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Jira Service Management
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I did a big mistake, I deleted queues from our service project, is there any way to restore deleted queues ? arf :(
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Is there a way to send a jira teams discussion to an already existing jira ticket? I see you can create one from teams but not send to one.
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When service desk agents try to use the @mention functionality in a comment, the list of proposed users consists of only the reporter, assignee and other agents. I've checked the Browser Users permis...
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Involve your clients in the work process without any need to open Jira. For example, get customer feedback from Email or allow users to edit issues without leaving their inboxes. Do this through Jira...
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Hi Community! I have a JSM instance which comes with OpsGenie and a question about linking alerts with incidents: In OpsGenie you can link an alert with an existing JSM incident. In JSM you can ...
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Hello, ist it possible that the Links, in our case Links to articles will be open in the same window (or tab). It seams that all links added will be open in blank windows. "Links [name|http:/...
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Hello, We currently experiment with an object sheme (JSON import) using two object types A and B. As far as I understand it is possible to restrict user access and visibility based on the object t...
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We created our own workflow from scratch. We used the status "Fertig" (German for "done") but somehow the status does not work with the filter. As soon as our clients use the filter to only see the "...
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Hi! I have a problem to change license key to our on premise Jira Software and Jira Service Management. The orcess that normally take a second or so now get stuck with a toggling gif-bar in the GU...
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I have 2 rule with same trigger "Issue created." I want to that; 1. Add label in first rule 2. Check label in this rule. I checked "Check to allow other rule actions to trigger this rule. Only en...
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Hi everyone, I have received a request to see if we can have all request participants shown in the To/CC fields of an outgoing email, instead of how JSM does it by default where it sends the r...
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I am trying to import csv data and some of the fields are data from objects registered to other type Example: Usuario;Nombre;email;licencia 85617;Mónica Molina Ordinas;monica.molina@avoristravel.c...
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Hi Everyone, I would like to inform that we have released the "Approval Required Trigger" trigger in A4J (automation). Now automation rules in Jira Service Management can be triggered when an issue...
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Hi Guys, i want to know. is it possible to integrate cost tracker with JSM ? Ex : in JSM we have Asset Management for user to request a laptop, when the ticket closed. the budget in cost tracker is...
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Hi, i want to add a field contain LINK to show at customer portal. i try to create custom field "Message Custom Field (for view)" request form. but, it wont show the link that i set on custom fiel...
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Hello all, we are using Insight cloud to manage our network equipment & inventory. Currently we have some automation rules in Jira that create JSM incidents when receiving web hook alerts from ou...
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We currently use Jira Service Desk for our tech support department. In some cases the support time is billable to the customer. We use Tempo to track our billable and non-billable t...
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Hello All, We are using JSM Cloud and would like to update the System settings (Default Language & Default User Time Zone). Will there be any impact on our environment if we update these setting...
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Have a automation to say if the ticket is linked and duplicated by is select to resolved the duplicated by a ticket with same fields as the duplicate ticket. Having issues with the additional ...
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Currently, once project lead is assigned, all the open tickets automatically get assigned to him/her. We do have multiple help areas and each help area has its respective assignee. Any way to assign...
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We are standing up a new service desk system, and it would be helpful if we can add general notes, help text, or a check-list to support our agents and the actions they are supposed to take in the sy...
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Hi, we’re re looking to use Jira service management to automation some IT request, when creating a form is it possible to automate certain sections of the form. Lets say the form...
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I enabled the notification, the test approve email arrives, but approval does not receive it any advice? Thank you in advance
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Hi Community, We studie to use Jira Service Management in our Company. I have a question about Atlassian Access. For enduser connection we need to cost Atlassian Access? thanks for your...
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Hello - we work with clients and our clients are Atlassian users with seats in Confluence (so they can only see their projects information) however we also want to add these users to Jira Service Man...
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