Can the User update Service Request after submittal

[jbolton]

Below is a copy user view of a ticket following submittal from the portal. To the right, this is not an option to update the ticket once submitted.  Can that option be added to a user view?

Use case: The user entered the wrong department when the ticket was entered and wants to correct it after the service request was submitted.  

Thank you

[Dave Mathijs · Accepted solution]

@jbolton No, he wouldn't be able to as he does no longer have access to the request form.

In that case, I could create a Form in the request type which you can keep open after submission.

Read about it here: About form settings