About Automation Transition Issue (Resolved Status)

[Barış Özer]

Hello to everyone,

I want to make a transition issue with automation.

Can we add the "Service Desk Category" fields that we use when automatically "resolved"?

As a company, we made categories, examples are attached.

Example; Can category auto select when auto "Resolved"? Like this; Let it be resolved as "NON IT Staff" category.

Is it possible?

Thanks.

[Jack Brickey]

Hi @Barış Özer , is this a custom field that you have created? If so then you should be able to add this to your rule. Are you not finding the field in the Edit action?

[Barış Özer]

Hi @Jack Brickey 

Thanks for reply (:

[Jack Brickey]

Hi @Barış Özer , did you get this working?