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Jira Service Management
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Hi all, Need your help to understand below mentioned, Our use-case was to add our company domain to JIRA cloud service management so that whenever customer receives email from JIRA it will be comin...
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does Service management have Georgian Language? what languages are in this soft
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Where can i find TCD ( Target completion date) Option in Jira? Target completion date or ETA?
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Hi there, I have been reading posts and articles and can see that we can add a workflow status of escalated to a ticket workflow. Basically we have a global triage team who will assign a ticket to ...
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Working on a customer portal where customers create issues/tickets and the automation will tag the SLA of the issue based on the criteria Organizations. The action item does not have a selection for ...
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Error: We couldn't export Attachment Reason: com.atlassian.jira.migration.mediaclient.MediaClientErrorException: request to Media Failed.
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Hi! In the JIRA Service Desk we have the option to choose between "internal" and "reply to customer" whenever posting a comment. In the settings, you can change the "reply to customer" to no...
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Hello, I would like to create a new project under Jira Service Management Cloud reusing most of the items of an existing project. Is there a way to duplicate a project, so we don't have to r...
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Hi every one, I have a JSM project called IT Support. In this project there is several agents and several components. At the moment, i have 2 types of agents : agent who can see everything ...
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Hi, I have created form, however, i only want this form to appear if an answer to a previous question is 'YES'. Is this possible?
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I working on the Insight Asset Management tool. I am trying to create a custom field where you can select a certain customer/company/Organisation and then later in the field you select the assets onl...
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Many clients used to use Insight Asset Management application with product other than Jira Service Management (formerly Jira Service Desk). Insight has a true power consolidating all c...
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I get an error that the email is invalid. Verified the email is exactly how its supposed to be and it's a valid email. I have added several other users with no issues. I have also added newly created...
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Hello, There are several actions, conditions and triggers related to Insight objects within the project automations in the Cloud version of Jira. But I can find them nowhere in the datacenter versio...
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Issue: Upon receiving tickets in the Jira queue, the Reporter field is wrong, it is the default email address for our company, not the original reporter's email address. This happens only...
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Is there a way to use a header tag and change the font size and color (via inline CSS style maybe)? I tried using Markdown and HTML but they don't work.
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Hello! I'd like to add a Client criterion to default basic search view in Jira so that it'd show fields Project, Client, Type, Status, Assignee. Now it looks like this: Custom field Client alre...
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Hello, I'd like to Link the field "Labels" from an Issue to a Checkbox Field in Forms. If yes is chosen, I'd like to link it to the Labels Field inside the Issue that the form creates, so the w...
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Hello, Could you please clarify if I need JIRA user accounts to create tickets in Jira Service Management? Or JSM may be used without JIRA user accounts? Thank you!
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Hi, i have a question: In our jira service management project i created an automation rule: When the subtasks status change from "Planning" to "In Progress" an notification shall be send to the assi...
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when I'm trying to add a comment in that project no toolbar is showing above can anybody please help here
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If you use the Jira service management widget, this API is executed. https://{myservice-domain}/gateway/api/gasv3/api/v1/batch What is this?
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When an agent selects cancel request, it sends out a CSAT to the reporter. Can we turn off CSAT for canceled requests?
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The change management workflow for Jira Service Management do not have the CAB approval in the workflow.
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Is there a way to give access to anyone and not request that they log in or create an account to view the help center and the associated KB articles?
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| September 9, 2025 11:40 AM PDT | ||
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| July 24, 2025 12:26 PM PDT |