Community resources
Community resources
Community resources
Jira Service Management
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Hi, In JSM Cloud, you can create a Knowledge Base article in a Confluence space directly from a Jira ticket. You can select a space and a template. I created a template myself in the space but I can...
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Hi, We are investigating a report/KPI feature, that can tell us how often our support department have nothing to do. Is it possible to track how often there isn´t any tickets waiting for support dur...
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Hey guys, I want to have default value for "Detected By" field which is a user picker field and this field is configured to show the users which are added to the project roles. now I wanted to set a...
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Hi, Can some will help me out with 2 level of approvals withe the workflow. Ticket Submitted Approver assigned by Jira based on System/Environment/Access Level requested Notification sen...
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Hi, Anyone try the insight discovery? not able to find the linux version in marketplace. How efficient and safety the scanning tools. Thank you. https://marketplace.a...
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...ake 10k agents publicly available by the end of the year. Shortly after that, we will offer a 10k - 20k EAP. Integrations and extensibility ”I would love to see improved i...
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Hi Atlassian hope you well... I have some question about toolbar on description field for portal ticket. For Description field right now we use Description[Wiki Style Renderer] Is th...
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JIRA has a limit of 20 gadgets per dashboard, but we want a homepage where all other dashboards are linked into it with like a preview of that dashboard. Is there a way how to do it? Please help...&n...
- Question
- jira-service-desk
- jira-service-management
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Good Afternoon All, We have had a bit of staff movement in my department so I need assistance in finding where this is configured. I need to remove an email address and add an new one. I've loo...
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Cant update to OAuth 2.0 Intergration. The "Test Connection" keeps failing. I am 100% certain I'm entered the Client ID, Client Secret, and Redirect URL correctly. Followed basicly these instruction...
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After another person has modified the content of the description and saved, what I did not display when I clicked Edit is not the same as the content that was not changed, and the content displayed b...
- Question
- jira-service-management
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When I create an integration it returns an apiKey and I can see the integration's apiKey in the web app. However I can't see how to get an integration's apiKey via the API. For obvious reasons, sea...
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Hello, I would like to know what are the tickets added me as participant. how can i add it on my list of queues.
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I just added a user to a project, but he cannot see the data on the dashboard I made. How long does it take the new permission to update and become effective?
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I have created customized groups. One for each of my applications, then I have associated request types. Now, I would like to see the group name (my application name) into my request form. Should I ...
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...bsp; "temporaryAttachmentIds": [ "temp5549853747651003221", ], "public": "true", &n...
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Hello Atlassian team 👋🏻 Please, I am asking for help. Currently all the requests that are arriving to me from the services portal, are being created as petitions, but there is a field "List type" ...
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How to reset my password from the other account to get login for verify ?
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Cloud version. I'm an admin. I had someone @ mention me in a comment on an open ticket that we all have access to. The email isn't being sent. Other users are reporting ...
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I am searching for a plug in or process for exporting JIRA Svc Mgmt data to a SQL Server data warehouse that we utilize for metrics and reporting. There does not appear to be a plug in like other ap...
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I want to give admins for my clients to access issues created by their organization. Is this possible?
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how can assign a ticket automatic before reaching to breach
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I'm cloning issues from JSM to JS for support from our dev team. I've created a rule in JS that creates a comment containing hyperlinks for a client based on component. The trigger for this rule is r...
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So I don't know why but jira is sending me every single change that happens in it (as the print shows) Is there anyway to stop it?
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We have a service desk with customer portal. We have many forms(request types) which are grouped depending on the type of support request(usually 8-10 form for each support type). We use "Request typ...
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