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Jira Service Management
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Is there an example about this article > https://developer.atlassian.com/cloud/insight/imports/workflow/ I think it is too hard for standart admin user.
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Hello together, I use Forms to create forms for our Jira Service Management and then provide the forms to our customers. In one form I use two date pickers from the Forms Fields (checkScreenshot) ...
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Hey guys. I have a text field in the Custom form Extension of which I do two validations: 01. Required; 02. Minimum of 5 characters. However, users are filling in with blanks. Would it b...
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...are team uses JSD and we are documenting in a public Knowledge Base and in private Confluence Spaces. We are using our knowledge base more and more (and we will create additional ones) and we love t...
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Hi, I'm wondering if it's possible to create an IF condition within Automation that creates a subtask only if a specific field contains a persons name based on a list of names that is inputted into ...
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Can't open service desk portal after changed the JIRA base URL(changed domain name). open service desk portal is blank page which didn't display any info.
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Hello, I'm interested to learn whether there is a possibility to integrate FreshService with Jira Software. Background: Is it possible that for tickets in Fresh Service an issue in Jira Sof...
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Using the form designer on Jira is okay and good it links to Jira fields for reporting but can you use a form on a different site (one that you can do more advanced/flexible things with) and post it ...
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Hey, unfortunately, I cannot find a REST-API-endpoint for creating multiple Insight-objects (does such a endpoint exist, where you can POST a Json-Array of objects to create?). So, I´m trying to cr...
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Hey, when you have different object-types with several objects in your object schema, Insight-Cloud won´t export/import the objects correctly back to their object-types. You can only put it in one o...
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Hello All, We have to configure a JIRA service management and Confluence licenses for validation in India, on internal VM/Physical server. For minimum two months. After validation, can we migrate t...
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Good morning, I would like to do an IQL in Insight so that my import catalogues the objects correctly. I have four different object types that have two characteristics: 1st characteristic : Functio...
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I have a use case. I have two custom fields. 1. Is the plan detailed enough? (Select list values Yes/No) 2. Reason for No (Text field) If yes is selected in the first custom field then the second...
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I'm getting some extra characters in the KB article description e.g. "\uD83D\uDCD8.
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We have a client that doesn't want QR codes at this point. Is there a way to stop it being displayed.
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Where can I source the codes for all of my workflow statuses? I know it's probably not best practise but one of the teams i work with is wanting to track and report on status transitions (post even)...
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There are many such as the excessive padding around all the text, vertical panes and scroll bars for days, no color to visually distinguish sections of the view, etc. etc. I know the new issue view ...
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Hello when the email come to outlook, tickets are not created for all those emails, mostly from outside the organization, for internal it is OK
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Is there anybody who can help me to set up SLA in service management in both Incident and service request. For ex: Medium severity is 4hrs - 8 hrs response time High severity is 45 mins - 2...
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Hello, I would like to know if it is possible to add an dynamic filter, like the attached image, in my view where is all my queues. Regards.
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Apologies for the large post, but I'm in a web of automation. We are starting to create automation to create and act on issues between various projects. I will try to follow this per the workflow and...
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Gostaria de que quando um ticket fosse aberto a um analista, nas informações do ticket aparecesse um artigo especifico para aquela solicitação, onde somente os analistas consigam visualizar. Não quer...
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Hi there, I am desperate to find an Asset Management solution that will take the current data we have and bring into Jira to use. Our current soon to be replaced ITSM solution has a full CMDB ...
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So I am having an issue including some custom fields in an email. For example I have created a custom field "Start:" which is a date time picker type field. No matter how I try to forma...
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Hello, I am an admin and it has been brought to my attention that a user is unable to receive notifications. I have confirmed through notification helper that they are able to receive notifications f...
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