Your experience may be impacted by an Atlassian Cloud Services incident. View latest updates.
×Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
The change management workflow for Jira Service Management do not have the CAB approval in the workflow.
-
Is there a way to give access to anyone and not request that they log in or create an account to view the help center and the associated KB articles?
-
I've been adding default descriptions to my ticket types and my team likes to use tables to define acceptance criteria for user stories. There is no option to add a table from the UI and when I try t...
-
Hi, Im looking for a solution to add to our internal web based system for users to be able to submit system issues/bugs/improvements etc and attach a screenshot o screen recording, is th...
-
Hi, I'm wondering if you can change the icon for priority to a text or a bigger icon. From what I can tell it's locked at a 16x16 image and you're forced to provide one. If you don't you get an actu...
-
Hello, I'm trying to create an automation that whenever a certain sub-task type is created, it is automatically given a time estimate. The automation appears to be working EXCEPT when the sub-task w...
-
I am testing the ability to reference objects in different schemas using an external import. I am receiving an "UNKNOWN_REFERENCE" error for the "referenceObjectTypeName" fields in my JSON. I am tryi...
-
Hi, I have a "master ticket" that is created via portal request. This in turns create a bunch of tickets through automation, that is assigned to different teams. In one of those tickets, an assigne...
-
We recently upgraded to JIRA 8.20.5, and now users are seeing a blank space at the top of the "Queues" view: This blank space is only appearing on the "Queues" view - "Customers" and "Reports" v...
-
Hi Jira Community. We are trying to set up a very basic service desk in Jira. I can see that there is a portal available to customers but for now, we simply want our support email address to forward...
-
I want to specify special image to appear as the og:image when sharing the link of my confluence/space, but didn't find a straightforward way to achieve this! I had tried JS but then identified that...
-
I want to specify special image to appear as the og:image when sharing the link of my confluence/space, but didn't find a straightforward way to achieve this! I had tried JS but then identified that...
-
I'd like to add the variable which adds the name of the user sending the message. But I can't find the variable in the drop-down list of the message variables. Is there a reason for this? What can I ...
-
Hi, I would like to change the layout of how some of my data is displayed within a gadget. Currently I have created a report for my project's SLA met vs breached incidents per prio. I do not really ...
-
Im using Jira company managed service desk. Im trying to set up a required field in some of my screens however, every time i set a Custom field as required, the emails been sent to the service desk ...
-
Hi Guys, Regarding permission of attachment, I could only find the creation and deletion. I am wondering if there is any way to set the permission or entitlement on attachments so that only en...
-
Hi All, I want to find all the linked issues which are closed corresponding to a particular issue. I have an issue TSS-12 and it has 3 linked issues - SS-38, SS-40, SS-37. Out of the 3 linked issu...
-
Here is what we are doing in our instance of JSM. We have a project created for our IT support. We have multiple Tiers and tracks providing support to internal employees for their IT needs. ...
-
Hello, is there any possibility to automatically set a custom field in task, with url of git flow deployment url. After creating branch from story or bug, devops automatically creates url where th...
-
During RFC filling, we have some permanent users, who want to receive notification (list of expected implementations (email)) for example every day on 3 PM, for being in term of change/implementation...
-
I'm developing a Plugin for security purposes. I need to remove Jira version from the footer, but i don't want to be replace after Jira upgrade. How can i set the footer programmatically from a Plug...
-
We have a query from our customers where they would like be able to see the people who were originally CC'd on their support for all replies. From my use of the system and reading some of the answer...
-
Hello, we have some kind of problem with aprrovals object with our Scriptrunner listeners. In our case on TEST env we getting different ordering than on our PROD env. list = ApprovalService....
-
Hi, I've been trying to create an automation rule for a test proyect in Jira Service Management to clone issues in a software proyect. I've created this simple rule I keep getting "some errors"...
-
Hello, I would like to know if there is a query which let recover all field link to an issue type. If it's not possible, can we add a configuration system for a system field? T...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 15 | |
| 9 | |
| 7 | |
| 6 | |
| 6 | |
| 5 |
| Subject | Author | Posted |
|---|---|---|
| Wednesday | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |