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Community resources
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Jira Service Management
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We have a dashboard with many gadgets, including SLA success rate. User is able to view all other gadgets, except the SLA success rate. User is in administrators role for the service desk project. A...
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Hi So within our flow sometimes agents will need to "move" one issue within the same project, changing only the type of the issue (e.g. question > bug). Now, I wanted to build an automation tha...
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Hello everyone, I using jira service management cloud and i want to do in order to in approval window will be more information about ticket. I was be able add several fields such as - screen shot i...
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Hello, I am a new cloud user taking over a setup that my boss previously created but didn't deploy. Here is my question: If a customer replies to a ticket notification email with a com...
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Several of our teams use various statuses for "Done". They have statues for "in Staging" and "Merged" in order to allow those Jira cards to undergo final testing before they push it to Production.&nb...
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I have more than 2,000 organizations I'd like to import into my service management. Anyone have good leads on how to do this without being a programmer and using Rest API? If I can import usin...
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Hi all, i have a question in regards to insight custom fields. Here is my problem. I have a schema with two object types: Category and Subcategory. In Category object type i hold Subcategory objects ...
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Hi guys I´m setting up a 3rd party solution for managing SLA´s. When I first started using Jira, I defined SLA using the built-in SLA. Now I want to delete the built-in SLA and just use t...
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We have a custom field identifying a user that a issue is focused on (not the requester) and would like to make that service request visible to the person in that custom field. Is there somewhere we...
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I created a simple automation that clones any issue with the label "Clone". Unfortunately, it clones the last cloned issue, not the current issue. Even worse, it is supposed to be triggered off...
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After updating Jira Software Server to 8.20.7, an error occurred when trying to update Jira Service Management. After removal, subsequent attempts to reinstall the Jira Service Management end with an...
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I created a simple automation that clones any issue with the label "Clone". Unfortunately, it only clones one previously cloned issue, not the issue I am moving to Done. In fact, it looks like ...
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I have multiple issue types in project. Each issue type has it own set of services that pertain to it. Services is a single select dropdown field. How can I limit the field options to only show the o...
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We have an integration from our public website which creates a ticket successfully by adding the customer into the JIRA if they don't exist then creating a request via the API. However, when our help...
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Hi! I am hoping someone can help me. I am intersted in setting up Slack notifications for customers/employees who use the Jira Service Desk to submit tickets. Currently, when our employees submit a t...
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Hi, I created a new user on our Office 365 platform and tried adding them to Jira. They are are not receiving the invitation after several resends. I have read there could ...
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Hi Community, None of the automation triggers are getting triggered. the Audit log is not updating as well. Any insights? Even a simple on creation of a task update a field in the same task is not...
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Hello, I have implemented a JSM project (JSM 4.13.17) in which I migrated tickets from Redmine. The exported attachments are not visible for the customers because were not added from a comment ("ex...
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From the DOS command prompt of windows10, I am using the curl command to create issue data in JIRA. If double-byte characters are included in the assignment creation data (--data part of json), a jso...
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Welcome! You can submit... Project settings under service desk project > Portal settings > Service desk information (name and introduction text) is an show-only field, I can't edit it.&...
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We received information that today our jira is not working. Customer send us a ticket on our mail, but the ticket wasn't open in jira.
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Hi community, I'm implementing the rule where I create Dev ticket by Service ticket on the specific transition. But I don't have to create Dev ticket if there is at least one link t...
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Greetings! I was looking through the automation rules, and it made sense to have "unclaimed" (unassigned) tickets be assigned to the Agent or Collaborator who posts a comment. Triggering on comment...
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Hello, I would like to have a dashboard or sprint for my team that can show all the customers we work with and their individual project requests/tickets that my team work on. I would like to see p...
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We are using the Tempo Timesheets plugin and when we log time in Tempo, we want to automatically copy the "Description" as an "Internal comment" in Jira. That way we can follow up everything what hap...
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