Community resources
Community resources
Community resources
Jira Service Management
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Dear Community, I am looking for the following solution of the problem: We are using Tempoplugin to register worklog for each ticket, in many situations our tickets has some relationships to the ot...
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I'm usually more of a helpdesk user. We use the kanban-style project for our ticketing. We have a legal team wanting to set up contract reviews as a project. There's a template for that but I ...
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Has anyone figured out how to create an OG Team based on the members of a JSM Group? From what I understand, I have to create a new "Team" in Opsgenie that represents the same u...
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I'm not able to integrate my Opsgenie with Nagiosxi monitoring tool please help me to make my work easier
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We are using Service Management for people to submit feature requests as well as bugs for the internal software we use heavily as a company. I would like to take a bug or feature request and move it...
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I am having trouble administering Service Management... always an adventure over here. Also Google is little help as the query returns dozens of hits none useful. Specifically I need to see where a ...
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Prezados, boa tarde! No meu projeto, no campo de "Filas" da pagina inicial, possue os campos "Prioridades da equipe", e "Outros", gostaria de saber se tem como eu criar um outro campo adcional, que t...
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I have tried adding a user to Jira to submit tickets but they are not receiving the email invite. I have added and deleted the user about 4-5 times and they still are not receiving the invite. The us...
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Hello, Working on a Round-Robin to Email then Slack Automation Rule in JIra Server. When checking Audit log I see these two issues and its not auto assigning the issues. Not understanding th...
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Hello Community, I need help with the below-mentioned query, I have two projects A and B set up on JSM as Service desk projects. We create Linked tickets in Project B from Project A using Jira...
- Question
- cloud
- jira-service-desk
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Looking to backup/clone JSM instance to sub-production so that we can perform development/testing. However, the last time we tried this it brought all our users and customers over and resent th...
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Hi everybody, I am new to my current organization. While playing with one of the Kanban boards, I've noticed something I haven't seen before. In the active sprint, when I move a Subtask of a User St...
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Hello all, I am trying to populate an Insight field with objects gathered from multiple linked jira issues. I can retrieve said objects via {{lookupIssues.Devices & Components.id.distinct}}. It ...
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I would like to have a dashboard that displays the prior weeks stats Monday-Sunday and then on each Monday it refreshes for the new prior week. I want to have a widget of created vs. resolved, satisf...
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I need to include in an email notification the smart value of the user that transitioned an issue to Done. Any help or tips appreciated!
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Hi, I'm having an issue where another Admin who has access to the same board I do, can't see automation rules and calendar scheduled commands that I've set up. When they attempt to create automation,...
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We have been manually adding emails and domains to the blocklist, which helps in blocking further spam tickets from the same sender. However it has become a daily chore and navigating all the way to ...
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There is a form that creates a ticket for onboarding a new user. On the form there is a date picker field that maps back to a jira custom field called "Start Date" The When filling ...
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When a customer replies back to the email they receive for an existing JIRA Issue, it creates a new JIRA Issue. What do I need to do so their reply is added to the comments of the existing JIRA Issue?
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In Work Management projects there is a "calendar view" after Summary, Board and List. Service Management only has queues. Is there a way to view all tickets via calendar view?
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Is this possible? We have people being assigned too much work and need a way to "cap" it.
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paritial cloud migrating projects from jira server 7.11.0 to Jira cloud
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Hello everyone. I'm pretty new to Jira and Jira service management, and have run into this problem: After migrating a Data Center Jira instance to another server, Jira Servicedesk is trying to acces...
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Hi, I wanted to add a section between the start point to do, a block name waiting for approval, but it didn't let me delete the transition link. What is the problem?
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Hello, We are evaluating JSM as an alternative for our current ticket system. We've created a test project to play with and one of the first steps was to enable mail support. When trying to...
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