS Integration is not available for cloud when will be available? many thanks
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Hi, Is it possible to have a different key for SubTask? Our prblem is Project key and subtask key are being used in the same sequence... for e.g. Pr-1, Pr-2 and so on for issues under a pr...
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We migrated from Jira Servie Desk (Server) to Jira Service Management (Cloud). Alls Issues and Customers were migrated (with the migration app) If a customer tries to sign on on the new site, he is...
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not able to GET ticktes using API call
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Hi we have a custom-field containing several domains: CompanyDomains lets assume they are named like; "domainA - websiteX"; domainB - websiteY"; "domainC - websiteZ" I want to exclude all...
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Hello, even if we have the scope right set for the user via the API write: servicedesk-request manage: jira-configuration read: servicedesk-request read: jira-work read: jira-configuration we ar...
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Hi everyone, I am currently in the process of rolling out the service desk. I have linked the confluence space, made it public, set the permissions for article suggestions but for the life of me I...
1,116 views 3 0 Deleted user December 8, 2021 -
インシデント管理のエージェントビューにおいて、エージェントビューのレイアウト設定画面に設置したいくつかのフィールドが実際のエージェントビューで確認できない状態になっています。 こちら、理由など分かりましたらご教示していただければ幸いです。 以下に、ご参考までに「Location」フィールドが見つからなかった際の画像を添付致します。 1)エージェントビューのレイアウト設定画面 「Loc...
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Is there a way to update the email template for the notifications sent to agents? Since we use different queues for our customers we'd like to add the Organizations value to the subject line so the a...
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I have a new agent, who isn't getting email notifications when a new ticket is created. I searched the documentation and verified the settings and it seems like they should be getting emails, but sti...
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I want to force a resolution comment when a ticket is resolved. I have watched numerous videos, but I don't see how to do it. Can I buy a vowel? Vickistan
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