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Jira Service Management
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I have a conundrum, but I do believe it's something that is possible - simply I dont know how to configure it properly (yet). First up, Is there a way to sync with my Azure AD, so that any user adde...
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I'm unable to get a email notification sent to a chosen address when a ticket/issue is created on our OOH Help IT Service Desk. I have created a notification scheme and added it to the OOH Project. ...
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Need to create a weekly automation report in which all the tickets where SLA is breached (In the past week) and also remains breached, I need to club SLAs I am able to extract the data for a single S...
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Team any body pls share the steps - automation rule for "when customer commented in the ticket" and to set "i am at OOO. Please contact xxxx" to notify pls share the rule Tha...
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Team I need to set up automation rule for Reminder mail to approver get notified and approve possible pls share steps. Thanks
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Hi all, I am thinking a bit above my knowledge level at the moment so am firing off a distress flare. In Insight I have a Role, one of the attributes for that role is 'Required groups' (which can s...
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We are trying to build a Atlassian connect app and in that we have subscribed to the comment_created event of the webhooks. The issue is the body of the comment that is sent to us with the...
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I need to set automation comment in the ticket. Please share the Rules to set up. Thanks When User comment in the ticket - send mail to user stating that "i am OOO Please contact XXXX" &nbs...
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Hi all One of the attributes stored against 'People' in Insight is "Cloud Software". Basically it is just a multi value field that all licensed cloud software is assigned to a user. This isn'...
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Hello Atlassian community, We need to track about 1000+ laptops + VMs for inventory purposes and be able to keep track of machines that will be e-wasted/taken offline as well. We looked at Insight a...
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I want to set an id for the fixVersion by a script. It is able to set by REST API using Python' s requests method as following, #------ url = "https://xxxxxxx.atlassian.net/rest/api/3/issue/TTES3-...
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Hi, I'm in charge of helping modernize and update the help desk for a software company. My background comes from using ConnectWise products. One feature we used was if a ti...
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We are a small company and have the free version of Atlassian Service Manager. We would like our end-users to be able to submit their issues through the portal. Is it as simple as providing a U...
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Hello All!!! we need to check which approvals are still in pending approval status, in order to email them via automation. But which field I can see if it is pending a response or not within the app...
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I want to schedule a weekly report for of issues that are present in pause for more than X days? I am not able to get a JQL to get the total amount of time spent in status
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Our company consist of over 100+ employees and I wanted to see if the mobile app can be used for all those employees to put a ticket request. Currently, our AD is synced to Jira but if you are not an...
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Dears, I Have Strang issue and i don't know why!!! I configure work flow with line manager approval and it taks it's value from the requester during issue creation but it is not come in mana...
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Hello community! We have a connection to Power BI currently in place, but each in a while the credentials of the users that have the license active and maintain the synchronization in Power BI stops ...
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Hello. My desktop was just upgraded to Office 365 and since my Jira Cloud outlook plug in is not working. Other team members also went through upgrade are not experiencing the...
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We have observed that few customers who are using JSM portal to raise the requests they are unable to see the requests raised by them. When customer click on Request button it is not loading the requ...
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Is there any a button for an admin to send an email notification to all users or specific user to reset their passwords if needed?
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Is it possible to have a mass upload or mass insert the email address of thousands of users into CUSTOMER? So it won't be a hassle for an admin to add the employee's email address one by one? Is ther...
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Team members(Team leads, Managers, Executive) should receive mails about the tickets based on the time I tried by using Automations But it is not working as expected I tried with filter...
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Hello, Can someone please help me with the below issue I face in Jira cloud. I can see the filed Request participants in the Issue view list but when I go to the Request form the field Reque...
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I have created the following Automation (Rule) in my Project: In the Then: portion I also set the Parent Issue equal to the Trigger Issue. Just to clarify" L10 Meeting is my parent issue (#1 i...
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