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Jira Service Management
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Our helpdesk url currently includes the IP address - http://99.99.99.99:8080/servicedesk/customer/portals. We need for the url to include our web domain instead - http://auburnhospital.org...
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I need to add to my JIRA Service Management space that the automatic reply is not sent by the project owner when receiving a request, but add a different email, maybe someone can help me, please?
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...luginenabled -----------------------------------------------------------------------------------------+--------------- com.atlassian.jira.jira-view-issue-plugin | true com.atlassian.jira.jira-projects-plugin | true com.atlassian.jira.plugins.jira-importers-plugin | true c...
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Just received a report for an error on one of our customer facing Jira Service Management portals and they reported the that they were receiving the following error "ERROR for site owner: Invali...
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I need to use PROFORMA - when will it be available in the JSM CLOUD
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I am looking for ways to find out if all of the subtasks of a given ticket have been completed at the queue level. For example, in a ticket with Subtasks under it, it will show how many are complete...
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In Insight custom fields - When "AA IN" object Type value is selected then, Object Type 'BB IN' should be shown the result based on the inbound references of 'AA IN' object Type. However, BB ...
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Hello all, I have releases set up for the whole year and use the following alpha-numeric naming convention for them: "Release 2022.01", "Release 2022.02" and so on.... I am looking to automatically...
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Hello, So two main questions 1. Is there a way to group people within a project so that they can view each other's tickets? 2. Is there a way to restrict those groups so that the manager of the gr...
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When entering holidays for the current year, is it necessary to keep the holidays of the previous years to preserve the SLA's of those issues? What is the best practice here? Thanks...
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What are the best automated options to move or clone issues from one project to another while preserving the attachments. I have found add-ons that are manual, I am looking for an automated solution ...
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Hello, community! When using the "include page" macro the following error is raised: confluence.macros.advanced.include.unable-to-render , with an explanation: "The included page could not be fo...
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Hello community, First of all...Happy 2022!! we are starting to implement the KB functionality from Jira Service Desk so pretty newby regarding this functionality. But...I was wo...
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Hi, I am trying to create a request type but wanted to add helper text to the description field of each request type. can you please help me with how it's done?
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Hi - I am using JSM Cloud and just installed Script Runner. In the documentation they talk about Behaviour tab but on the cloud version I cannot see any behaviour tab, am I missing something...
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Bu chance, has anyone tried to recreate the legacy automation email alerts with automation for Jira? We are using Proforma now, which changes the way we handle some processes, so Automation for Jira ...
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Hi Community, When creating a change directly in the calendar, i always get this message. Even if the change is visible and the request type is change. After some time it disappears an...
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Hi all, Just migrating to the new Jira Insight and am trying to figure out the data import. Ive managed to set up a template and get my mapping setup however ... One of my attributes refer...
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We have integrated our own website with JIRA Service Desk via the API. So when a customer submits a request via our website, we create a SD request via the API using the "onBehalfOf" key to set the c...
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We have got a requirement to create a project in service management for accepting T&C in a company. For this what type of project do we need. What are the features required for this. Whether this...
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Looking at proforma v1.2.0 rest api. The endpoint returns the user's full name, comma separated, instead of the username for user picker field. Please return the username instead because it is unique...
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Can we have an expand/collapse option for proforma? super useful if users are filling in long sections. Not sure where to post product suggestions. Proforma is not available in this list htt...
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Hi All :-) For internal IT, we are using a custom field in the portal to allow our users to request either access, software, or hardware. This is done via a custom field (picker) that has subcategor...
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Hey all, I am trying to automatically set the product and operational categorization via automation using edit issue, however, both are unavailable? How are you currently doing this and...
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I report my require on cbteamsupport. And I will receive a e mail. I enter the button. It redirect to this website everytime????????????????? the email contect: Your te...
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| July 11, 2025 4:42 AM PDT |