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- Jira Service Management
- Questions
Jira Service Management
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We have automations running that will update custom fields based on a value selected in another custom field. Generally when this action is performed the agent is not notified which is an issue but t...
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I have a custom field named Change Risk with values of High, Medium, Low. I want to conditionally change the background-color based on the Change Risk value. In the table, I added the following code:...
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Is there a way to automate sending an email to the assignee once a custom date field (Next Engagement Date) is reached? When the date to engage next = current date that is.
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I am trying to do search for tickets that have not been commented on in the current month. I managed the JQL for that. The challenge is I need to do the search, ignoring any comment from a certain us...
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I am trying to add the approver from a group approval to the request participants field in an automation the executes after transitioning from group approval to in progress using the approved transit...
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Hi, this is complicated to explain but I really can't figure this out myself: We create Jira development tickets out of Jira service desk tickets if our engineering needs to look into things. When...
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Hi, currently our customers can create tickets by email. Now we would like to train our customers to submit a ticket over the customer portal to choose the correct request types. We wan...
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ヘルプセンターの詳細なカスタマイズを実施したいと考えております。 デフォルトのカスタマイズではログインメッセージやお知らせの管理などしかできませんが、 フォントサイズの変更やページのレイアウト自体の変更（メニューや検索バーの位置変更など）を実施できる方法はないでしょうか？ Marketplaceなどで対応できそうなアプリがあるかを検索してみましたが、見当たらないため、対応可能な方法があれば...
1,145 views 4 0 Deleted user September 2, 2022 -
Hello, we would like to find some adon or settings for our Data server Jira. Our aim - automaticaly regularly checking incidens and compare the main words ( category) and try to catch the same or si...
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I'm trying to add 2 people from an outside orginisation to our service desk project, but it won't let me send the invitation email because the emailadres wouldn't be valid. The customers aren't part...
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Hi, Suddenly this monday tickets in our service management stopped working, via mail. Looking in to the Connectivity log, we find the following: Retrying in 1440 minutes - Email pulling has failed...
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In the Jira Service Management Customer Channels the Chat option only supports the option to configure Customer Chat using Slack. Whilst Slack is an awesome platform, we don't use it for our co...
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I watched a video on how can I configure the priority fields, edit, change the color or delete it. I don't know where I can set these changes. (the link that lead me to this link) Tha...
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I know that the summary field is mandatory. How can I use it as a drop-down menu? I can not see the issue with configuring the priorities
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As of week 8/28 and onward, when my tickets are marked as scheduled they disappear from the backlog. Before, we could see all of our previous tickets that had been scheduled for the week (image attac...
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When a new ticket gets created in the project we want it to include the description in the email
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I clicked insight, searched and clicked on instrument, updated due dates (monthly, semi-annual, and annual), and saved. I refreshed the page and returned to dashboard to see upcoming maintenance due ...
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I'm trying to create a way of reserving an office space. I have created a request type and issue with the following required fields: Location Start End The location is a list, the sta...
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I am new and I am an administrator to a Jira service project, but I can not much to setup, I am told that I was assigned Jira Service Management license to my profile, but I can not see in...
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Hello, I am trying to share one specific Jira Project related Issues with external users. I would like them to create issues , receive updates via email ( even-though they are not the reporter...
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Hoping to create an automation rule that comments on tickets that haven't had any comments on them in x amount of days. What I have so far: "Request Type" = "Report Customer System Issue ...
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Hi all! I am curious what the best practice is for Insight permissions are. I am a Jira admin, and as part of our implementation for asset management with Insight, I have been importing assets. The ...
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Hello, I have an automation rule created in Jira that sends comments to reporters (one sending the most recent one, and another that sends all the comments on the issue). However, I recently noticed...
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Hi Team, We have valid license insight server plugin and we wanted to migrate now to cloud. Nothing is clearly mentioned what path to follow and how to migrate. biggest confusion is who wi...
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i want to create a ticket if premethues alerts created. is there any proper documents ?
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