Community resources
Community resources
Community resources
Jira Service Management
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Hi team, I would like to create an automation that depends on input a requester provides as part of the initial request screen (when they create a request that then becomes a ticket in our Service D...
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Best way to create an automation rule to automatically reassign a ticket to a person based on month?
Hello, I was curious as to whether or not someone else may have found a better solution to a question that I have. I created an automation rule, that, when incident tickets are assigned...
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Trying to import CMDB on Insight by CSV file I have 2 problems when I import Statuses the type of attribute is changed by text. The statuses are already created in Insight. Same happens when I try t...
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Hello, hope someone can help with this. Our service desk is split up into a couple of teams and I want to filter unassigned tickets based on the requester's email domain. To achieve this I ha...
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I've setup an outgoing JSM Integration to create tickets based on various triggers, some manual, and some automatic. This is working, however I need to subsequently close the trigger Alert (aut...
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I am an Admin. I want to log in as another user from my user list. can you guide me with the steps to do it in the JSM data center?
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I want to change technical contact details . I want to transfer it to another person. currently, we are using the trial version JSM datacenter. what are the steps to do?
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Hi We are currently implementing the add-on ProForma for our support organization. We are looking to get better structured and complete requests that way, since we are only using incoming e-mails at...
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Hi I want to write this script in field validator condition issue.customfield_12703.value == "NO" And {{ issue.customfield_10100.requestType.id == "172" or issue.customfield_10100.requestType.id...
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Dear community! Is it possible to set up a notification in Telegram for customers. Maybe it's possible to create a bot so that the customer can log in and receive notifications of his requests? Th...
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Opsgenie should not send an heartbeat alert if there is an incident by another service. Is this possible to prevent?
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- opsgenie
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I need to create a field with text (rich text) and no input options for the portal user, wich contains informations. I want to put this field in different request forms. How can I cre...
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If a customer replies to an issue via email, I want the reply to come in my email inbox too. How can I achieve this? Currently, it only appears as a comment on Jira.
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We have recently replaced Splunk On-Call (formerly known as VictorOps) with a new setup of OpsGenie. I am a user/admin of OpsGenie and we have a really annoying problem to do with 'Notification fati...
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Hi Hive Community I am wanting to know is it possible to create a diagram .... think along the lines of a bike wheel's spokes.... that as the user moves across the spoke ball it can display inform...
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Hi there, I have an integration from Opsgenie to Statuspage to create incidents based on an Alert, so I know the connection is solid. I have a component to test with 'ste test' For my test team in...
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Hi Team, I am currently trying to build out a little webhook using automtion forms. I want to be able to send a json payload containing the form data so that can be sent somewhere else fo...
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Hello, I have set up an automation to transition an issue to 'Deployed', or 'Deployable' depending on certain conditions. The aim of the automation is to automatically set the issue statu...
337 views 3 0 Deleted user August 29, 2022 -
Hello there!! I'm a content marketing specialist at Isos Technology and wanted to share information about our webinar on Wednesday, September 28, 2022. Our panel of ITSM experts will di...
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Hi there, I am doing some reading about Opsgenie and Statuspage connectivity and am drawing a blank on one part of the integration. Opsgenie has affected services, teams have owned services. ...
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- opsgenie
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When working on Jira Service Management, there might be time that your Agents are scattered all over the world, making them use different time zones and affecting how your SLA’s get assigned to them....
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Hello Community, During my use of JIRA, my email address changed due to a merger. I'm the admin on the site but I'm not able to get to my account because it tries to verify to my old email whi...
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Hi. For all the documentation I have found, it is not possible to create an issue passing attachments at the same time, i.e. the files need to be attached once we have a key (correct?). If that is ...
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É possível configurar uma integração com o slack para que toda mensagem aberta enviada em um canal se transforme em ticket no JIRA? Li algo sobre em Criar um problema sem um formulário ...
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I am wanting to make a request on our service desk that has predetermined answers that they have to select from. Is this possible if so can you tell me how? Example below. Does your int...
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| June 20, 2025 12:16 PM PDT |