Jira Service Management

Hello Folks, We are using Jira Service Management (Cloud) version. Our agents log the work in the tickets. Is there a way in Jira to set certain log works are chargeable? Or is there any App...

• cloud
• jira-service-management
• jira-service-management-cloud

In JSM, if someone fills out a form and submits it through the portal, I want the info from that ticket to be sent to an email automatically. You can use smart values to include custom fields in the ...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hi all, I have a question regarding the approval email templates that are automatically sent by JSM. I have a use case where I have built a two-step approval workflow. The default approval email te...

• cloud
• jira-service-management
• jira-service-management-cloud

Does anyone know if it's possible to circumvent the max results of 25 on an API call to Insights? I've struggled with a max result of 25 for so many things in Data Center and I cannot find any infor...

• data-center
• insight
• jira-service-management
• jira-service-management-server
• server

Hi Using Jira Service Management Cloud with the built in IT project template Trying out the built in Change Request, that has a request type off the built in [system] change issue type. That ...

• cloud
• jira-service-management
• jira-service-management-cloud

The number 50 strikes me as somewhat estimated to be sufficient. Is this a technical barrier on Atlassian side or are there "just organisational" thoughts behind it?

• cloud
• jira-service-management
• jira-service-management-cloud

Hello! Need help setting up Jira service management! 1. I need to create two customs tables. First one: "Clients (organizations)" with fields (name, email, phone, address, contact person, note 1, ...

• cloud
• jira-service-management
• jira-service-management-cloud
• notification

Do you know when Dashboards might be available for Android devices?

• cloud
• jira-service-management
• jira-service-management-cloud

Project logo are not updated in Customer Portal Hi, I am trying to update the logo of the project but it is not beeing updated. Maybe I am missing anything.  This is the logo I want to updat...

• cloud
• jira-service-management
• jira-service-management-cloud

Preciso de uma API para integrar o Jira com alguns outros sistemas, e vi várias opçoes, gostaria de saber qual vocêsn indicariam.

• cloud
• jira-service-management
• jira-service-management-cloud

Hello everybody.  I try to get Request Type value in behaviours using getRequestTypeName() function.  But the result is null.  Anybody knows how get this value?   Thanks.&...

• data-center
• jira-service-management
• jira-service-management-server
• scriptrunner
• server

Is there any JIRA REST API which can give information about last login time of all users? If yes, then please provide me the details of the request URL.

• api
• cloud
• date
• feedback
• feedback-forum
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Hi, I am creating a form for newcomers.  I would like the Summary of issue to be changed automatically to the "Newcomer - <NAME>". This <NAME> would be an input from a field in fo...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I would like to setup Customer email notification for Issue Assigned and Priority Change. I use Default Notification Scheme, where is present Issue Updated and Issue Assigned option, but I do no...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, When a user tries to create a story within a project epic, the issue is created correctly but loses the link to the epic ticket. Users have the following global permissions: Browse users and ...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi Team,  Is there a way to Show / Hide fields based on other Field drop down values on Customer Portal?   Thanks,

• cloud
• jira-service-management
• jira-service-management-cloud

顧客の削除についてです。 削除にあたっては以下を参照しました。 ①https://support.atlassian.com/ja/jira-service-management-cloud/docs/remove-a-customer-from-an-organization/ ②https://support.atlassian.com/ja/user-management/docs/...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I cannot find how to delete an organization completely from Jira Service Management. I found these instructions, but I don't seem to have the button Delete organization, even though I'm site,...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hi, I have a zap setup in Zapier with Jira and Google Form so when a user submits a form (its an onboarding form) then I want Zapier to create a ticket in my JSM on behalf of a customer. The repor...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello,  Any advise here would be great.  We have a Jira service management board, and when a ticket is set to Approved there is an action button associated with it.  When the action...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello Community Our JIRA service Management users have asked us if it is possible to add the phone number in the customer profile in addition to the email address when creating customer profiles. D...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hi All, I have set up a very simple automation rule for a project to which I am the project lead of, as a kind "Initial Acknowledgement" to the support tickets raised .  The rule is working ab...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Is it possible to send messages by mail to jira somehow integrate the organization field? Does this field not currently exist or can it be created? Now only the subject and text of the message are us...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hi, I am trying to add customers to my service desk via PowerAutomate. With the out of the box Jira connectors from PowerAutomate, I can only perform basic tasks like creating and updating tickets. ...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi,   I am trying to build an automation to update priority when it is triggered Critical/High from Service Desk portal that will be adding Responders. The automation is working as expected, h...

• cloud
• jira-service-management
• jira-service-management-cloud