Community resources
Community resources
Community resources
Jira Service Management
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Hey community, who can help me to find out why the Story Point is hidden from search,
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I would like to include a Software Policy Agreement for all new users who can access the Jira platform by clicking the "I agree" button or similar. Does anyone know how I can proceed, please?
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Hi everyone, we are very excited to share the release of a new Premium and Enterprise feature in Jira Service Management help center called Topics. Topics allow admins to simplify the way end-users...
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We'd like to limit visibility of other client's portals to have clients only be able to see THEIR portal. In the screenshot here - there are 4 different client's portals in our Jira portal, and I'm ...
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Hello How do I configure my project so that users (my external customers) can register by themselves - but only have them log tickets after me or one my project admins approve their registration req...
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I am willing to know the default session timeout for external customers on jira help desk help center and is there any option to configure session timeout Please suggest Thanks in advance!
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I can't figure out where I'm going wrong. I've added forms to the workflows and request types, but when I try to make a link for create issue, I select my project, then get this error "This service p...
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Need a demo for JIRA service management cloud
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Good Morning All I have been looking at fine tuning our resolved ticket process, we looked at setting an automation rule to reopen ticket if reporter replied to an issue if the status is resolved. ...
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I want Jira to send data to Kibana so that it can make dashboards. I have to make dashboards and reports to tell how much issues are open, close, in progress etc. I checked for it but c...
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We are using Charts and Reports for Jira Service Management to run reports. I am trying to run a report on CIs and our CI field is connected to CMDB. Under DataView Columns I don't see any...
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What is needed to be able to make use of the HTTP Request option in Insight Automation. I am trying to make a POST request with url https://domain.com/rest/api/latest/issue, trying to create ...
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Hiya, I am trying to list the alerts, created between a particular time range via Analytics on JSM/Opsgneie, however, I am not able to do so. The data created, and filter, also includes the...
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How i Can add any user categories by departement
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Hi all We are looking into making our own Service Desk integration with one of our customers. Part of this journey is to get the Field type and field length of all the fields that we will be integr...
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How can I change the position of the widget?
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I need to integrate Prometheus and Jira to visualize the metrics. However, I am not able to find a Prometheus exporter for Jira. I have tried this in
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so in postman i have this POST REQUEST METHOD with the following urlencoded POST -> URL: www.xxxxxxxxx.xxx/api/now/get_token_here Body -> x-www-form-urlencoded grant_type = p...
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Can Opsgenie escalation notification to external user (Out of agent Jira service management) ?
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- opsgenie
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We allow our customers to file a ticket in one of our Jira SM project without logging in. How can I extract those tickets using JQL advanced search?
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When users make requests by email, it is not saving the body of the email in the ticket comments
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Hi there, I was trying to setup the MS Chat with a test instance of Office 365 I have. I have gone through the motions of adding Assist to MS Teams and clicked the setup bot. Back in my ...
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I want to know what type of object was created in automation (example: host). I am trying to use {{objecttype}} smartvalue but it doesn't work, {{object}} seems to store attributes but not the object...
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I am a Jira admin at my company and I'm pretty sure I request I had is not possible. Member of a private team-managed project wants the following. Any ticket that needs to be escalated ...
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Our JIRA cloud instance started back in 2018, and the person who set it up is no longer with us. There is no documentation as to what he did. Our problem is that we have a default commen...
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