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Jira Service Management
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There are a couple columns which are not sortable in the queue. Anyone experience this and know what to do to fix?
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Hi, I am looking for a way, possibly with third a marketplace app, to merge all PDFs on a single JIRA issue into 1 PDF. This could be while still on JIRA, or it could be as part of an...
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We are using a custom email address to create support tickets, ex: support@myproduct.com. But when I reply in the ticket, my client receives an email from support@myproduct.atlassian.com instead of s...
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Hi, I'm new to Jira automations, I want to set up automation across two projects (to which I have access). When the status of a linked issue is updated to 'Done' I want the status of the parent tick...
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Hello, I am not receiving email notifications from Jira Service Management (Cloud), and I have confirmed in my profile settings that they should be sent. I created a task and assigned it to my...
357 views 2 0 Deleted user November 18, 2022 -
Hi guys, consider an issue that is initially created as a service request. However, it then turns out that it is actually an Incident. The issue should therefore be processed as an incident from thi...
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Hello. We installed the Plugin "Azure AD Attributes for Jira". Authentication = OK Matching configuration = Email Address x Mail = OK Synchronization = Mail --> ASSIGNEE --> ADManager (Extr...
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We have a service desk project and I'm trying to setup the portal in the following way: 1. Requestor chooses from Requested For field: this is a custom field Type Asset objects. 2. Requestor ...
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Hi there, when changing a Status, there is a drop down coming, where I can enter a messsage to the customer or add an internal comment. Where can I set up this drop down and can I also prevent the s...
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Hello community! In a particular project I get a new notification that I have never seen before. When I try to create a new issue I am first asked to accept the following permissions or else I cann...
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Hi Everyone, is there a way or an application on Atlassian to replicate this freshservice feature when creating a ticket? When filling up a form for this particular department, the requester can also...
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Creating the Service Management project i can see option is "Share Settings with an existing project
Hi, Once i start to create a Service management project i can see option is Share settings with an existing project. if i select the check box and select any existing project will all the configur...
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When we add a customer to an organization of a portal, they automatically get added to our other portals. How can we change that and when we invite customers to a portal they only get added to tha...
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Hi We have Service Desk and OpsGenie. When we create an incident in OpsGenie we create a slack channel from the incident in order to allow us to easily "add to incident timeline", any comments or up...
- Question
- cloud
- jira-service-desk
- opsgenie
- slack
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I want to have users/groups managed by Azure ID for my JIRA service management Cloud. On the tutorial, I'm blocked in this step. Actually I have Organisation ID/api Key But...
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We have set up a customfield of type asset object. The goal is to retrieve the object corresponding to the reporter based on his email address. I tried to use this syntax: Mail = ${reporter.emailAd...
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Hi community, I've got a date picker on a portal form where I want to display an error message if it's past 3pm on the same day. After several unsuccessful attempts using a ScriptRunner behav...
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The MS Teams integration does not seem to cater for notifications, but only alerts. I've configured Notification policies to only notify when more than x repeats in 1 minute. This does not seem to ap...
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Hello! I don't know why Jira doesn't translate the field name and dropdown choices (Select List single choice and multiple choices) in the language I've selected and activated (German) in "Languag...
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Hi all, I am trying to test an automation rule that is going to run an update against assets. I want to test it as I am working on it but the only way I can trigger it manually is running it f...
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I'm currently setting up Assets and am new to the software. There's multiple schemas for different asset types, and users have assets assigned/linked using their profile ID. Is there a way for me to...
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How can I create a custom role in Jira Service Desk for users to only view the issue information, except internal comments? Is this possible?
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We are currently using Jira Service Management for Service Desk and are in the process of evaluating different ITAM and CMDB solutions. What is the best way to gather more information on the ca...
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Hi, I am looking to create a dashboard, confluence page, report.. anything that I can provide to a client as an up-to-date change log. We have multiple clients using a single service project and d...
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Hi, We are using the following flow: AWS Managed Prometheus connected to AWS SNS (through Alertmanager configuration), and AWS SNS sent an alert to OpsGenie. We have rules in ...
- Question
- alert
- aws
- cloud
- opsgenie
- prometheus
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| October 29, 2025 8:42 AM PDT | ||
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