Opsgenie needs to show Caller ID for call notifications

[ganchimegm]

Hi Opsgenie support,

As Opsgenie calls are being used as a primary urgent alert notification for support/responder teams, calls need to be identified with single caller identification as "opsgenie" or with a single call number that can be easily identified. As these kinds of international spam calls are common, it is a needed feature among Opsgenie users.

Please let know if this feature is to be supported, or is planned for near future. 

[Nick Haller · Accepted solution]

Hi @ganchimegm ,

Our vCard has all Ospgenie contacts that notify via sms or voice: https://support.atlassian.com/opsgenie/docs/send-voice-and-sms-notifications/

If you download it from your mobile device, you should be redirected to your contacts with an Ospgenie one populated. All you have to do it save it!

[Xena.Olsen]

Hi @Nick Haller I have a team based out of India that receives on-call messages. Which vCard would that team use to have the potential numbers the OpsGenie call could come from?

Thanks,

Xena

[Nick Haller]

Hi @Xena.Olsen ,

My guess is the EU one, but it might make sense to simply download both in the chance calls come from either.