Community resources
Community resources
Community resources
Jira Service Management
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Hi everybody. We made a fluxogram of our offboarding project that involve some areas of our company. I need to create a project in order to have all areas working on it. EX: Pre-offboarding in...
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Hi, we had a previous administrator that is no longer in an administrator position but is now a service desk user. I don't want them on our user count but when I suspend their user it shows them as i...
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I'm trying to export requests to excel to provide for offline use. When I run my filter and export I'm able to see everything that I included in the filter, but I'm unable to see them in the exported...
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Hello, Is it possible to only allow certain users submit service desk request for a specific request type? Thank you.
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Hello everyone! I have a Groovy script, which if run from the console, it works fine, but if you put the same script as a file on the server and run the script from the file, the result is differe...
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Hi, I want to add a short description under the 'Summary' field. I have already added a description under the 'Summary' field on the customer portal form. How would I add it to the internal form? Wh...
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Hi When I changed workflow all resolved issues disappears, how can i fix it back?
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Hello Community, We have a requirement to implement a 3-strike rule for our Incident Management process and below is the requirement, planning to use Jira automation for this implementation and wo...
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Hello, I have several queues and I want to mark the title in different colours. How does this work?
- Question
- jira-service-management
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Olá pessoal. Explicando melhor, gostaria de saber se é possivel , por exemplo: Chamado aberto no projeto departamente pessoal, após a resolução do mesmo automaticamente ser encaminh...
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Hi Everyone, I'm having difficulties starting this automation, looks like I was only able to create sub-tasks with a defined number but I need the following: In Project 1: When a ...
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Hello Community! We want to implement a new JSM instance but all in spanish, we already activate the trial and change the language in the general settings, but all the custom fields and default sche...
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How can I edit the filed that appear in Customer Portal for example create date ?
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Hey, I'm trying to do some automation with labels. I have a field "Go-Live" with type Label in my issues. In the field "Go-Live" I have the following labels: "USA_22-17", "Japan_22-18", "Korea_22-1...
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I have some automation in place which creates a number of related issues. That piece works fine. Where I am struggling is setting the approvers using 2 sources. copying from the field called...
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Hello, I am the administrator of my team's project on Jira. I have created, and associated with the corresponding screens, custom fields. However when I try to add these custom fields in the issue ...
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I really want to turn off this suggestions for field " Reporter" Do Jira has this feature ? Many thanks.
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hello, can anyone help me find a way to add a group to an organization? It seems to be useful and necessary and I did not find any related article. I rather find a way without Installing Add-...
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Hi, I am trying to understand how to achieve the below, there are 3 parties in this ticketing. End customer, Our company, and Field engineer (from another company) 1) End customer create...
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Hi, I was wondering if anyone has been successful at integrating vROPS with Opesgenie using the built-in webhook method supplied by vROPS. I'm able to create tickets using curl from the vROPS...
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Is there a user interface where I can prepare and test complete IQL statements for my Automations in the Atlassian Cloud? Using Advanced Search to create JQL statements is extremely helpful. As som...
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Hi Team, We have 1,500 projects and projects are coded with a number (ex; PR123456). Per week at least 2 or 3 projects starting. There are 5 users who are responsible for projects and projects are a...
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- jira
- jira-service-desk
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Hi experts, I configured the Email Domain to send email via my private Domain as instructed by Jira Service Desk, but unable to pass the DNS Record Check. I also searched several related posts in t...
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Hi, I am a cloud user and I want to show Dynamic values in a field based on customer's mail id. Suppose A customer is raising a request and if customer's mail id ends with "@support" then they sh...
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