Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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As a Service Management user, when creating a new ticket/issue I want that the create new issue screen have the Reporter field blank, in order to force a selection of a user, which some times can be ...
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Hi All! I'm using Automation for Jira to create an automation that trigger when an SLA is breached. Anomaly: I've created a new SLA but It isn't in the possible choices in the condition, please see...
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I need to know how to do it. I{m creating a new service management project an I need to know how to link Changes and Problems to an existing Incident. Thanks.
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We have many components and I want to filter the backlog by certain ones. Is quick filters the only way to do this? Just worried that the amount of quick filters will soon be very large.
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Referring to Import data from a CSV file | Atlassian Support Example: I want my subtasks to be line 5,6,7,8 of 4. How do I format this correctly ?
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Greetings, I am trying to connect my instance to Power BI to get a raw connection of all the data in order to create my own visualizations. I don't want to pay for hundreds of users that wil...
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Hello Everyone, How can I store all the ATTACHMENT documents of one TICKET into SHAREPOINT in a specific folder based on the following 2 event triggers? 1] When a ticket has been create...
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Hi! I was creating all the required DNS records for our custom email domain, but somehow one of those records won't get validated.
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Good Morning! We are using the approval scheme in jira service management and the client wants to include in the standard jira notification that the approver receives in his email, the values of spe...
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Hi Community, I have a custom script post-function which creates sub-tasks based on the objects selected in an insight custom field 'Data Sources'; it also sets the Summary of each sub-task as the '...
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Hi Team - Do the discovery agent available for Mac and Linux machines? regards, Krishnamoorthy S.
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Hi, I was looking out for some expertise or details related to ServiceNow to JSM migration for the below: All tickets as INC, PRB, RITM, CHG Attachments and comments to be migr...
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I have a project where I'm trying to define priority to the a ticket based on Urgency and Impact defined by the user while the ticket is created. Following this How do I create an impac...
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Received error when trying to import issues from CSV file, referred to Import data from a CSV file | Atlassian Support . I've tried various things to solve this "bracket" pro...
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Hi, I would like to know if there is a condition to add in a transition that identifies that ONLY when going from X to Y, Y can ONLY pass it to X. X and Y are statuses on a wor...
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Hello, I have developped a node js application for jira connect app. I have succeded to display the app on Jira JSM Portal Help Center. But the problem is it was displayed over all...
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Is it possible to create an incident in JSM through API with a linked alert from OpsGenie.
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Hello, I just modified my workflow to add an approval step with an approval group. But once I'm in, I can't add people to it. Can you help me? Thanks
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Hi! Im newbie in ScriptRunner so I need some help. I have to set moving numeric value from customfield1 to customfield2 on workflow transition. This value must be editable. Below I pass my code. This...
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I want to use the "transition linked issues" function and seems like I need the JMWE addon. Where can I download it？ Thanks.
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...ssignee=="")) { return false,"please assign to some valid assignee other than JiraAdmin"; } else{ return true; } This is script i tried could please help how to set assignee and how to update directly w...
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Hi Team - I have found the Insight Automation as below https://confluence.atlassian.com/insightapps/insight-automation-1085188388.html But unfortunately, I couldn't see it in the Cloud Area. Is it ...
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Hi Would really appreciate some help. I need to create a Service Desk Customer (as opposed to a 'user') via a Groovy script, but simply can't figure out how to use the builder correctly or find...
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How can I allow a user to submit a request without inputting their email? I do NOT want them to be able to identify themselves.
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Is there a time tracking add-on that always shows on your screen somewhere so that it's not forgotten about?
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Atlassian Community Events
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| July 29, 2025 5:22 PM PDT | ||
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| June 18, 2025 4:57 PM PDT |