Customer Satisfaction Reporting - number of surveys sent vs. number responded

[Brit Hickerson]

Is it possible to report on the number of customer satisfaction surveys sent vs. the number responded? I'm not finding a Series to add that to a custom report. Thanks!

[Danut M [StonikByte]]

Hi @Brit Hickerson,

With the Issue Filter Formula and Advanced Issue Filter Formula gadgets offered by our Great Gadgets app, you can track these numbers and display them on your Jira dashboards or Confluence pages in various ways.

This app offers many other gadgets that you can use in Jira Service Management. See also this blog article. 

If you have questions, please contact us at support@stonikbyte.com.

Thank you,

Danut M.

[Brant Schroeder]

@Brit Hickerson The only metric you can report on is average rating.  This can be compared to other metrics.  There is not a sent or response metric for customer satisfaction.  I would suggest submitting an enhancement request here: https://jira.atlassian.com/secure/Dashboard.jspa

[Brit Hickerson]

Hi @Brant Schroeder thanks for your reply. Is there a way to add the number of customer satisfaction surveys sent vs. the number responded to a dashboard instead? Can you recommend any gadgets that may work for that? Thanks again!

[Brant Schroeder]

There is nothing like that in the dashboards.  I do not know of any way to get the information.  The only thing I can think of would be to use a BI app and pull the number of closed issues and compare that to the number of responses.