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Jira Service Management
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Is there any way to change the amount of the initial results that come in from the customer portal search bar? Currently comes up with three articles and an option to show more articles. But would li...
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We have a need for some of our client contacts to be able to contribute to existing tickets (view and add comments). However, they should not be able to log new requests. I created a p...
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Hello community, A report is required with the total number of incidents vs. the incidents that have breached the SLA. Can the percentage of non-compliant incidents in relation to the total number ...
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Hola comunidad, Se requiere un informe con el total de incidentes vs los incidentes que han incumplido el SLA. ¿Se puede mostrar el porcentaje de los incidentes que incumplen con el total de incide...
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I'm currently using an IQL Query to perform an LookupObjects action in my Automation. My query looks like the following: objectType = "Standard Laptops" AND "Assign To" = {{issue.Employee}} ...
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Hi I am wondering if Jira has any report that could help me know what time of the year it's getting really busy and maybe even the times it gets busier. Thank you.
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When adding a label to either the Submit Request or Report A Bug request type, the label will automatically be removed from the issue view. What causes this and how can we prevent it from removing it...
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Hello, I am using the Time to Resolution (TTR) report in Jira SM. The "Download CSV" option downloads a table that contains the average TTR for the each day during the period I specified.&nb...
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I want to capture the info for how tickets are submitted in our ticket reports. I know that you can include request-channel-type in JQL so I was hoping I could fill in a single-select custom field wi...
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We currently use service desk management for logging tickets and they all have serial numbers, is there a way for our customers logging tickets through the customer portal to enter the serial number ...
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Hi, I am using the out of the box dashboard gadgets to report on breached: time to resolution and breached: time to breached: time to first response and we have just increased the SLA'...
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Why we need Local admin privileges on all targeted windows machines for Asset Insight Discovery tool
Dear Team, We are using Asset Insight Discovery tool to scan our assets but we have one security concern with Windows based machines. As mentioned in your documentation, we need local admin privileg...
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Currently, when a rule fails, Automation for Jira allows you to designate an owner. This owner will receive an email when it fails. Is it possible to create a JSD ticket instead of send a...
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I have an issue that was created via Jira Automation that I want to stop but I can't figure out how to quickly find which Automation rule triggered it's creation. I looked under history for the issue...
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...reate "user assets" within the same object schema? is a template/sample schema publicly available for such a use case? Thank you.
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We are migrating from one different ticketing system to Jira service management, so while performing migration we want to keep the notification off and once the migration is done, we want to send out...
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I have a form on a project, that the user is requesting to see information from on the Dashboard. There are a couple different fields they are hoping to see on the Dashboard, but im not sure how that...
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Sending more Personalized notifications in autoreply to customer e.g FirstName${issue.reporter.name}
I want to send out a personalized message to customers via templates in Jira service management. Still, by default we do have ${issue.reporter.name} field and it by default takes the login name ...
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Hello, I am creating a tool to report problems only within my company. I'm looking for a solution so that a ticket can't be closed without a response to the customer, and so that a ticket can't be cl...
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I just set up a couple of custom queues and have added them to the team priority list, however, none of the other agents are able to see these new queues. I've verified they are all agents and have a...
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Hi, Does anyone know if it is possible to increase the limit on service relationships. It seems ridiculous to be limited to 20. I want to use them in our Change Control as recommended in the documen...
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Hello Community, On the JSM User Portal, we need to create a multi-level hierarchy. Service Name --> Service Category --> Service Sub-category --> Request Type I am aware that Portal G...
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Hi, I am trying to configure an insight import using a JSON import type and pointing it to a URL. This url works fine for the endpoint in postman, but in jira when testing the confi...
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I upgraded by license from 50 to 250 users. Now all my add-ons are disabled? They are all licenses to 50 users and I don't need any more users for them.
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How to change default assignee, Key, how to add Approvers in SR, How to add organisation?
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Atlassian Community Events
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| 36 | |
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| Subject | Author | Posted |
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| yesterday | ||
| Tuesday | ||
| August 12, 2025 8:27 AM PDT | ||
| August 11, 2025 12:57 AM PDT | ||
| August 5, 2025 9:59 AM PDT |