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Jira Service Management
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Scenario: I have different Current Support Level. If The Current Support Level is not "Level 0", then hide the "Escalate to Lvl. 1" status from all the users. "Level 0" = Enable only Escala...
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Hi, I want to take a Back up of my Service Desk Project in JSM is this possible in Jira. please help me out on the same. Thanks,
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Hi, I want to create a different notifications for different Issue Types. In my Service Desk project consists of 2 Issue Types which are Incident management and Access Management. If i select Inci...
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Hi, I have Two Projects name as Service Desk-Dev and Service Desk-Prod in Service Management. 1. In Service Desk- Dev: I have configured Custom fields, Screens, Screen Schemas, Notifications, Noti...
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Hi, While creating the Project under Jira Service Management (JSM) i can see URL is empty in the project what is the meaning of the same. Should i provide the URL for the project (or) how it would ...
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Has anyone been able to import into Assets since the change from Insight. The importer has changed and has now been made overly complicated/not clear. I just want to import a spreadsheet! ...
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Good morning, when I want to add a new person to my team, I don't see their email like the other collaborators. What is this about? or maybe jira only allows a certain number of users. I would great...
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Hello, See statement below from an Atlassian resource for Jira Service Mgmt for Request type/issue view. Adding a field to a screen will make it appear in the Issue view for all request types that...
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Hello, how can I say if users choose certain values of a dropdown list with multiple choices the next 2 fields should be hiding automatically or just don't show up because they aren't necessary anymo...
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Hello All. I'm trying to searching issues which contains email address as it@xyz.com, test@xyz.com, care@xyz.com etc. For this I've written a JQL like summary~"@xyz.com" but with this I didn't retri...
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Hi, I have a dashboard with a filter counts widget which shows which "organization" (based on the reporter) sent in a ticket. Everyone should be added to an organization, but I would like to...
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Hi, I have already put the Default issue Type is None But still if i go and Create the Request it is filling with Incident management/ Service Request as mentioned in the below screenshots. &n...
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Hi, I want to add Default value in the Description field which whenever i create Incident it will show the Default value in the Description field. Kindly help me out with is there any possible ...
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I've created a service and and incident rule for an alert linking to that service. I've noticed that once the incident is created it also creates a second alert. Can we disable this so the same aler...
- Question
- opsgenie
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Hi Guys, I have some problem again related with JIRA Dashboard. Currently we have some Report & Pie Chart on the Dashboard. But there's problem . it is some People can't view the report on das...
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We have a requirement to Create a signable PDF based on a Service Request submission. The pdf needs to be signed by three different entities (manager, submitter, personnel security). the ...
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When executing the following request with Windows powershell of windows10, It fails with the message "{"errorMessages":["There was an error parsing JSON. Check that your request body is valid."]}". R...
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Hi team, I need to send email notification to my Manger with Pop screen (Approve /Deny) from jira cloud. One he "Approve" through email automatically issue status should change next. The same...
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Hi, If i am creating a Project with "Share Settings with an Existing Project" i am getting the Error. which is Project not created For some reason the magic didn't happen. Click Create to try agai...
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Hi, Can some one will help me out to remove the Request Types from the filter in the portal. In the portal i have 2 Request Types which are Incident and Service Request if I see the list of t...
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Hi All, Is it possible to sync all the data/attributes of the users' profiles from OKTA going to JIRA?
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Hi team, I'm trying to achieve automatic creation of Opsgenie alerts when messages are received on a Slack channel. Any help would be really appreciated here.
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Can any one help me out i see only the tickets which i have created but i want to see all the ticket
Hi, In the Jira portal once i enter into the portal i can see only the tickets which i created but i want to see all the tickets which is there in the Jira. Please find the attached screenshot ...
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Hi, Can any one help me i want to create If issue type is Incident then Request Type will show Incident. If i select Service Request then it will show only Access Management. But if i select...
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We have a service project that we want to rename, not the key, just the name. My question is what the consequences are after changing the name. For example, are the filters, boards, scripts. automati...
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| Subject | Author | Posted |
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| yesterday | ||
| October 29, 2025 8:42 AM PDT | ||
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| September 9, 2025 11:40 AM PDT |