Community resources
Community resources
Community resources
Jira Service Management
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Hi, Can anyone suggest me how to get with groovy the "Customer Status" as defined in JSM. For the WF status I use: issue.status issue.getAsString("status") I tried like this: issue.status.cu...
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Jira Service Management 4.22.x release notes introduces new functionality to "Reuse data with auto-populated request fields". I don't see "Insight Custom fields" in the Field types that support...
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Two-factor authentication was enabled on my Atlassian account and I got an error when trying to disable it. I don't know the cause of the error. What could be the possible cause of the error?
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In our Jira Service Management environment our clients are creating tickets for our team to pick-up. On of the things the users can choose is the module for which they want to log a ticket. These mo...
1,701 views 2 0 Deleted user November 2, 2022 -
We are using a cascading dropdown field for our product categorizations. However, when adding the parent field to a request type, I am unable to select the required child option which would be...
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Hi, we are using Jira Service Management without the portal, meaning customers contact us by sending an email and we answer using Service Management. Right now this works as follows: customer A1 se...
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Which role should be granted to someone to be able to only VIEW Project's board without moving tasks
Hello, Which role should be granted to someone to be able to only VIEW Project's board without moving tasks between columns or editing any thing? Kindly advise what is the correct way to ach...
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Hi, For Opsgenie, do you know how to implement cut off based alerts? (e.g. functionality that sends you reminders nearing a cutoff date for the change) Thanks.
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- opsgenie
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Hello everyone! Right now we have Icinga 2 monitoring and Opsgenie Cloud integration. Have problems to solve: Acknowledgement message doesnt shows in Opsgenie alert, it only updates statuc to Ack...
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Hi All, Seeking your assistance regarding the approval required for automation. I create automation for a service request with approval. Once the ticket is filed it must wait for the approve...
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Hi, Have integration of Opsgenie and Jira SD Question how to configure that tickets will be created only during working hours? If alert created in non working time - create ticket but only whe wor...
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Dear Atlassian, we are on our way to migrate from our Jira Server infrastructure (Jira, Assets (Insight), Confluence) into the Cloud. You basically force your clients to do so. (BTW: cloud licenses ...
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Dear Atlassian, we are on our way to migrate from our Jira Server infrastructure (Jira, Assets (Insight), Confluence) into the Cloud. You basically force your clients to do so. (BTW: cloud licenses ...
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We would like to integrate the JIRA ticketing system API with our third party SOC vendor (Sequretek).As we want to handle both IT and SOC related queries.
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I am on a quest to be more productive, and one of the ways i've found is by using the Siri Shortcuts app on my iPhone. I have gotten everything to work up until when i try to change the value of the ...
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hi team, how to connect Microsoft team with Jira service management cloud? Thanks Regards, Saqib Dar
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Hey, When I am importing Custom Field to Jira it is also importing the issues which I don't want is there any work around ?
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Hey, I want comments mandatory for users while they are assigning issues to other users. Is it possible? without workflow transition?
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Hi, I have a field name 'Links' in which some of the records contain data and some of the records are blank. I want to filter the blank records but when I write JQL it shows the error mentioned belo...
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Dear Community, how to change the base URL in cloud I am using Jira Service management Cloud. Thanks. Regards,
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When a service desk ticket is created and assigned to an organization, all users associated with the organization are notified of the ticket comments. Is there a setting to only include the request p...
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Hello, As of October 28th, it appears all of our customers have stopped receiving notifications from the system. Nothing has changed in terms of permissions or notification settings in the sys...
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Buenas noches comunidad Tengo un tiempo leyendo que varios sistemas de gestión tiene integraciones con app de redes sociales. Me gustaría saber si jira también lo tiene; siendo más espe...
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Hi there, Per the subject, I have made a Group Picker field, global context which is visible on my issue screen, the problem is when I am trying to use that field in an approval step in a workflow I...
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