Community resources
Community resources
Community resources
Jira Service Management
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I want the customers to be able to delete their own attachements in jira . I used the API Delete Attachement and I added the permission for them to do. But they can´t delete theirs. is it poss...
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Hello everyone! One question, is there any agile way to know how many times the same automation rule has been executed on the same issue? Thank you very much!
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I have service Customer Request Type/form on customer portal and from there user is can choose value in Insight custom field Container Tech Stack. after this, I have automation (sent ...
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We have a custom field that's added and changed by an app "Customer Satisfaction Survey for Jira". Here is an example of the field and how it looks like in Jira: The field value is updated, but...
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Hi , Situation: In project X task is created with label X , create automatically task in project Y with same label and assign to specific person. it's imposible ? maybe a few steps , first we need...
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Hi Team, I need assistance for get specific customer create all request. I created issue in Jira account using ServiceDesk API. I want to get all my request with all details. I already belongs to o...
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I have an automation set that will create a new maintenance ticket whenever a change request that meets criteria is approved. The issue I am running into: The team who controls the Change Request pr...
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Hello, I'm trying to use Asset Discovery in my Insight app and have questions about setup, functionality, import, and what will probably be a host of other questions as I go through this. Jira...
- Question
- assets-discovery
- jira-service-management
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Hi, those of you who use Asset MGMT inside Jira. I would like to know if you have any trick to change the default Scheme that Insight Discovery is proposing. Data that is collected is perfect but it ...
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We are one month in to using JSM and so I started using the built in reports and I cant get the time to resolution or time to first response reports to make any sense. I tried matching the report wi...
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Hello, I am trying to understand how to import new fields and have been messing with patterns test files and such but i am definately missing a piece of how to get the data i need after i run the sca...
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...hat you have Delay execution of subsequent rule actions until we've received a response for this web request set to True/Checked for both Web Request Actions Additional Articles relating to t...
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My team is interested in monitoring our incoming OpsGenie alerts for any surges in a short period of time. Typically when we have an outage or issues with our services, we receive a large number of s...
- Question
- alert
- cloud
- jira
- notification
- opsgenie
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Alerts come to our team and run thru an escalation path that includes leadership. If an alert is ACK'd but not CLOSED in an hour I'd like to re-page the on-call person who ACK'd it. Currently,...
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We tried the OpsGenie addon app, and do not need it for right now and need to uninstall it to turn off all alerting. Thanks
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, How can i add properties to my customer - e.g. - phone no., role
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Buenos dias Necesito que los usuario naturales de accesos puedan ver el listado de aprobadores pero , al momento de buscar, no me despliega el listado. Con permisos dentro del proye...
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Hi together, since some days ago we noticed that for any activity or change in the ticket a separate email will be sent to the customer. That is an email flood now if we add/change or f...
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Hola, tengo un proyecto con varios tipos de incidencias ej: una incidencia para ayuda, otra para altas y bajas de usuarios, y lo que necesito es que para ayuda este libre para que todos los usuarios ...
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Hello, I have a question regarding the jira service management. We got a change request, but actually this change is a full project. I would like to create a jira project, but within the servi...
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Hello Community, after the creation of some request types in a service management project, we wanted to let them be created on a schedule. Therefore we went and created an automation with the...
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We have a JSM-base with many tickets. I need to create a dashboard with 10-15 minutes update. As I have understood the Bob Swift Tableau/Jira connector I am able to make a complete update of the ext...
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We are using Assets for all of our employees/equipment and for the most part all of the objects seem to work well together but when it comes to listing the software licenses specifically, it looks re...
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I created New Relic integration and assigned it to the specific team. Then I created global alert policy and specified alert time to receive alerts during working hours. But with the c...
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I created some custom field (Rich text - multiline, a combobox, etc) I can edit jira fields in an issue created by a customer without a problem, but i cant edit the custom fields i created. ...
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| 23 | |
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| Subject | Author | Posted |
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| 25m ago | ||
| yesterday | ||
| October 27, 2025 8:46 PM PDT | ||
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| July 29, 2025 5:22 PM PDT |