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Jira Service Management
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Hola, Me he creado un proyecto Jira, usando tipo Kanban y gestionado por la comunidad. He metido flujo, columnas .. y no consigo ver las ´épicas en el tablero. Si me enseña las tareas.. y no ...
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Are all services related to a project? Is there a choice to create many projects, or one project and many services?
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Hi, I am trying to sync our HR's system with Jira and need some help please. What it is, HR's system will be sending an email into our SD for all new employees. This will trigger a ticket on our SD...
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I have a simple ticket type with approval If I create a ticket for this ticket type manually everything works fine and the approver gets an email to approve However I need to create a ticket ...
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Hi, Please guide to change issue type of an issue through automation rules so that associated workflow also get updated.
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Hola, Quiero añadir un campo del tipo: "fecha tope de realización ", en los campos que aparecen en las issues (ya sea tarea, historia de usuario), para poderlo rellenar.. o cualquier otro tip...
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Hi community, I am playing around with CSV imports in Jira Insight, and I stumbled over the following document that describes configuring a parent / child hierarchy when importing: https://support....
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While enabling email channel the issue type is "Service Request". I want to change this issue type from ""Service Request" to "Change Request". Although I make changes by automation but workfl...
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We need to send out a subscription to users of a custom field. I was wondering what everyone uses to do this?
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Hello! We have a requirement to send (CSAT)notifications only to defined jira-group members. Our previous logic based on that if resolution is updated on transition to final statuses before "Update ...
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Ok this seems like a no brainer to but I can't find an answer or a relevant request to vote on. I have a number of people (agents) who work across multiple JSM projects, they'd like to be able to vi...
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I thought that I before had selected the cadence i want my jira cloud software to update. Am I able to set my instance to where I can choose when to inherit new release versions for jira cloud and no...
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Hello All, We are working with Jira DC instance and looking for a solution for below requirement. I want to add a comment and a label to issues when a custom date field pass the given d...
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Hi There, I have created a Dashboard for my project and I am struggling adding one report based on Request type. I want to add a report showing all the issues based on request types and their number...
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Is there a way to configure the order in which statuses appear in a workflow where all statuses can be transitioned any other? Right now, when you click the workflow button the steps are in alphabeti...
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I need to know if the there is way to change the word SEND in the blue button that appears in the portal for the word SUBMIT. There is any way to do it? Thanks in advance.
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Hello, I created an Outlook Exchange distribution list for the purpose of being able to use the address as ‘@' in a ticket comment and have notification e-mails sent to the members included in the D...
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Is it possible to tag someone in slack with an jira automation, is there any smart values os anything that does that? If anyone knows please leave the answer
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Hello, Issue: Customers create support requests via the customer portal and cc those who should be cc'd. The result is that those cc'd don't get notifications and can't see the ticket. &nb...
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Is there any way other than masking to map the Atlassian service desk URL to a custom URL Eg: https://mycompany.atlassian.net/servicedesk/customer/portals to https://servicedesk.mycompany.com
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I have a new user in our environment who keeps getting "Sorry, but we’re having trouble signing you in" followed by the error details below. AADSTS50105: Your administrator has configured the a...
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Our ops team is sending some automated alerts to our Service Desk and a good chunk of the message is being stripped out. What appears in Service Desk: UPS: At least one faulty battery exists. &n...
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Hi What is the recommend way for managing your backlog of items in service desk , similar to moving items up and down in a traditional Jira software project? Thanks Jerry
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I need to order or filter the incidents that have the longest time in a specific column, an example of this is a bug that has 32 days in the same column and another that has 16 days, order them from ...
1,474 views 2 0 Deleted user June 13, 2022 -
We want to edit or update a custom field when issue linked is created. I try this function or scheme but it always delete the previous values into the field. what are we doing wrong please?
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| yesterday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |