Community resources
Community resources
Community resources
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Jira Service Management
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Hey, one of pur customer has a new email adress and I would like to change this email adress. But if I click on view profile, the answer is, that the profil doesn´t exit. How c...
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We want to embed a widget for the service management helpdesk project into our website. We have to set our service project portal open and login-free for embedding widget. This allows all the users t...
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I have installed and trying out the Extension for Jira Service Management on our dev envirment. I can see the option for Bundle however I am trying to have a play with the Dynamic forms. I cannot f...
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how can i revise out of cancelled status if it was a mistake? need to revise the status to completed
I mistakenly put something in Cancelled status instead of completed status, how can I fix it?
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Hello again for the third time in 2 days - Since everyone has been so helpful I'm hoping someone has come across a solution for this one. We're finding our reporter population is abusing the ...
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We are just starting to review and plan a POC of JSM Incident Management. Can anyone provide any links to tips or suggestions of what to do and what not to do? Also, can Incident Management connect...
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Is there a way to Create Automated Relationships based on Company Org Charts? Example. Employee A puts in a 'Change Request' and then is automatically assigned to their manager. ...
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Hi. I currently have a Project Automation rule that looks for a specific phrase whenever that phrase is added to the Comments section. This is achieved via a Canned Response that is adds the specific...
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Hello, we are using Jira Service Management (Service Desk) for several customers. Now we want to create our customer documentation for each customer in Confluence. Is it necessary to create an extra...
448 views 5 0 Deleted user April 21, 2022 -
Hello there I need help with 1 rule If a mail with the subject "abc project" comes from test.user1@gmail.com and test.user2@gmail .com mail addresses, open it in this ticket for abc project c...
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We are struggling with tickets in which other suppliers supportdesks participate. Often they have an auto reply function, and so do we. So our Jira servicedesk and their servicedesk keep autoreplying...
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I'm working on Insight cloud and although I can select 'Object Type' and 'Copy' on the right hand side, it copies only the base attributes but none of the 'Select' pre-filled lists. Why is this? Am I...
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We have a Knowledge base connected to our Jira Service Desk which is created in Confluence. We have Customers (ie. non-licensed Confluence users) who can access the service desk and the knowledgebas...
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I was asked to create a portal for an existing software project (let's refer to this as B), so the only thing to do was to create a service project (let's refer to this as A) with a portal that ...
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I'm working with a 3rd party who need to be able to direct their staff to our JSM portal request forms. They don't want to link to the Help Centre they want to link directly to the request type. Th...
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One of the JIRA tickets descriptions is auto-updating by <p> </p> tag. Kindly help to resolve the issue
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I would like to know if its possible for "auto populate a comment" or "auto update a comment" on a JIRA ticket based on a field which is a date field. For example : if the date in date field is more...
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Hi, I want to try to use MS forms with an issue key for a CSAT survey in Jira, but the issue key provided by Jira's service desk is not able to be copied into MS forms. This is the sample C...
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Hello, This is supposed to be a quick and easy fix, but I have no idea if this is a bug or misconfiguration somehow. In the JSM instance - request forms, I am trying to make a cf "Account Number(s)"...
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HI all, JSD Queues UI shows blank screen even though the queue query is valid and shows issues when I use the same query in "Search for Issues" tab. This behavior is random as some users can ...
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https://support.atlassian.com/jira-service-management-cloud/docs/what-are-risk-insights-in-change-management/ Has anyone yet used this? I'm looking at this page regarding Risk Insights and see the ...
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Hi all! I am trying to customize the Customer Invitation email for my Projects as the default wording is highly confusing to my userbase. I am using a cloud instance of JIRA. When I go to the custome...
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Some of our requests get quite long in terms of the activity feed in the customer portal. We would ideally like to have the details section where all the customer visible fields are displayed above t...
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Dear Atlassian community Hi, I want customers can see all the requests in the portal and search among them without being able to see the person who submits the request. When I test it myself, As a ...
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I am automating the onboarding for multiple projects. I have an automation that when an issue is created for HR, it then creates two linked clones for Finance & IT. How do I get those two issues ...
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| Subject | Author | Posted |
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| yesterday | ||
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