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Community resources
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Jira Service Management
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Hi How to fix CVE-2021-43959 before update? Best regards
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I have a CSV file and I need to update all objects of a specific type. I've set up my impot configuration with both Predefined Configuration and Predefined Structure for my already existing object ty...
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I am trying to create an automation rule to create automatic tasks monthly. Also, I have an Insight object type named "Assigned Group", and the teams are defined in this object type. I chose Assigned...
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Hi all, I have a question regarding Request Types and Forms: Is it possible to always link the same Confluence Page to a Request Type or a Form? I want to have that linked in the Incident which will...
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help me
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Hi Team, Currently when a ticket is closed or responded to, it does not show the reporter what their original request was in the email they received. Is there a way for me to display their original...
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Hi, Suggestions on to figure out is there a way for admin to send notification to all the users in SSO in jira. Thanks Baskar
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I want to add the "watcher" on the page to show the names, but I‘m not able to find the field to add in the page. How can I add it, or which field should I add? Thanks.
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Hi Team， I‘ve created a field like this But it only display on support staff side How could I use it for customer side
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I'm using asJsonStringArray for some automations ( {{issue.Organizations.name.asJsonStringArray}} and {{issue.labels.asJsonStringArray}} ), and it works great for listing things out. ...
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Hi there, I know there is no way to sync directly from Azure AD to Insight but is there a way, an app or something that allows you to store extra attributes against users in Jira. i.e. their s...
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Hello, Every time I create a project the same two people are added as project admins automatically. Where do I set this? I want a different group to be set as the default project admins...
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Hello, I am trying to use scriptrunner to create a Parent Issue Type from a Subtask issue workflow, and link the issues. Is this a possibility, or can only Parent Issue Workflows create other Parent...
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Hello, May I know how to import bulk users linking to their jira-users account?
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I have an automation on service desk which should fire off a webhook to pagerduty. Following this guide I have setup the webhook. Using Postman the shape of my request is: POST URL:...
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I have always used the Service Now model of Incident and Problem ticket. How do we do the Problem Piece in JSM/ OpsGenie?
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Does the Jira Service Management license come with a Jira Core license? or we will be charged for both licenses (Jira Service Management + Jire core) This question for Cloud versi...
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In the form of the request type in the portal I have a field that is user picker (single user) type custom field but the customer cannot see the values of this field. I've seen the field and I canno...
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In my project, customers are not receiving an email notification when the issue is raised via the Portal. When the issue is created via email request, the notifications run just fine.
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When we click on our help center page it works absolutely fine, but when we try to change our issue then the page gets on reloading, and there we got time bound issue.
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Hi, I have a very complex workflow with a lot of steps of transitions. The ideia is the customer only sees the status "in attendance" all over the resolution until the service desk really needs some...
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Hi All, I've a groovyscript where i want to find an objectID of a field from inside. It succeeds partially. i use: def app_newcustomField = ComponentAccessor.getCustomFieldManager().getCusto...
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...rowser and is usable. <Html> <Head> <script async id="jira-service-desk-widget" data-jsd-embedded="true" data-k...
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Our customers are submitting requests directly to JSD and our agents respond via the Reply to Customer comment area. As correspondence goes back and forth within that issue, only the latest comment i...
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We have multiple service projects. We do not want our external partners to be able to submit or see the options to create tickets for our internal projects. Would like to do one of the following: 1....
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