Community resources
Community resources
Community resources
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Jira Service Management
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Hello everyone, I faced with problem during creating automation process for sending mail within approval incident. I created this automation process(screen in attachment) but i need to sending repo...
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Preciso saber como consigo realizar uma integração em uma planilha de campos, por exemplo quando eu preencho um campo no solicitação ela vai para a planilha que eu integra, e mesma coisa com outra, f...
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we have added Resolution Time pre defined gadget in the Dashboard. However, we observed that in calculating number of days a resolved ticket was open, it is taking into account weekends as well inste...
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Hi all, Can I import or add manually users to the "Reporter" Label? My goal is to add users that have not yet opened a ticket with their mail or their user exists in Atlassian. Thanks
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Good Evening, I am looking for a burndown report for multiple projects or any other good way for velocity & capacity measurement.. we have a team that gets stories from multiple projects....
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Hello dear community. I would like to ask you important question for our company which is still testing atlassian software. It is really cool. Almost everything has been set up, however there is s...
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In case you have automation rules implemented, you can set 2 roles in the automation rule details: * the owner * the actor Now, you can choose, what should happen in case oaf an error: * ...
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Hi Community, We currently have an automation creating a dedicated slack channel for each issue created in a given project in JSM. I would like to enhance the integration by tagging a slack g...
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Hi!! I would like to know why my ITSM board can't show filters options like below
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Hi, I am trying to show detailed reporter information in Jira SM issue description fields. We have all the required information in OKTA, where we sync our users from. We have some field sy...
729 views 2 2 Deleted user May 23, 2022 -
Hello team, Here i mention two example Exam 1 Released on 15/05/2022 Exam 2 before that. But i m showing only current released version in Dashboard by using of releasedDate. So how to make a JQL q...
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Hi all, I've been new to JSM. I have 2 questions below: 1. I have multiple projects for the help desk: https://planetsandbox.atlassian.net/servicedesk/customer/portals But it's been hard to m...
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Hi We're about to install Jira Service Management in our environment. We are already running Jira Software, Confluence and Bitbucket. The problem is we're running Software on a server license and ar...
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Good day I have an error occuring in my instance, which I cannot figure out by myself (and can't even figure out why it might happen), so I ask the community. the problem is: customers recieves jir...
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Hi, We have a problem with ADFS integration. Users trying to log in after making the necessary configurations for ADFS , met the following error. Can anyone help or has anyone met such a ...
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Jira Service Desk/Management does not allow you to enter a Customer Phone Number - or for that matter any other information about the customer - Name, Address, Phone Number, Company, Mobile Number et...
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HI Team, Is there a way to show/hide fields based on Cascading field options on Customer portal? Regards, Prabhu
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Looks like an older issue resurfaced back again. Jira Knowledge Base is not appearing on search results from widget embedded on our website. Previously this issue notified and fixed in 2020;...
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Hi All, Hoping someone has a solution for this... Situation Am trying to import 2 CSV files into Insight. First is from System A, second from System B. Both sample values refer...
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Hello, Can someone please give me some feedback on why my rule below is not working? I defined a new SLA called "time to reply before ticket closure" and set 72h for it. (Made it...
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Hi there, In our employer schema we store each persons seatinf location. Is it possible to just show that as a context field for agents to see when they are working on tickets. Not some...
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Tengo un sistema para la elaboración de requisitos y quisiera integrar las herramientas de diseño UML-Online, como lo hace JIRA y quisiera saber que debo hacer, donde puedo obtener los permisos.
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My requirements are pretty simple - I am on the free plan, with my team using all 3 licences. We need to have a 2 step approval process: 1. Peer Review (1 person) 2. Business approval (1 person ou...
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Hi, i want to clear all cookies in an time interval. The URL is secure/admin/user/AllUsersRememberMeCookies.jspa But every time i call it with a proper User i receive...
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I'm looking at the release notes for Jira ITSM and there are a heap of features that I simply don't have access to. Is it the case that they haven't been released to me yet, or are they not available...
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