ScriptRunner Behaviour get request Type

[Mauricio Rodriguez]

Hello everybody. 

I try to get Request Type value in behaviours using getRequestTypeName() function.  But the result is null. 

Anybody knows how get this value?  

Thanks. 

[Andres Aguilar Vera]

@Mauricio Rodriguez 
You have to get the string from rqtype.

That way it work for me in a behaviour

if (rqtype.toString())
{
rqtype = rqtype.toString().replace("(","").replace(")","")
if(rqtype.toString().matches("Whatever"))

{

}

}

[Charlie Misonne]

Hi Mauricio,

Did you take a look at this documentation from the vendor already? https://docs.adaptavist.com/sfj/request-types-with-behaviours-70320725.html

I'm not 100% sure it is related. Could you share some extra context about your goal? Where is the behavior running and can you share some extra code?

[Mauricio Rodriguez]

Hi Charlie. 

I need to hide some fields in Jira Screen depends of request type value. 

I find the following article but is not working. 

https://community.atlassian.com/t5/Jira-Service-Management/Get-the-request-type-in-the-behavior/qaq-p/1235865

However, the documentation you've given me indicates that it's not possible to get the value of the Request Type field using a script.

Following you could see the script I built. (Behaviours)

// Get request type value (Service Management / Service Desk)
def reqType = getRequestTypeName()
 


def issueTypeField = getFieldById(ISSUE_TYPE)
def summaryField = getFieldById(SUMMARY)

switch (reqType) {
   
   case "Value1":
         summaryField.setHelpText('Finalidad del Acceso')
   break
   
   case "value2":
         summaryField.setHelpText('Denominación de la campaña')
   break
   default: 

   break
}

Do you have any suggesitions? 

[David Harkins]

@Mauricio Rodriguez 

Did you manage to get something working for this?

I have a similar requirement, in that i need to restrict the selectable Resolutions depending on the Request Type.

[Florent Baret]

Hi @Mauricio Rodriguez

The function getRequestTypeName() actually works only if has been called from the Initialiser part of the Behaviour. Not in a field script.