Jira Service Management

Hi, in my company we tried using Jira Service Management for a bit. Didn't work out, so I unistalled/deleted/cancelled the subscription. As a product/subscription it no longer shows up in the billi...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

I am looking for free plug-in / service for employee assessment in Jira, please guide me.

• cloud
• jira-service-management
• jira-service-management-cloud

Hello, I would like to output the value of the Organizations field in a custom field. How can I do that?

• cloud
• jira-service-management
• jira-service-management-cloud

Hello all, I am currently setting-up & deploying Jira Service Management with a bunch of Jira Software Management and/or Jira Work Management projects in our department. And I am wondering what ...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello, We use the custom chart dashboard app. When we click on the dashboard,  we have an error query: Erreur dans la requête JQL : un opérateur est anticipé mais ')' est mentionné à la place....

• cloud
• jira-service-management
• jira-service-management-cloud

Hello Team I want to see the ticket id prefixed with portfolio defined in JSM like for Change Management it should start with CHM_<Ticket id>, for Incident Management it should be like INM_&lt...

• cloud
• jira-service-management
• jira-service-management-cloud

I can't add jira service management to my existing free jira subscription. I would like to try it so I choose the 'Try it' button, I selected my existing site and I got this error message:   "...

• cloud
• jira-service-management
• jira-service-management-cloud

Please delete this Post. Thank you.

• automation
• cloud
• comment
• error
• jira-service-management
• +2 more tags...

I wonder how I would tackle this issue. Backstory: I'm currently automating a Employee Onboarding function where in project HR the issue type Employee onboarding is used. This issue type rolls out ...

• cloud
• jira-service-management
• jira-service-management-cloud

Via an automation rule I have a field called Application. This is a custom Insight field. For each selected value in this application field I need to set an Affected services (= defa...

• automation
• cloud
• jira-service-management
• jira-service-management-cloud

Hi there, How can I add customized properties to a transition in a workflow. I need to add authorization property which consists of yes or no conditions.  If the property gets satisfied (i.e...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello there, I want to make a notification (by a workflow rule for example) that sends customized message to some e-mail address (or even addresses)  For example,  1. If some issue is fo...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hello, I'm a beginner Atlassian. I ask you guys for help. Our Atlassian product line includes: Jira SM : Agent Jira SW: engineer We want Jira SM to respond first to issues coming through multiple...

• cloud
• jira-service-management
• jira-service-management-cloud
• jira-software

I am struggling with adding a new field for Customer Portal in Problem Request type. I have created a new field for Serial Number in my issue type and it is visible in Agent View , but not in Re...

• cloud
• jira-service-management
• jira-service-management-cloud

  I have linked object labels that have ' in them e.g. Bob's. How do I escape the ' in my csv file... is it even possible? Thanks, Linda

• insight
• jira-service-management
• jira-service-management-server
• server

How to move the activity down in the user support portal sd, it is at the top of the topic

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

How to open locked field configurations. They are blocked for me, I can not add a certain blocked field to the user interface

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hi there, I would like to be able to add handphone numbers and other custom contact information(handphone number(string), building name(string), org group(string) etc) to users/profiles that exist in...

• contact
• jira-service-management
• jira-service-management-server
• profile
• server
• +1 more tag...

Can anyone advise how to troubleshoot: CSAT survey for resolved issues but no feedback surveys are being sent. am I missing something??

• cloud
• jira-service-management
• jira-service-management-cloud

I have list of different queues for tickets. In several queues status of the tickets shows open, in progress, resolved, closed, cancelled,..etc everything. However, I only need to filter them to show...

• cloud
• jira-service-management
• jira-service-management-cloud

Is It possible to send email automatic from Jira service desk report?   I'm looking for send email automatic from Jira Service desk with a report defined.

• jira-service-management
• jira-service-management-server
• server

Hi, I'm planning the migration to Jira Cloud for my company. One challenge I'm facing is the authentification of the customers to Jira Service Desk portal. Currently, the logged users on our plat...

• cloud
• jira-service-management
• jira-service-management-cloud

Does not show tables in visual editing when you save the description When saving a description with a table generated directly from the "Description" field options at save time, the table is lost.

• jira-service-management
• jira-service-management-server
• server

Hello, We are preparing for go-live and want to copy then delete the transactions in the copied service management instance.   How do we first (1) Copy an instance, then (2) Delete the te...

• cloud
• jira-service-management
• jira-service-management-cloud

Setting up my new Customer Support Portal.  I created organizations and sent an invite to my first customer as a beta test.  She added her name and created a password.  When she follow...

• cloud
• customer-portal
• jira-service-management
• jira-service-management-cloud