Is it possible to not assign SLA to an issue type

[Uzma Salahuddin]

I have a new support ticket type that relates to customer data deletion. I want this to happen after 120 days and I dont want the SLA applied to the other ticket types on the board to be applied to this one. 

Is there a way to exclude it?

Thanks

[Joseph Chung Yin · Accepted solution]

@Uzma Salahuddin -

Welcome to the community.  Yes, you should be able to accomplish your ask by edit the existing SLAs as appropriate by excluding your issue type.  NOTE - You will need look at all the SLA setup that you have for the JSM project in question and apply the same exclusions.

1) Access Project settings >> SLAs

2) Click on the "..." and select edit option. It will bring up the edit window (see below)

4) Update the JQL according.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Uzma Salahuddin]

Thanks @Joseph Chung Yin , will try it out and let you know if I have any followup questions.

Thanks
Uzma