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Jira Service Management
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Hi All, I'm unable to find the setting that removes the Priority box from a customer's view when their creating a support request. Any help is appreciated.
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Hello everyone! One question, when you make SLA changes applied to a project, do they apply to the entire incident history, or only to the ones that are not closed? Thank you!
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Hi, I have a query to search issues where the summary does not contain multiple different values, but the query is not running correctly. I believe that I have it set up correctly but would li...
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is it possible to create a rule that changes the issue when resolved to close??
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Hi, I'm needing to report on how many open incidents are linked to existing Problem tickets in a particular project. Can someone help me with the JQL please? I'm lost with this now and probably mis...
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HI Experts, Iam using JSM data Center, and I want to make request to collect ideas from employees then it will go to committee for approval then it will go to manager they will answer some questions...
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how to stop users to creates issues(multiple projects) from create button on the top navigation bar?
Hi Team, how to stop users to creates issues(multiple projects) from create button on the top navigation bar? Instead of that, I want them to use the customer portal. I have created a tab on the to...
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Hi there, I was adding a large list of customers to my free plan with only 2 admin/agents/users. All of a sudden, I received an email saying my Atlassian cloud subscription has been...
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Hi, While adding the Approval step in Workflow i am not able to find the fields which are there in form. Change Reporter Approver and Production Reporter Approver fields should be at the workflow b...
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Hey Concern, I want to configure only one email address for all JSM Projects e.g support@mzm24.atlassian.net and I want to differentiate via incoming email address. For e.g, if the Incoming sender...
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Hi, Can some one will help me out how to while i am creating Approval step in workflow fields Not there. 1. While creating the approval step i am not able to find the change request form fields whi...
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Hey there, Is there a way to leverage Adaptive cards with the MS Teams to Opsgenie connection. A couple of other integrations that have been built (mainly around email parsing) use adaptive ca...
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Severity Field is not available on Safari - Version 15.2 (17612.3.6.1.6) but available in Chrome Browser Device - MacBook Air (M1, 2020) Video - https://share.vidyard.com/watch/dw51dWPTsn...
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⭐⭐Happy Apptoberfest to the Atlassian Community!⭐⭐ Resolve employee IT requests faster in Slack with automated suggestions from Confluence and bi-directional ticket updates between Slack and...
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hi everyone, need info to setting SLA's i change the SLA setting if ticket status = Pending , time to resolution = stop/pause but that happened now ticketing just change time to resolution to tomo...
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Hello everyone / anyone / someone, Yes you! Hopefully someone can save my weekend nightmare :) I am attempting to export a Service Desk project, however it fails with a NullPointer...
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Hi, normally issues are striked through as soon as resolution is set. Actually it seems that this strikethrough only references to status category done. As we have a green status for "Active...
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I have about 1000 issues that have a field named "Number." I want to find the sum of the Number field across all 1000 issues. Example: Issue 1: the Number field is set to 250 Issue 2: the N...
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...LSQL Optional - output You can change the output if you like I have it simply outputting true/false for if it errors or not Advanced apologies for lack of indentation since A...
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Hi there. Trying to log time using Slack for Tempo. I keep getting the following error: Work attribute Account (Account) is required However, we have an account listed for every ticke...
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Hi there, I am trying out the new Forms in JSM and was using Extension for Forms earlier. I want to restrict the users that show up in the single-user fields in the form. I have linked the fo...
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Hi, We are using a SD request email default incoming email like this: support@[project].atlassian.net the last mont every email request was rejected by DMARC validation check, we try se...
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I'm looking to tailor our 'Time to first response' SLA's in JSM Cloud, but I'm hitting some issues. I know the problem is me, but as I'm new to Jira I was hoping someone could be able to help.  ...
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Hi , I have a list of issue types. There´s one type that i want to create only via the customer portal. I don´t want it to appear in the issueType field when i want to create an issue in the se...
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Team - I won't see any documentation for integrating the OpsGenie APIs with Cisco Webex. Can we get any reference links/ documentation for guiding us.
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Atlassian Community Events
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| Subject | Author | Posted |
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| Tuesday | ||
| August 12, 2025 8:27 AM PDT | ||
| August 11, 2025 12:57 AM PDT | ||
| August 5, 2025 9:59 AM PDT | ||
| July 29, 2025 5:22 PM PDT |