Can't change project logo

[Carlos Andreu Llaneras]

Project logo are not updated in Customer Portal

Hi,

I am trying to update the logo of the project but it is not beeing updated.

Maybe I am missing anything. 

This is the logo I want to update in the customer portal: https://xxxxxxxx.atlassian.net/servicedesk/customer/portal/1

I have changed the icon from the project setting (Details section), but It's not working for me. 

Any suggestion would be more than welcome.

Thanks 

[Fabian Lim]

Hi @Carlos Andreu Llaneras

Welcome to the community!

You actually need to update the settings under the portal settings.  

Link: https://support.atlassian.com/jira-service-management-cloud/docs/add-a-name-and-logo-to-your-portal/

[Carlos Andreu Llaneras]

Thanks Fabian,

This article suggests: 

"From your service project, go to Project settings > Portal settings."

... but I don't see "Portal settings" option in my "Project settings":

[Fabian Lim]

Hola @Carlos Andreu Llaneras

Si no lo ves es porque no tenes una licencia de Jira Service Management.  Preguntale a tu sys admin que te lo habilite.  Cuando lo tengas, vas a ver esto:

Saludos,

Fabian

[Carlos Andreu Llaneras]

Gracias Fabián,

El usuario que estoy usando es el administrador y por lo que estoy viendo parece que tiene habilitado "Jira Service Management".

¿Puede que el motivo esté relacionado con que estoy usando un plan Free?

Gracias

[Fabian Lim]

El free debería funcionar. Te recomiendo que abras un ticket con Atlassian porque debería mostrarte las opciones.

Saludos