Community resources
Community resources
Community resources
Jira Service Management
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How to activate single sign in for all accounts in Jira as an admin
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Hi everyone, On my service project, I have three approvers for issues. This approvers were assign automatically and added to Request participants. But in some case, we change it manually on edit iss...
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Hi, We have a two nodes JSM and I am trying to execute an automation script. The script is not being executed and I can see this in the insight-automation.log: 2022-10-11 10:34:09,715 [htt...
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Hello , How can I fix the same mail address but different sender name in incoming mails related to a task in Jira? I need urgent help on the matter. Thanks Violet.
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The last few days it seems like all customers are removed from all my Jira Service Management portals. This is the view I now see in one of my portals: Even when re-adding clients after refresh...
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I'm using Jira Service Management with a team-managed project. I connected an email account to the project. When an email is received, a new ticket is created. In the mailbox, the email is marked rea...
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i made a rule that when i change the status of a issue it makes a development ticket only problem i am now having is that i cant seem to get the request type changed. now when i use the automati...
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Hi, so my job as an auditor wanna leverage JIRA for audit implementation evidence submission system that automatically create form when i create issue with specific label (ex. need evidence) and due ...
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Good day. On the server, it is possible to create a custom field with the type Insight Referenced Object. Is it possible to do this on Cloud? If not, are there any other implementation me...
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Hi, I have a requirement to provide some reporting on details (fields) of tickets need to be replaced by a number (numerical) value in the report. Example below The status of the ticket at ...
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Hello Community, I have a request form from https://{my-domain}.atlassian/servicedesk/customer/portal/ which is connected to a webhook via pipedream.com where I can see the fields of a submitted ...
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When i import date fields from a CSV file they automatticlly interpret the date in US format if the day is less than 13. If I import 03/12/2022 (dd/mm/yyyy) the date is interpreted as 12/Mar/2022&nb...
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Hello, Myself and other users can't add watchers on Jira issues. Image below. Please advise.
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Can I edit/re-configure the chat settings in JSM? I am stuck with a request type that I don't want to use. How do I remove/edit the slack workspace, request types under Project Settings >> Chat
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...will DM the email to someone, to save posting it publicly. 2. Is there any way we can manage this from our end, without having to go to support if this issue happens again in the future? Thanks.
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...ssigned objects of a person (their equipment) in the public JIRA userprofile view. I found solutions for both requirements, but no solution to have both. To resolve requirement number 1, we c...
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Donde debo pegar el código del widget generado por jira
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Hello all, I am trying to reorganize our knowledgebase to make it more intuitive to use for our customers. Right now, you would have to click to our KB on the portal and the only way to see the arti...
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Hello community, I am searching for options to to customize the Help Center Portal for customers on Cloud. We are using extensive amount of JSM project and I am looking for the way how to reg...
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Using this I was able to set up an approval flow where a user creates a ticket in Slack, adds approvers from the Portal, and it automatically sends a notification (via the Assist app) to the App...
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I had to change the filter owner for me to make some changes in collums. Is there any way to do this kind of modification without changing the filter owner?
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Dear All, Has anyone in the community ever done a comparative analysis of JSM with Freshdesk ? If yes would you be able to share some pointers. Context - One of our customers is using Freshde...
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We have two groups of customers, those in leadership roles and those that are independent contributors. When we give these groups comment permission, they can only add internal comments. ...
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Hi I'm starting to use the approvers group against services, so users in that group get notified for change requests against that service. The workflow is looking at Services Approvers i...
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I have setup stakeholders in Opsgeine but when I create an incident and add the service it does not copy the stakeholders from Opsgeine to JIRA service project.
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