Community resources
Community resources
Community resources
Jira Service Management
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Unlike labels in Jira, when I start to type a tag in Opsgenie, there is no autofill. I would like to get a list of all the tags that are in use in Opsgenie. Is there a way to get that list?
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Dear support, As we are preparing the Jira for our customer service, the following are some of the requirements that we would like to configure. May I know is it possible to do it in Jira, if ...
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This one is kinda weird. I have a user who was somehow logging in with a different account, but it's the same email address. They had been added as participants on tickets with either account, so som...
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We have an automation rule which triggers on issue creation. When issues are created from the Outlook add-in, the issue is evaluated and sometimes the issue qualifies and sometimes it doesn't (even w...
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Hi everyone, I looked through the other threads similar to this issue but i'm not seeing much about what we are experiencing. We've been using JSM for a few weeks, and i'm learning that...
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Reading this article: https://support.atlassian.com/migration/docs/migrate-jira-service-management-customers/ One outstanding question I have is about the password being migrated. &nbs...
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Hi guys! expected result: In Jira Service Management I want to allocate internal users into organisations so that each internal user can see and edit tickets that belong only to their organisation...
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I am an admin for JIRA and one Service Project that I own. Ever since I set up some automation rules for my project, i've been getting automated emails that issues were created on other projects that...
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I want to search for an exact phrase in JQL "New Store". If given the following: CM-18 test automation3 store new CM-30 New Store - Test/1111/Zone99 - Create Store/Company in CP I want to only ge...
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I have set up two different emails in automation. Only one of the users receives the email The audit log is ok The email work correctly, I have checked in spam folder and I disabled all t...
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My company has been looking into way to cleanup our Jira instance. We are currently at 70+ software projects and 5 service desk projects. One of the ideas that is always brought up is to move all of ...
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looking for a ICT assst management software
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Hi, im looking to see how i can report on WHEN a ticket breached its SLA. I cant find any fields that populate when the breach actually occurred. Only if it has / hasnt or how long is rem...
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i would like to edit the filter name
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Hi Team, Can anyone recommend a good add-on for Field Service Management? We would like to give our technicians the ability to complete their own job cards and enable our customers to...
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So, I have 2 teams, a Support Team and a Dev team. Each team uses a different Project, "SUP" and "DEV" When the Support team Escalates an item to the Dev team, it creates a linked tick...
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Hello Guys, i want to calculating the priority automatically in our Jira Cloud Projekt. We are running on the latest version. i found this tutorials: https://confluence.atlassian.com...
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Hi, I have created a Sub-Task but when the user tries to access it, its not viewable by the user. Instead he seem the below image. What could be the issue ? When in a normal ticket, the same ...
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Once we deleted the request type used by the email channel, we faced a problem with the remained email request in the log. Afterward, I changed the default request type for email requests into t...
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I am having a reoccurrence of an issue that a member of the Atlassian team had to resolve due to the issue being on the side of Atlassian. This is the reply I received last time this happene...
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So if a User created a ticket, he can see this ticket in the overview. I want to change the columns. Can I do this? And how? Important: for all Users (all or selected) and all new Users, selected by...
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Hi, I'm currently working on an environment for our company. So far things are great, however I'm stuck at making private portals for our clients. How can we make a portal client-dedic...
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One of our customers get duplicate notification via email(outlook). Someone with same experience?
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We created a service Project, and via a request type we want to link directly to an external link instead of the request. Does someone know if this is possible? Thank you all for your help!
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JSM DC. On the customer portal, I want to hide change management limited to the team only I allowed to this project but it is visible to everyone on the instance. i want to hide from customer portal&...
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Atlassian Community Events
| User | Count |
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| 38 | |
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| 4 |
| Subject | Author | Posted |
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| 59m ago | ||
| an hour ago | ||
| Tuesday | ||
| August 11, 2025 12:57 AM PDT | ||
| August 5, 2025 9:59 AM PDT |