Automation adding Responders in JSM that will be auto created alert with correct priority reflected
Hi,
I am trying to build an automation to update priority when it is triggered Critical/High from Service Desk portal that will be adding Responders. The automation is working as expected, however the Opsgenie alert is auto created with previous priority <not current priority> right after Responders added from automation. Please advise how I get update correct priority when Opsgenie alert is auto created.
Please see attached snapshot of Opsgenie alert created after priority update from automation of JSM.
