Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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Hi All How can I pull a report on "Time Work (logged)" on all tickets? This is when I logged time on a ticket.
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Hi There! In our project we have two organizations with customers. Let's say organization A and organization B. When a customer from organization A uses the email request to open a ticket, Jira will...
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WHen reporting an issue through this widget, if the email inserted is different than mine (or any person in the team) the issue is not uploaded to the issues dashboard. I think I have config...
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Dears, Can you please support me with the correct procedure for Jira service management project backup ? and what will be backed up ( Issues- workflows ....etc )?
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Hi, I have changed some names and flows of the Workflow for my project. And for some reason the description of "Waiting for Customer" transition still has the old description: "Respond to ...
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Hi, than'u very much for this truble... I've recently started to use the free version of Jira Service Management. i've added 2 fake customer for testing the pruduct but i can't manage the informat...
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Hi, we'd like to build the following automation: when a new issue is opened by a Customer in Service Management, create a new task in a JIRA software project, then link the task to the issue. The ...
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Hi! So I'm in a bit of a pickle, I've tried every type of automation I can think of. Does anyone know if it's possible, or have any other suggestions/methods on how to get a custom field to update i...
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...orbidden body: {"errors":{},"errorMessages":["Property proforma.forms.i1 is restricted"],"httpStatusCode":{"present":true}} Any suggestions on what the issue might be?
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in the Edit Issue Security Levels section, when choosing who can see the issue I want to make sure the customer and participants can see the issue once opened, but it's not clear to me what selection...
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Hi, I wanted to create a form in Jira Service Management where users can submit a Project Due Date. When inside a form and I go to Add field--> Date , I do see the option to add Earliest Da...
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Every project that i create appears 5 "ghost" customers with no option to remove and they do not show up in the "User Management". How can i remove them? Best Regards
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Hello, I recently connected my Service Desk project to our Slack by connecting our Slack workspace and configuring the Jira Service Management - Incidents app in Slack. When trying to create a Slack...
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I have 2 knowledge bases linked to my service desk for 2 distinct products and wanted to filter the article suggestions based on the request form. In each knowledge base every article has a label spe...
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Is it possible to Automate an Update of an insight Objects Attributes? Specifically I want to add multiple users to a single attribute in Insight. The Insight Attribute is setup for multiple ...
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My org works with an outside agency for software development. They have a JIRA project for all items we request. I'd like to set up an internal service mgmt project to gather and track all s...
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Hello guys! I have a question, can anyone help me? In the Slack integration, is it possible for jira to comment within a previously sent message? Or does the integration only allow you to always se...
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Hi! I got an email that I have to configure DMARC. I did already month ago. I am confused that I got an email to enable DMARC. I am concerned email usage will not work anymore soon. I hope someone ...
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I have an object type roughly defined as such: Key Name Reference ID (this is a required unique #) Parent (which is an object attribute pointing back to same object type) I'd lik...
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I need to update the status of a linked issue that is in a different project. Is there a way to do it without using the global rule?
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Insight docs say that Insights REST API supports the same authentication methods as Jira REST API. I was trying to make it authenticate via OAuth and could not make it work I am using Cloud Jira (ht...
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Is it possible to create automation with scheduled trigger and a condition set with IQL? For some reason when I set up automation with scheduled trigger and add a condition, it only allows me to use...
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Has anyone run into this, and is there a solution? We're using JiraPS. I've already connected to the server using an API key, and successfully accessed issues and attachments. But when I try ...
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Currently I have a series of tickets that require input from 3rd parties. Is there a way to send a Form to the approver once that stage in the workflow is reached? I have the ticket(s) creat...
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Hey Community, I have a new hire starting today, but when I try to assign him an issue I get this error: User 'ug:91b4c64d-42db-4308-9463-6749f9179d2a' cannot be assigned issues. He is in th...
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
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| June 18, 2025 4:57 PM PDT |