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Jira Service Management
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Hi, I am trying to understand how to do the following. 1. Pick / Pull / Receive all incremental changes over API. I should be able to pull all the records for Organizations, Users, and Tickets ...
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When in jira service management and going o the knowledge base it gives the option to create an article though I dont see any way to use the templates aside from going into full conflience. Am I miss...
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Hi In Jira i have added the Deep clone for Jira and cloned my Service Management project but no configuration changes has been captured in newly created project. Please help me out with the reason ...
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Hello, I am still finding my feet with Jira. Needing guidance question around JSM. The following is a scenario to help describe my question. Scenario. We have currently four projects (Jira ...
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Hi, The default behaviour of Jira customer notification only works if the member of an organization opt-in for future updates. The only notification that goes to all members is the Organization...
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Hi, I understand that the only way to create a rule-based notification is using automation but I was not able to add 'Approve' and 'Decline' buttons if approvers are signed in (as the...
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test
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Hi there, We are looking at Jira Service Mgt, specifically JIRA Customer Portal. A number of these issues are assigned to internal teams that are NOT customer facing. However, we w...
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Is there a way to do an audit of your current filters and see what dashboards are utilizing them, if any? And vice versa, can you see what dashboards are utilizing which filters other than editing ea...
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Good evening! I am not able to delete an email registered as a customer. The trash can button to delete and include again does not appear. The customer is not receiving the email to reset the acces...
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...ssue.getCustomFieldValue(customField) log.warn(CFvalue) if(CFvalue == "Yes" && attachmentFiles.size() < 2) { return false } else { return true }
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Buenas tardes a todos. Estoy en proceso de mejora de un proyecto de asistencia y tengo el siguiente problema: quiero que al informador del issue no reciba algunas notificaciones; del e...
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Jira Service Management Cloud has a keyboard shortcut (m) that adds an internal comment to a ticket. Is there a keyboard shortcut that adds a reply to the customer? We find ourselves needing to repl...
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Hi, I want to modify the body of the Email in the Email notification. I have created a notification for Approval email but if i receive the same i can see the below mail. But i want to see som...
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Hello, I have just created a new custom field with radio button. I have created two options of "Yes" and "No" but when reviewing the screen it shows "Yes", "No", and "None". I want it to show "Yes" ...
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I'm trying to add the portal field: 'contact us about' to the issue generated by the system. Does anyone know if this is possible and if yes, where i should look for the field? E...
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I understand that Opsgenie can integrate with ServiceNow, Nagios and Dynatrace via a connector APIs. All 3 application will send confidential data that need to be secured/encrypted in tran...
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Hi, Can some one will help me out with i want to remove from the screen "Use Request Type fields" Please find the attached screenshot. Thanks,
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i want to check if there is any change in issue, update it I'm trying this method but it work in the wrong way: d =[] for iss_te in t_list: d.append( iss_te.fields.c) for dictt in all_Ti...
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Hello, time to resolution is exactly displaying the settings I have done, but why the other field is showing me 2 months (even if the ticket was created 5 days ago)? There is a way to show the exac...
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Hello, I want to ask, can we make JIRA Automation after someone trigger a specific comment, then we can auto reply the comment on 5 minutes interval? Example, if an issue ticket is commented by a ...
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Hi there, I grouped my customers into organizations in my service project. When a customer opens an issues, the organziation field is not filled in the issue. Why? Shouldn't that happen autom...
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Hi , I have a question regarding filtering issue for my reports. I want get the data that issue that created 30 days but with SLA everBreached from the SLA time and plus 2 hours. created >= ...
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Time to done not appearing in the queue but it is appearing in the SLA box in the issue view. View of the issue screen where you can see the time to done = 23h 40m view of the queue where time ...
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Hi experts, I have a question about the instance. Our Jira/JSM Cloud system has the Australia brand referenced in the URL and logos but our US company has a different brand. To manage pr...
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