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Jira Service Management
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we have a customer that logs tickets under a certain email address however the email address is used by multiple users now so we would like to rename the customer from a persons name to a generic nam...
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how to fix once SLA is Fail at First transition. again second transition is with in the SLA. once SLA is Fail that SLA is fail. but that was not shows how can i get that one also open...
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We have few customers raised tickets in a project and now we want to filter those tickets and now these customers are not part of the organization/Project. They are completely Inactive now. Help me o...
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I want to show some customer only X group of issue, for example i have 2 groups Request and Problems, i want that X organization just see Problems, and the other just see Request
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Hi, I'm having trouble with a Jira Plan (think these are/were also called Jira Advanced Roadmaps). We have a few of us with edit permissions and then we want to share the "read only" view with our wi...
- Question
- jira-service-desk
- jira-service-management
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There's a limit on how many outbound emails can be sent each day. Where can you view the statistics on how many have been sent to know if/when you are approaching the limit?
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All the users aren't getting the email notification suddenly after 2nd November 2022. Can anyone help us to solve this issue?
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когда пытаешься перетянуть датчик в конфигурацию робота не работает программа , если убрать датчик то всё работает
- Question
- opsgenie
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Hello JSM community, As outlined by Microsoft previously, the support for Basic Authentication which was previously scheduled to end in September 2022, will now permanently end in the first we...
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Hi to the community, I am currently starting to set up insight in JSM. Now I understood that it makes sense to split object schemas for example having one for each "topic": ITSM Schema, HR for emplo...
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Hi. I want to reply automatically if I get comment including number 1. it possible to make automation according to contents of comment?
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Hey community, I'm using the Jira power bi connector to extract the tempo timesheet in the power bi report, however, the team sometimes logs their own time on sub-task instead of loggi...
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I am facing the below error when I hit an rest service all over form Jira, javax.net.ssl.SSLException: Certificate for <login-int.cotiviti.com> doesn't match any of the subject alternative nam...
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Hi. I make task and sub task after I create ticket. Appearance of Sub task and Task are not different so sometimes I mistake sub task and task. Is it possible to change appearance of subtask ...
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Hi Atlassian Community, Currently, I am working to build some additional dashboards using other tools outside of Jira Service Management. I am facing an issue right now because when I ...
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Edit: for "Jira Service Management projects." I've asked several questions for an application on how to clone a project only to find out that none of them don't allow Team Managed Projects to...
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I'm following the steps of the following link https://support.atlassian.com/jira-service-management-cloud/docs/replace-the-workflow-of-a-request-type/ But i can't see the option Replace workflow...
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Hi, Is there a way to visually show a user the progress going on in an issue in Service Desk? Either with a progress bar relative to the workflow or with something even more visual like the shipping...
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For Guest users to a project, is there a way to disable them from adding customers or editing the organizations? I'm logged in as a "Guest" in the service desk project (i.e. an external email a...
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What API interface can be used to retrieve an internal comment flag? This is to easily differentiate if comments in the Service Desk project is either an external or internal.
- Question
- comment
- internal
- jira
- jira-service-management
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Hey, I want to enable comment for only 2 groups on certain status by using properties and value. But it is just blocking only one at a time, Can someone help me to enable both groups. ...
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Hello, I would like to use "Created vs Resolved" gadget in our dashboard. Unfortunately this gadget does not show the accurate numbers of the issues. First, I added Resolved "none" as r...
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Hi, Can I modify translate a following text in Jira Service Management Customer Portal? "Żądania" is a bad translation for requests in polish language. I would like to change for "Zleceni...
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Hello, We are using JSM Cloud version. Since the migration (in April), from time to time we recieve notifications from our customers that they don't see the description field on portal. This notific...
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| October 29, 2025 8:42 AM PDT | ||
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