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Jira Service Management
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Hi All, I'm looking to perform a migration from an Access DB that is current being used to log tickets into a Jira Service Management datacentre deployment. One of the considerations would be wheth...
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Hello, Is there any add-on or another solution for syncing 2 issues between 2 software? (jira service desk & jira software)
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I am trying to set up a custom customer acknowledgement in order to switch off the standard ack's and only send them to targeted users, excluding other users. If I add a new email to the aut...
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We are having problems preventing customers from responding to email notifications. Is there any way to set up an automated response from the Atlassian email account to inform customers that the emai...
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Hi, Perhaps someone can spot my error or guide me on using automation to update an insight object date field. My automation fires, and gets a 200 response, but the attribute value does not change. ...
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If the label field is empty and the ticket is manually changed to Done status then, it should remind the user to update the label.
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I have a very small team of myself and one other help desk agent. We both answer tickets on an "as available" basis, and there are times when we're both sitting down working at the same time. Is th...
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For instance, If a component should be auto-assigned to one of the project team, so is that option in JSM projects or only in Jira Software Projects
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Cannot create issue due to invalid license: [Sorry, you can't create any issues right now, as you need to have access to a Jira application to be able to create issues. To gain application access you...
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What is the recommended practice for tracking a time value in Jira Insights? There is a DateTime field but no Time field. The DateTime field requires a Date. I want to track a time ...
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お世話になっております。 jiraで＠マークを付けてユーザーをメンションしようとしたところ、 ユーザーが表示されずメンションができない状態です。 恐れ入りますが対処法をご共有いただけますでしょうか。
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Hello. We want to implement a new functionality in incident tickets, the idea is that when the ticket is in a specific state, it triggers a transaction in another system, basically it is to update i...
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Hello We are evaluating the change from Service Manager platform (Microfocus) to Jira, but the user needs the historical records to be migrated to the new platform, so the question is if it is possi...
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Hello dears. Could you help me with 2 questions please. In the problems module I have a field with the root cause description, I need to link subtasks which inherit the information from the "root c...
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The idea is that by means of a ticket that is generated daily manually for the registration of news by department, another registration ticket cannot be created until the current one is closed. For ...
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Hello, community friends! How are you? I start by thanking the full support and patience that the members have had with me in this moment when I'm learning about JSM. Right now I'm adjusting a paym...
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Hi guys, it's me again. I'm looking to add an assignment group field for my incidents that shows all assignment groups in the organization. From that field that in another the coordinator of that a...
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Hello dear community. I would like to know if there is any way to add a confirmation window before moving from one phase to another, for example from open to closed saying: "Once the ticket is close...
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My company has a servicedesk using the new 'Forms' functionality in Jira. In one of my forms, I have several conditional sections. First is a radio button question "Your request" with options "I nee...
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Hello dear community. Jira has an SLA, but I would like to know if it has an Operating agreement and Service-level objective (SLO). And tied to that I would like to know if I can define dynamic SLA...
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I have a Project which contains multiple user groups and lots of Issue Types. In the Permissions Scheme, all user groups have the ability to "Edit Issues" and this works fine for all Issue Types apar...
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We changed the Issue types and workflows on our service project and now it is showing this message when our clients go to the support portal: There’s nothing in this service project yet. Help!? Ni...
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Hello, the work team wants to know how we can notify Jira Service Management when they create an incident and notify the person when it is closed, thank you very much, I hope you can help us
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For example Monthly high dusting: Instead of creating one every month I want it to auto create every month same say of the week. Also, others I would like to do would be daily, weekly, monthly...
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The Your Work tab not showing waiting on support status once a response is provided to the client and they respond back. In other words, it only appears when it is a new ticket. Responses back to cl...
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
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| June 18, 2025 4:57 PM PDT |