Community resources
Community resources
Community resources
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Jira Service Management
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Hello, I would like to use the new function "Out-of-the-box knowledge base in Jira Service Management". I have consulted various documentations, but I still don't understand what are the prerequisi...
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Any one have the problem I can not search using status attribute: for example, this: "status" IN ("ARKIVERT KUNDE")
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Hi, I creating automation when status transation is change then email to requester. automation is running properly. But I made custom field but not shown on email body {{issue.CustomField.184...
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Hi Team I have Issue picker field in Service Desk portal and when customer creating a ticket from portal they are selecting existing ticket from Issue picker field, then I need to assign this ticket...
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I have issues in Jira service management and I have set up a help center for my costumer. But I cant se the created issues in the help center/ requests. How do I make that happen?
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I have a customer (employee) who needed access to Confluence. I created a profile with the same email in Jira administration page and added Confluence to the profile. However employee complained that...
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We have about 10 service desk projects for various purposes inside of organization. We use customer accounts for employees who are not part of Service Desk Team. A typical customer may have access to...
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Hi Team We have one requirement from the client-side, which is related to the Assignee field(System field) in Jira, they want to list only certain users in the assignee field on a given stage/value ...
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Hi, I have a jira ticket (JFS-111) which is linked to another project ticket (JRVS-1000). I want to view Jira ticket, Linked ticket and Epic Link of Linked ticket. My objective is to create a repor...
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We are a long time Jira user, but new adopters of Service Desk, and excited to get it to work with Halp in Teams. However no matter what I try, Halp doesn't seem to be able to find the Service ...
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I am trying to figure out the best way to tag users in an organization and have them recieve the same message as the reporter I am troubleshooting the customer notifications and adding "customers in...
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Hello, We print out the ticket by going to three dots>print, which brings us to a html page, then we save it to pdf file. But the print page has a lot of unnecessary rows we never used, se...
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I'm using the Form feature for request types in Jira Service Management because I need conditional logic on some of the fields. However, I don't see the ability to upload attachments to a form. Am I ...
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Hi I have a filter project = SF AND issuetype = Task AND (labels not in (KDD)). It is a simple filter where i want to see all issue types tasks where we do not have a label "KDD". If i do "IN KDD" ...
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In our system, we are seeing a looping issue. We have attached our Google email account to the system under the Email Requests section. And in our Customer notifications section we have t...
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Why does it seem that the new SLA configuration UI doesn't allow us to leverage some of the basic fields available to JQL? For some reason it is only allowing me to specify requests to associate SLA ...
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How to create issues using Automation and set due dates of created issues based on Parent/trigger is
I'm building a system for our on-boarding process. How I've been doing it is that I have a rule set up that generates a series of Epics, which is triggered when a specific issue is created. I want t...
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I feel like this is an old question, but all my searching can not find a satisfactory answer. I want my service agents to set a priority on new tickets. Currently all new tickets are gen...
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Dear community, need help. I create custom field Должность (Post), with type Select List (cascading). Then I added this field to the request creation and editing screens. After that, I ...
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I have an automation set up on assignment to let the reporter know who their issue was assigned to. We have found this incredibly helpful for the reporter to have status pretty quickly and let them ...
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Hi, I've started to test Insight - Asset Management, and I've got a question about filtering assets on the customer portal. I've got the following scenario. There are multiple organizations with m...
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Hi, We use the Jira Helpdesk for opening and working on tickets, and recently we have found an issue that we are unsure how to work around. They are as follows: Not abl...
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Is it just me... Creating a ticket for support on Atlassian is not easy. this is not a user-friendly website and you have one of the best ticket systems that I know. I don't see here an opti...
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I am trying to access this link but the ok button doesn't work. https://id.atlassian.com/join/user-access?resource=ari%3Acloud%3Ajira%3A%3Asite%2F29edc265-f4a9-4e97-96f9-f2aa3ae8d230...
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HI, when some of our customers send an email to our support address the jira ticket is created but the content of the email is not added to the ticket. The email logs show that the re...
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| 30 | |
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| Subject | Author | Posted |
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| an hour ago | ||
| 3 hours ago | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |