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Community resources
Jira Service Management
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I have a web form and a Jira Service Desk portal form. Initially, whenever someone filled out the web form, a person had to manually complete the Service Desk form. Later, a script was created to aut...
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Can I configure Time Stamp field in a team-managed JSM project to have only Business hours available
Hi! is it possible to have only business hours available in the time stamp field in a JSM team-managed project? Thanks!
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After installing zoom from marketplace While getting started below error comes This app has been disabled by Zoom temporarily. Please try to install this app again later. (4,704) W...
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How to add Team into Responders field of incident via automation in Jira Service Management Cloud. I used this article - https://community.atlassian.com/t5/Jira-Service-Management/Possible-to-...
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Hi, We have issue linking turned on in the project and I have Admin permissions, field is linked to the correct screens , but still Link Issue button is not visible , no option is shown when click...
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I’m encountering an issue when attempting to set up voice call notifications for Tunisian phone numbers (+216) under the Standard Plan. When adding a Tunisian number, I receive t...
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- cloud
- opsgenie
- opsgenie-cloud
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Hello Would it be possible, with Jira, to disable client access at the end of their contract so that they can only view tickets already created, without being able to comment on them, edit them, or ...
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Hello, got question about importing information, possible somehow synch license information from Microsoft Intune without importing excel.csv file to Jira cloud Asset? Because from now, i just ...
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We use MS Teams for incident swarming. I have setup the Atlassian ChatOps so we can create an MS Teams meeting or chat channel linked with our ticket. What I find is that everyone operates in the Te...
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Hello, I have received lately two emails about the migration. One stating that Opsgenie sells will be stopped in 2025 but the platform will continue until 2027 and one stating that in...
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Hi, We need to cancel on JSM but there is error to cancel it repeatedly please let us cancel JSM immediately
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We have our JSM projects set to "Restricted" so only customers of our projects can access our support channels and knowledge base. For some reason, we can't have a restricted project and also use the...
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As a ticket is created via a form, I copy some fields to another form and add this form with an automation to the ticket. This works fine, the question is how to submit the second form. With a web re...
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I have configured our service desk to retrieve emails sent to our Google email system addressed to our help desk service account. And it does that. But, for every email it retrieves...
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Hi everyone, Is it possible to give an add-on app to only specific users? For example, we have 50 users in Jira, but only 10 of them need Zephyr. Can I manage who will get it or the add-on i...
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I have a board with support tickets that have different SLAs for each stage, in this case my main problem is the "first response" sla. I have different configurations for medium and low impact...
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Noticed a chuckle only this community can fully appreciate. Sometimes my company struggles with properly handling issues when people leave.
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JSM Cloud Anyone know why the Email field shows "None" under "Customer details" in the side panel of the ticket for all our employees? The reporter (employee's name & work email) is in our cust...
242 views 1 0 Deleted user March 27, 2025 -
I'm hoping to modify our Assist - Jira Service Project and Slack integration. We'd like the Slack messages to populate Summary and Description differently. Currently, the default install puts the S...
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My organization is using the JSM "Report a maintenance issue" form for our customers (aka staff) to report/request maintenance. For a better UEX, the form has been built using conditional fields to e...
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Hi! Users don't always give the issues the most relevant names in case we need to search for them down the road. As an admin, how do I rename the issue title? I've checked every ellipsis...
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Trying to use this {{issue.description.substringBetween("Serial number:"," Issue")}} to parse this An issue was closed for the Google Meet hardware 1.11 Uxbridge (abc, 1). Issue: Missing monitor ...
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Hello, In Jira Service Mangement, is it possible to prevent the agents of a tenant from creating a new project? In other words, only administrators can create projects. Thank you in advance for you...
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Hi, I have a power automate flow that automatically takes in microsoft form responses and creates a jira ticket based off of the response. Is there a way to have the "urgency" and "impact" fields in ...
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Hey, We have recently upgraded our JSM data centre to version 10, and it appears that our field pickers are not working from within our portal requests. The data is linking ok (we're pulling from a...
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Atlassian Community Events
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| 26 | |
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| Subject | Author | Posted |
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| 54m ago | ||
| yesterday | ||
| Wednesday | ||
| September 16, 2025 4:43 AM PDT | ||
| September 15, 2025 11:39 PM PDT |