Community resources
Community resources
Community resources
Jira Service Management
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We have 2 Service desk setup in Jira Service Management. Is it possible to have 2 different Ops Genie Team each responsible for their own service Desk? Right now when an Incident is raised in one Ser...
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- opsgenie
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We have an Insight Object field that we need to export for email. However, we know that the following suggestion has been filed: https://jira.atlassian.com/browse/JSDCLOUD-10851 The Insig...
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Am integrating Jira with Opsgenie Where as in Opsgenie need below requirements to be met from my side 1. Automation should take the next 4 people from oncall roster & replace the current transf...
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I am trying to help another team with Insight - they told me that Insight is currently not pulling in all the information from AWS that they would like from a CMDB. They believe Insight can pull in K...
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I am working on an on-prem version of JIRA Service Management. Can someone tell me if we can create interactive dashboards using sliders or dropdown to select the master parameters and display t...
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Hi, Can someone will help me out which In a Service request form i have field called Access drop down field. Access---Jira and Database If i select Jira then 1 approval should be visible for ...
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Can I create an automation to transition the child issues when I transition the parent to Done?
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Hello everyone, I am trying to connect my service management cloud to PowerBI via an API interface. Although I generated a valid API key, I get an error when logging in: Default: ...
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Hi, Can some one will help me out I want to create a New workflow for one Service Request which is Access Request and i want to assign the same workflow to my project. Please help me out on the sam...
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Hi, I have a custom field that ( can ) contains one or multiple user names. I call it "Reminders", it can be equals to "Tom, Mark, Juan", to tag 3 guys. I'm looking to build an automation rule...
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Hi, does JSM also have placeholder field like freshservice? If yes, where could find it? I'm trying to create a workflow with okta and JSM.
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We need to remove Summary filed from particular Jira customer portal form.
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Hi - hoping someone can help to shed some light here, In the 'Customers' page for a service project - sometimes when I'm adding customers by typing in their email addresses, their email addresses wo...
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Hi, Can any one help me out how to implement 2 level of approvals in workflow. For ex: 1. If Level 1 approval is approved then it will go to Level 2 approval which is level 1 would be Manager appro...
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Hi All, In one of my project. I have to make one of the custom field Show or hide along with making mandatory when enabled depending upon the radio button selected as Yes or No Example: Project...
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Hello Community, I am using the 'Set the value of an object attribute with a predefined value' Insight Post Function to populate a "User Picker (multiple users)" field which is alone working fine. ...
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I'm apart of a project in Jira Service Management, but I can't understand how to add company laptops/devices to it, I can see my service requests pending from customers and changes and etc but I can'...
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In our organization, it is common when user submit 'Email Request' follow Service Request Fulfilment workflow for Jira Service Management workflow, however, there are some cases that we wil...
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I am going to restrict or control the agents capability to add customer in my project. I am expecting that only Project Administrator can add customers but upon reading some articles here I found out...
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I am new to Jira Services Management and need to create a few forms and also some custom fields. What should I be creating first? Workflows, screens, issues? Just need some guidance to get things goi...
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Hi! I need to show the "Linking issue" in the client portal but it appears as "hidden" for the client. I searched in the settings but I didn't find it. How can I show it? Thanks!!
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Hello all, We are capturing data from a submitted form to write to an issue comment and would like to include some identifier of the (external) user who submitted the form (i.e. name), but c...
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Hello, We are currently trying opsgenie, for basic on-call alerting. There is lot to like, but we could not find how to handle the following situation : In the middle of the night, a drowsy on-call...
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Hi everyone! Current situation: I have 1 JSM Project under which I have multiple organizations which are my clients. I have created separate security levels per each organization and they work fin...
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Hello! I am having issues with an assignee not receiving emails when their tickets are being commented on. Looking into notification helper, this user is supposed to get an email based on the curren...
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| User | Count |
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| 39 | |
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| Subject | Author | Posted |
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| 2 hours ago | ||
| 15 hours ago | ||
| August 12, 2025 8:27 AM PDT | ||
| August 11, 2025 12:57 AM PDT | ||
| August 5, 2025 9:59 AM PDT |