Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
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In service desk: Will it be possible to assign sub-task to collaborators?
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Hi, we are looking for a way to automaticly set due date (for example once a day) according to SLA Time to resolution from SD. Is there any way to do this? Also for clonned issues. Regards, Pawel ...
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i have created a notification scheme where mails are sent to multiple users for events like - 'issue created,resolves and commented' the notifications are being sent alright when sent through admin ...
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Hello, This will need a bit more explaining to make a point... We have, for example, two different KPIs (SLAs), one for Blocker incidents and one for the rest. The ticket was acknowledged wi...
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i have made a custom notification scheme for my project and am trying to send notifications to multiple users for events like 'issue created' , 'issue commented' , and 'issue resolved'. i am receivi...
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Is there a way to disable the on boarding help bubbles such as: "The Customer Portal is where your customers raise requests. See for yourself by creating a request now."
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Can I change the default priority of new issues created through the Customer Portal? By default all the new issues are 'Medium' prioritized. Is it possible to change that? Is configurable per Service...
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We use JIRA Service Desk, but don't use the email functionality. I'd like to use JEMH for system integration purposes (Issues created by a customer system) How do I resolve the permission conflicts...
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We dont get any email in our email channel. I have checked the connection to our email server in JIRA several times. And it always says everything looks good. When delete the email adress and set it...
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Is there a wy to send the Service Desk Email Processing Log (JIRA->Addons->JIRA ServiceDesk->Email Settings->View Log->Processing Log) daily to an Mailaccount? Or just to send the fai...
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An user can not create an issue via some specific customer portal views. When an error occurred, I got the message below in catalina.out. "http-bio-8080-exec-21 DEBUG XXXXX 1343x1...
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Dear Support, my clients are not receiving any email notifications after I respond to their issues. I would like to send a notifications to their email address after every support response. I have...
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i have made a custom notification scheme but i am not receiving the notifications as per the same. for eg- on event issue commented: i have set a user to be notified but no such mail is being sent.....
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how can an admin revoke his "agent'' status?
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can an admin be removed as an agent in a project and be treated like a normal user? if so how can it be done?
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Hi All, What I'd like to achieve is a concept that enables the following: Internal users are created as a customer within the only JIRA service desk project Internal users who are a customer...
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Dear Team, We have JIRA Service Desk trial version and we were doing poc and facing issue while configuring the IMAP server, User name and password. We have generic email box and I am having a...
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I want to disable all the nofitications of issues changes, I have deleted all event notifications in "Notification schemes" that start with "issue ...." , but I continue receiving it. How can I disa...
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Hi, I'm using JIRA Service Desk. I have created a JSON Request Custom Field to pull out the user's computer names and IP's (from our AD): URL http://xxx.0.200.78/importip.json Req...
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I would like to download a list of customers who have signed up for Service Desk, but am not able to find a way to view a full list of all customers. . This should, I think, be a fairly simple task...
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We do not want customers who are using one portal to see that we have others. This seems to be what happens when you go here.... https://confluence.atlassian.com/display/SERVICEDESKCLOUD/Con...
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Hi guys, I've set up a support email whereby any email sent to support@domain.com will create a support request which is working fine however I want to automatically create a request whene...
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I am creating an issue from JIRA service desk customer portal. As i am agent, i can create an issue from customer portal. While issue is created, Reporter is getting the mail but Assignee or Agent(Wh...
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Hello, I would like to invite a customer to JIRA Service Desk but I got the following error message: "Could not invite some customers", "User not found ''." I should mention that I've sent an invit...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 24 | |
| 9 | |
| 8 | |
| 7 | |
| 5 | |
| 3 |
| Subject | Author | Posted |
|---|---|---|
| 46m ago | ||
| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |