Timesheet export not working

[laszlo_szendy]

Dear Support,

Please help us, because after uninstalling then reinstallng Timesheet Export-ot it doesn't work at all.

[Anton from JetHeads_io]

Hi @laszlo_szendy 👋

Since the issue is happening inside Timesheet Export for Jira, the best first step is to reach out directly to that vendor’s support team so they can investigate the error.

If you need a workaround urgently, you could also try JetTime. It provides:

• One-click exports to CSV/Excel that work reliably even with large datasets.

• Start/stop timers and simple logging, so your team’s work logs stay accurate.

• Custom metrics and cost centers for financial tracking.

• Detailed work log reports filterable by project, user, or sprint.

• A privacy-first setup — JetTime is built fully on Atlassian Forge and Runs on Atlassian, so all your data stays inside Jira Cloud.

This way you don’t have to wait until the other vendor resolves the export issue.

👉 JetTime on the Atlassian Marketplace
— Anton, JetTime founder

[Rahul_RVS]

Hi @laszlo_szendy 

Welcome to the community !!

If you are open to try out alternate apps for detailed time tracking reports, I can suggest the one we have developed 

Worklogs Time Tracking in Jira & Timesheets

With this add-on, you can easily add the worklog authors and time tracking reports as a dashboard gadget. Main features of the app -

• Create time reports in real time by grouping & categorizing data with aggregation
• Prepare your reports based on Project/Sprint/Issue Type/Assignees and various other filters
• Group your data to build more meaningful reports
• CSV Export
• Dashboard gadget
• Enter Time Spent for multiple issues from Time sheet screen. With Calendar view and Board view

Disclaimer : I am part of the dev team

[Nikola Perisic]

Welcome @laszlo_szendy 

What is the name of the app that you are using? What errors (if any) do you receive when you want to export a time sheet? The vendor of this application probably has the support page where you can ask for the support.

[laszlo_szendy]

Hi,

The app name is "Timesheet Export for Jira".

See the error below in that image. After clicking on Prepare Export button you can see "Hang on a sec" but nothing happens then.