Community resources
Community resources
Community resources
Jira Service Management
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Hello, we use Jira Service Management for collaborative work with our clients. For this purpose, we have also created several spaces in Confluence as knowledgebases. In addition, some customers are...
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Hello, Wondering if there is a way to add a gadget to my dashboard that has a search box, and I can type a customer name in that search box and then all tickets of that customer will be list...
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I keep using the old Jira view for this one feature that doesn't seem to exist on the new view the "View on Board" which deeplinks to the backlog and opens the side drawer of the ticket. ...
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Background: I have setup Atlassian Atlas to pull in user details from Okta, this includes their manager. That part is all setup and working, users have correct managers set in Atlassian Atlas....
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Hello, I have created a Workflow Transition screen and used the default Field Tab for creating and editing information. I have also added another Tab for displaying related information, to aid the c...
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I have a custom report based on average customer satisfaction rating. I have a series for each assignee. I'm trying to ignore the 0 scores or tickets where a rating wasn't selected. In the series, I...
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The assignee of one issue that is one project in which I'm working asked me an alert or a notification to tell him to perform an action (out of Jira) before certain date. Example: Warn before 5 marc...
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UPDATE: When I removed the | (pipe) in the name it works. But we name many of our Confluence Articles with pipes. To solve for this I removed "Crunch Plans |" I can't figure out ...
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My ticket system systems to work for a few tickets and then stops. I checked the log in Jira and get the following; Failed (in red) with the statement "Signup is not currently Available" &nbs...
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Hello Community, One way for a Client to see their issues is in the Jira Help Center. This is great. The problem is, if I am not mistaken, that they can also enter issues for ALL MY Clie...
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We recently created a new Scrum Project in Jira. Our previous project allowed us to change the assignee of each child task/story/bug from the issue list in the Epic view. Our new project is not allo...
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I'm trying to create an alert in Opsgenie. I created an api integration and I'm using the Geniekey from that integration. I'm actually using postman but postman very helpfully outputs a cURL f...
- Question
- api
- cloud
- integration
- opsgenie
- rest-api
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I want to clean up our request types in JSM so what will be the impact other then the request type field will become empty if I remove the request types from which the closed/resolved tickets were cr...
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I'm able to forward emails from my Outlook account and they successfully create a new issue in Service Management. If I create a rule in Outlook to autoforward that same email, it does not crea...
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Hello, I would like to make " Time Tracking" field required at resolution screen only if it has not been filled out before. I am told to use WF condition/validation fields. I created a conditi...
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Hello! In my Service Management project, issue descriptions sometimes contain serial numbers matching the regex pattern "[0-9]{8}[A-Z]{4}[0-9]{8}". (ex. 12345678ABCD12345678) I am trying to use t...
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Hello, I am using the below JQL in a JSM queue trying to exclude a label = backlog and it is not providing me all of the work items w/o those that are not equal to backlog. I've tried all kinds of r...
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Hi, I'm creating a script to create a customer through the JSD API I'm having a hard time creating the custumer, when the API returns I'm getting the following error "insufficient permission to...
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We have one large project for our entire IT department in JSM Server today. By using the "Bug Watcher" app, we ask IT staff to create filters for the things they want notifications about, and then wa...
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In my company, i have the internal clients and external clients. I have a necessety to have customer portal just for the externeal clients.
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Hello, I'd like to request some help, I want to enable Atlassian ChatOps with Teams, but in 2 of my projects, there is no option for Incidents. No option to open incident management in Project sett...
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Hi Our service desk is considering implementing Service Management and the question is how to handle anonymous users. Our organisation is offering IT services to students and parents. Most ...
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I would like to know the data tables needed to pull using the ADF connector to recreate the issues API pull. I have the agile board pull figured but the tickets tables are not making any sense. &nbs...
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I've created some new custom fields and/or added fields to my IT Service desk. I drag them from the Fields area on the right side into the form area in the center. I click the Save Change...
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On a JSM project I have 3 groups of approvers, I need to notificate each member of the groups when a ticket has been approved or declined. I've been checking the notification scheme and I didn't fin...
Related collections
Atlassian Community Events
| User | Count |
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| 21 | |
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| Subject | Author | Posted |
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| January 14, 2025 5:27 AM PST | ||
| January 13, 2025 8:41 AM PST | ||
| January 8, 2025 7:12 AM PST | ||
| January 8, 2025 7:10 AM PST | ||
| January 7, 2025 8:47 AM PST |