Como é feita a pesquisa de satisfação no Jira Service Management?

[Brenonn]

Surgiu uma necessidade em minha empresa de implantarmos a pesquisa de satisfação de atendimento. Trabalhamos com o Jira Service Management há 15 meses com essa opção ativada, porém até hoje recebemos apenas 6 avaliações. Eu gostaria de entender como é feito e quais personalizações consigo fazer.

[Andy Heinzer]

Hi,

I understand you are looking for more information in regards to using the Customer satisfaction surveys provided by Jira Service Management.  I'd recommend reviewing, What are customer satisfaction surveys (CSATs)? These surveys can be turned on or off on a per project basis.  These surveys are only sent to customers once the issue has been resolved and gains a resolution value.   If your environment sets resolution as a required field, these might not work as expected because then these issues won't trigger the CSAT email at the expected time (when the request is complete).

As for customizing these surveys, that is not possible to do within JSM at this time.  We have a number of feature requests that seek to customize these which you can see in https://jira.atlassian.com/ 

If the basic feature set does not meet your needs, then perhaps a 3rd party app from Marketplace might provide more functionality.  https://marketplace.atlassian.com/search?hosting=cloud&product=jira-service-management&query=survey is a search for JSM Cloud compatible survey apps.

I hope this helps.

Andy