Cannot see anything in my Service project Customer portal.

[Deleted user]

I am new to Jira. In my service project customer portal, I cannot see the form for the customers in order to submit a request ticket. I have checked that using a customer account as well as my project admin account. Cannot see anything using both accounts. I have given the proper permission and created the form for that portal. 

Need help

[Ste Wright]

Hi @[deleted] 

Have you created Request Types for this JSM Project? This is what would display in the Service Portal

You can see how to create Request Types on this help page: https://support.atlassian.com/jira-service-management-cloud/docs/what-are-request-types/

Let us know if this helps resolve the issue or not :) - if not, could you provide details of your Request Types, and your Customer Permissions? Screenshots would be beneficial here.

Ste

[Connor]

Hi @[deleted] you need to have created a request type(s) and added the request type(s) to a portal group. 

1. Project Settings > Request types
   • Verify a request type(s) has been created, or create a request type if none have been created yet.
2. Project Settings > Portal settings > Portal groups
   • Create a portal group if none have been created yet.
   • Add your request type(s) to the portal group.

On the request types page near the top it states:

Make these request types available in your customer portal by editing your portal groups.

And on the portal groups page near the top it states:

Forms that aren't assigned to a group will be hidden from your customer portal.