Community resources
Community resources
Community resources
Jira Service Management
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On-Call Scheduling and Rotation: A Kid-Friendly Explanation of How Teams Keep Systems Running Smooth
On-call scheduling and rotation is a way for a team to make sure that there is always someone available to help if something goes wrong with the computer systems they use. It's like having a superher...
- Article
- opsgenie
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Alguém sabe como configuro para exibir anexos anexados via portal (Ver solicitação no portal) o mesmo não aparece anexo nem pra adm ou cliente somente nos comentários, caso cliente ou adm anexe algo ...
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I am building a script that only imports one object type, objectType1, into my schema. One of the attributes in this external import references an object type, objectType2, that is not part of the im...
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I would like to know if I can prevent access to jira instance (cloud or Datacenter) from any user during specific criteria such: days of week (to be not reachable during the weekend) Hours of the ...
- Question
- cloud
- data-center
- jira-service-management
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Hi Experts, How to enable read only access for Service desk customers in Service desk portal. I have added user as a Request participants i need to provide only view access they no need t...
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Given that we are new to the Jira platform, I thought it prudent to put these questions out there, so we might be able to avoid mistakes that require our starting over from scratch... An...
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Hello community! In the Jira Service Management release 5.3 https://confluence.atlassian.com/servicemanagement/jira-service-management-5-3-x-release-notes-1155497425.html Atlassian enab...
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Hello, I want to create a condition for a transition based on a value in a checkbox. For this I use as Options Id the value of the field (11219). Unfortunately this does not work. Does anyone have...
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I want to be selective about who a JSM ticket is shared with. I had previously used the reporter field to do this, but that only holds a single value. In this example I have 5 clients for the same or...
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Hi everybody, I'm tryng to add fields in the form about "Services", by default this form have a "Tier", "Change Aprover" and other fields, but I need to add other specific to my company. It is posibl...
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For instance, I have a department that has to see only 1 specific request type while some other users may see every request in our service management software.
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Hi I dont know how frequent a query this seems but I am sitting on the fence with this one. I would like to know - since we are trying to better role out and manage a Service Management proje...
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Hello Community, I have a problem in the total ticket overview. I cannot assign a person for a ticket. Unfortunately, this is only possible when I go into the ticket. I would like to be able to as...
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How to print only the approvers who approved the ticket using automation rule to channel. I used {{#issue.Approvals}} {{#approvers}} Name: {{appr...
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We use Cloud Jira Service management to manage our support requests. Our customers add descriptions and attach files to the tickets. These descriptions and files may contain Customer data that are co...
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how do we upload network discovery results…. can we setup network discovery? we can use AWS for infrastructure setup?
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We created a jql filter in which we can see the SLA values for service desk projects and also linked internal software project ticket ids. We want to display the also the assignee for th...
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Hi Opsgenie support, As Opsgenie calls are being used as a primary urgent alert notification for support/responder teams, calls need to be identified with single caller identification as "opsgenie" ...
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Does anyone know how you can arrange the sort order of your Request types in the portal. I can't determined how it is done. It doesn't seem to sort alphabetically, create date or in any o...
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Hey everyone! Im building up a JSM project for our IT support team and I'm stuck on created tickets being sent to different queues depending on the users location. We have IT support in different par...
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To our friends on Community! We wanted to let you know that we will be rolling out team-managed projects for Jira Service Management (Cloud) over the coming months. Do you want to get access righ...
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Hello community, Please I need to manually run the agent from a laptop and make sure it updates in insight. So far I have not been able to do this. We have many computers that update correctly and...
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Hello, I am trying to change the " Request Type" for a closed issues however I am getting the error message stating " The value could not be saved ". It works on the issues which are not close...
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are Passwords are not hard-coded into the application or stored in batch files ? regardless of hosting option .
- Question
- cloud
- data-center
- jira-service-management
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User data ( including passwords) stored in a separate database (schema) that can be managed separate
Is User data ( including passwords) stored in a separate database (schema) that can be managed separately ? Regardless of the hosting option .
- Question
- cloud
- data-center
- jira-service-management
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| Subject | Author | Posted |
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| 42m ago | ||
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 9:06 AM PST | ||
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| February 5, 2025 9:31 AM PST |