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Jira Service Management
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hello, So in my automation rule Im using lookupissues for get all issues in last 1 week and 1 month for reports to send via mail. So i want the total sum of custom field (type number) from last...
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Hi, tell me pls, does anyone have experience in integrating JSM and amoCRM? Is it possible?
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Hi, I need execute a full re-index in my Jira instance to try resolve a problem, do I need to realize a backup before of full re-index? If yes, what I need make a backup? About the problem if someon...
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I have a number of automation rules to handle newly created tickets/issues. Are they running in any priority way, do they have rankings (like MS Outlook incoming email rules)? A couple more sub-que...
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...bsp; true approval.active &n...
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I have built one of the new JSM Forms and successfully added it below a request type on the JSM portal. I can see the form in preview and on the live portal, and when I submit test tickets every...
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Hi , We are using jira tool since few months and we very frequently get this error, where the automation rule fails i which we have mentioned the condition as when the monitor status is "UP" the tic...
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I want to download to excel all the issues including all the fields and custom fields the same way I do it in a Jira Software project but I do not have that option in Jira Service Management.
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I'm new to insight and I'm trying to figure out the best way to set up my objects. I have branches and cost centers. A branch can have multiple cost centers but a cost center can only have one branch...
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How can I see all of the customers added to my list? Currently, I can only see 5 pages worth and each page only has 50 customers. there are no paging options to show more per page and when I get to p...
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Is there a way I can create a dynamic filter that pulls up all requests ever submitted per customer?
Hello, I am looking to create a filter that will pull up all requests ever created per customer. When I go to my customer list, I see a hyperlink that takes me to the search page with an encoded str...
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I'm interested in how other companies are using Jira Software and Jira Service Management independently from each other or in collaboration ? As a company we heavily use Jira Service...
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Does anyone know if there is a way to calculate the MTTR and other calculations directly by Jira, we use Scriptrunner and I'm new to this platform. Any help would be appreciated.
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As I said I have been unable to add attachments to a form in ITSM. I have tried making sure that all the issue types have the attachment available but still no luck in finding it in the list of...
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I want to link the input data on the confluence page to the issue of jira software. Is there any best add-on tool or software?
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I have created Company managed project. I want to give access permission to portal groups department wisely. It mean HR department wants to access HR-SL Portal group. Accounts team wants to access A...
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Hi guys, I'm currently trying to make a little script to help me link issues between JSM projects. One part of my script is to get the correct batch of issues to link to my targeted issue. In orde...
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Is there a way to have a set time to complete a task in Jira? For example, if we know that to complete a specific, repeatable task it takes 5 days can you set Jira up so when that particular task is ...
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I have just had an issue where a customer has commented on a service request, but no email notification has come through. I have tested this out on a test request and no email received. T...
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Hello, i'm trying to retrieve values from a Bundled field from this plugin, is it possible? I need to retrieve each value with smart value or maybe by script runner groovy script but i don't found t...
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Hello, i'm trying to retrieve some data from attribute but i don't found the good way. I found this tutorial but i don't understand how it's work: https://support.atlassian.com...
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I was wondering if is possible to send a mail from Jira to an external User and get the Read acknowledgement back to Jira.
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Hi! I wanted to send daily email from a JQL Query with column values. I tried to use the lookup issues but I only get blank email.
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Hello All, Is it possible to restrict the view of either the portal groups / the request types based on the customer login . The requirement is like , for the customer 1 --> portal groups 1,2,3 ...
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Dear Team , I have added new user with JSD licence and he is not able to see the queue in JSD platform . Snap shot attached . Please help .
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