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Jira Service Management
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Hi, Can I modify translate a following text in Jira Service Management Customer Portal? "Żądania" is a bad translation for requests in polish language. I would like to change for "Zleceni...
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Hello, We are using JSM Cloud version. Since the migration (in April), from time to time we recieve notifications from our customers that they don't see the description field on portal. This notific...
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Hello all, I am trying to implement a use case in a form in JSM in which there is an input field (lines), that can be increased as needed. Eg: something similar to the table below &nb...
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We are no longer able to create JIRA Tickets through email. We are getting the error message that the user can not be authenticated but the user name and password are correct and this was working a f...
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Hi How to raise request in servise management with REST API , and add reporter field and customer request type in this JSON. Our JSON: { "fields": &n...
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Hello. Is there a place to configure "requests". Can you turn this on or off? Thank you
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Hi, I have created custom field for Jira Service project, type of the field is Version Picker. However, that field is not available on the list of the available fields when defining the widget...
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Projects have been set up for each of our clients and various people (support, services, sales etc) have been given access to those projects. What I want to do is for all of the support only people ...
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We have created separate projects for each of our clients and the contacts within those clients have been created as people. However, when these people access their project through the portal, how ca...
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notification is not working when we do the opsgenie to servicenow integration
- Question
- opsgenie
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We have created a group for approvers. How can we make the created group visible on the request type? Currently it is not showing the group created.
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Hi Atlassian Community, Hope you well. I have some problems with mention on issue activity. So here's the chronologies : - 1 of my team before can mention people's or customer on the project is...
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when i try to add any user to the product as user/admin- it shows invitation sent but they never receive it how to resolve this
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Hi All, Is JSM Automation has this kind of settings for the approver?
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Hi, Is there any possible way or any Add-on is there to implement Multilevel cascading like Country, State, City relationship. for example if i select Country-- US, UK, Algeria, India,China--...
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Ao finalizr uma Sprint, acabei incluindo tudo em backllog. Como corrigir?
- Question
- jira-service-management
- sprint
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Hello, I created a new intake form within JIRA Service management. This will be used to receive new ideas for our scrum teams to work on. When our business owners submit a new idea via this JIRA for...
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When sending emails to a reporter who has elevated a problem, sometimes, we need to include more than just the one recipient. I recognize that there can only be a single reporter at a time, which see...
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Can the e-mail puller be configured in such a way that e-mails are deleted or moved to another folder after fetching from mail inbox? There is a connection to an office365 user.
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We are trying to set up queues for each Team that will be working tickets in our Help Desk service project. We have over 50 teams which is more than the allotted amount of queues. Is there a workarou...
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Hi everybody, I just activated the Microsoft Teams integration for agents to create Chats and Meetings directly from an incident. So far so good...but...why is that only available for Incidents? Cha...
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When customers access our portal and want to check their open tickets, they get a pulldown where the default Status says "Open requests." We use different statuses so by default, they see nothi...
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We are looking at utilizing Jira Service Management to manage an email inbox one of our customer facing teams utilizes to connect with customers. While often customers email in with their questions o...
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Hi, I have a JSD project and added a customer to it. How can I get an email alert when a customer raises a request via the portal? Is there an option to add other emails also to receive the notifica...
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I can only see Epic to Stories. I had access before that it was organized INIT to Epic to Story. I changed all the filters. I had my access removed and granted again. I have the highest level access ...
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Atlassian Community Events
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| 16 | |
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| Subject | Author | Posted |
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| 21m ago | ||
| yesterday | ||
| October 29, 2025 8:42 AM PDT | ||
| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT |