Community resources
Community resources
Community resources
Jira Service Management
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Quando finalizado e atribuido os tempo de SLA (time resolution e time first response), eu consigo editar eles? Ex: Um SLA passou do tempo, e gostaria de editar ele pra que fique no tempo certo, teri...
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The company I work for acquired another company. Each company has cloud instances of Jira & Confluence. We are looking to merge these into a single instance (using the acquiring companies instanc...
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Hi Team, We are using Jira Service Desk DC version. We need an automation that can add a comment to the issue if the issue Status is not changed after 7 days. Regards, Shiva
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Hi All! We are trying to configure a ticketing system for our company. We'd like to keep using the same email that we have, but when trying to add it into the email requests via the project it...
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What we would like to accomplish is on the one request form there is a drop down field with multiple choices. Depending on what is picked, how can I set the category to the match the different...
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This workaround is meant to help JSM projects where it is necessary to pull someone mentioned in a text format from the description field into a user picker field, like the Reporter fi...
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We have a straightforward Time to First Response SLA set: In most instances it seems to work. However, on random tickets, the Time to First Response clock doesn't stop when our agents leave a co...
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Hello all, So I've got a project that uses a round-robin assignment, however I'm trying to work out how I can reassign a ticket to a user who is off. I've looked at some app's that have holi...
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Is there a way to link KB articles written in Confluence to an Ops Genie Incident Alert?
- Question
- cloud
- opsgenie
- questions-for-confluence
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Hello, Sometimes I do reply to my clients with a PDF File. It used to work fine until now, but not anymore, as the recipient cannot open the attached file. A password is required. Any s...
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Does it has any scanning patterns for database not like Linux_Applicdation_.... i need like Linux_Database.... Thank you
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Hello everyone, while working I realized that the triggers for already configured Insight automations do not work any longer. I experienced this issue in cases, where the trigger (WHEN) was object...
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Hi, I am in the process of setting up an email request for customers but I encountered a problem with the custom fields. In the portal I saw that it's possible to individually set the value ...
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Hi, I want to update an object through the REST API. The URL I'm using for the Request is https://$jira/rest/insight/1.0/object/$objectid Get on this works - I get the object back. Now according t...
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Hi, Are there a possibilty to change the order (or hide) of the apps in this menu?:
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Hello community, I need to use previous automation rules that I've already defined in a previous project in a new one. Both JSM projects are in the same instance and I'm using JSM for datacenter. A...
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is it possible to define the attribute types on the Insight Discovery tool? I have run the scan, imported into JSM cloud and the devices have a text attribute 'Location'. I want this to be an 'Object...
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jira service management cloud I would like the customer to be able to see the assignee (the name of the agent in short) when the customer sees the issue from the customer portal. It seems that on ji...
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As we have created couple of tickets is one of service desk project and added couple of attachments in that while creating the tickets. But when we went back to customer portal it is not visible at t...
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Hi Team, I want to understand to average and median formula of values across issues on Time In Status Regards,
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Hola, buenos dias. Estamos utilizando la plataforma y nos encontramos que al agregar clientes para que estén al tanto de las notificaciones, según el estado de los incidentes, estamos topeados en ...
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I can't install the Insight plugin in Jira Cloud? Can you please help me? Thank you in advance
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When creating a request in serviceDesk, if it contains PATH, after pressing Create, slashes will be doubled in the specified path. Duplication will also occur if PATH is inserted using the "Code sni...
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I am trying to create a Queue from the Rest API Post method. When I try to post it, I will get the details of all the queues in the dashboard.
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It is failing to copy email body from email to Jira ticket which will be added as a description for the emailed tickets. It is working fine with most of them but one of the organizations of service d...
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